Thereasa L. Anderson Cell. ***-***-

****

*** ********* **** ***** *****:

aca1mt@r.postjobfree.com

New Braunfels, TX 78130

Home: 830-***-****

Objective

To work with your company and bring added value that directly contributes to the financial stability,

success and growth of your company through commitment and determination. Being grateful, helpful,

and respectful to my coworkers and my superiors while enjoying the benefits of being employed.

Skills

*Superior customer interface *Flexibility *High level of Integrity *Detail Oriented *Dedicated work ethic

*Team Environment or alone *Punctual and dependable *Minimal supervision *Outstanding

organizational abilities *Self starter *Exceptional multi tasking abilities

Education

Eula High School, Potosi, Texas

San Angelo, Texas ISD (GED)

North American Education Center: Honor Roll Student – Accounting, Communications, Files

Management

Certified in Ford Dealer Computer Services UCS Management Accounting and Purchase Requisition

Control

Karmak, ADP, Excel, Word, Power Point, QuickBooks, Reynolds & Reynolds

Certified in Caterpiller Engine Training and Peterbilt Training and DWWC

All certifications and references upon request

Employment History

Rush Enterprises

Largest Peterbilt dealership organization in the United States with over 60 locations also in Leasing and

Heavy Equipment.

Corporate Warranty Analyst, July 2006 to August 2012

Assisted the Director of Warranty, and VP of Sales & Service. Serviced 15 store locations with ongoing

training to staff and outside vendors, problem solving with colleagues, generating new ideas to assist in

streamline processes. Maintained schedules and monitored productivity of warranty systems.

Provided documents and input to locations to assist in identifying warrantable repairs generating

additional revenue in those locations.

Processed and filed Caterpillar, Cummins, GMC, Isuzu, Hino and various other Medium Duty Vendors

warranty claims.

Assisted dealers in understanding and following the manufactures’ warranty guidelines procedures and

updates.

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Accounts Payable Clerk (promoted and transferred to Warranty Dept), August 2005 to July 2006

Assisted the Accounts Payable manager and serviced 6 store locations, duties included all aspects of a

Heavy Duty Truck Dealership accounting office such as coding and posting all invoices, verifying

purchase orders. Statement reconciliation, daily, weekly and monthly check runs. Review and process all

expense reports for reimbursement. Complied with monthly audit, followed all corporate standards and

rules for maintaining documents.

Suzuki of New Braunfels

(Sold to Chacon Suzuki)

Service and Parts Coordinator, May2002 to June 2004

Reported to General Manager/Owner and Partners, duties included being the Service Writer, Dispatcher,

Booker, Cashier, Warranty Administrator, front counter parts sales, and back counter parts to assist

technicians. Parts and supplies ordering, inventory control, shipping and receiving. Cleaned and updated

all department schedules, heavy filing, answered 6 phone lines. Did interviews and terminations.

Handled all customer relations, planned meetings and many other duties.

Checks in the Mail

Division of Harland Clarke

Team Lead Customer Service Representative, May 1998 to October 2001

Reported to Call Center Supervisor and Director. Team Lead for approximately 30 service

representatives. Prepared numerous reports on stats and scheduling using Excel and Power Point.

Assigned to answer a special line dedicated for escalated calls and to assist over 150 call center

representatives with questions. Designed and implemented incentives for team members. Required to set

an example and kept moral on an upbeat positive level. Assisted in running the call center’s management

system (Terranova) and trained others to do the same. Mentored new hires. Performed all duties as all

other team member sales representatives.

Stay at home wife and mother from September 1996 to May 1998

Jordan Ford, Inc.

San Antonio, TX

Accounts Payable Manager/Insurance Coordinator May 1992 to August 1996

Reported to Controller. Preparation and processing of approximately one million dollars per month of

payables. Balanced all vendor statements. Did all automated check runs and hand checks. Maintained

company’s self funded insurance program from money market accounts. Enrolled employees in all

insurance programs offered. Did collections on charge backs from Ford rebate programs. Reconciled

extended service plan schedules. System Supervisor for company phone system Smooth Operator

Voicemail. See Letter of recommendation.

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