Jenna Dietrich

**** ********* *****, *** *****, CA 92110

563-***-**** aca1j8@r.postjobfree.com

EXECUTIVE SUMMARY

Customer support professional, who demonstrates strong communication skills, has the ability to establish rapport with

clients, and a self-motivated innovator with a record of success in troubleshooting and problem resolution. A dedicated

individual offering a solid, educational background in business administration with extensive hand on experience in

general office work and customer support.

SUMMARY OF QUALIFICATIONS

Initiative and ability to effectively acquire new skills and responsibilities, as exemplified through my

professional and educational experience

Exposure to all functional areas of Customer Support

Ability to multi-task, prioritize work, and accomplish work objectives within specified guidelines

and according to required time lines

Excellent written and oral communication skills

Work well independently and as a contributing member of a team

Ability to establish rapport with clients

PROFESSIONAL EXPERIENCE

Allsteel, Muscatine, IA [6/2012-1/2013]

Business Relations Specialist

• Developed and implemented product knowledge to employees and existing dealers

• Processed orders and answered questions regarding the company and product knowledge through email and

telephone

• Implemented numerous GSA and government contracts along with answered dealers questions regarding

pricing and discounts

• Offered support to dealers to ensure shipments were on time and sent out in a timely manner

• Managed and coordinated government projects above $350,000

• Assisted with purchase orders and billing questions pertaining to dealer accounts

Bridgestone Bandag Muscatine, IA [5/2011- 4/2012]

Customer Support Representative and Billing Assistant

• Telephone support and assisted with scheduling and planning

• Assistance with purchase orders and billing for dealers and customers

• Worked directly with dealers involving billing questions and pricing

• Handled and resolved customer complaints

• Obtain and evaluate all relevant information to handle inquiries and complaints

Jenna Dietrich

3215 Rosecrans Place, San Diego, CA 92110

563-***-**** aca1j8@r.postjobfree.com

Tanworld, Coralville, IA [2/2008- 8/2010]

Receptionist, Sales Representative

• Assisted in telephone support and scheduled appointments

• Sales representative for products and services

• Assisted in marketing promotions

• Performed various clerical work

Iowa Donor Network, North Liberty, IA [1/2008- 12/2008]

Public Affairs Intern

• Inputting and managing databases of Iowa organ donors

• Assisted in relevant administrative tasks

• Coordinated various projects, such as; employee luncheons and data organization

• Assisted with planning events, such as; gala benefits and tournaments

• Assistance with coordination of monthly board meeting materials

Farm Bureau Financial Services, Muscatine, IA [5/2006- 4/2011]

Administrative Assistant

• Met the needs of existing client base through servicing of multi-line insurance products

• Grew client base through product awareness and referral programs

• Assisted clients with claims

• Customer relations and telephone support

EDUCATION

Kaplan University, Davenport, IA [2010-2012]

Bachelors of Science in Business Administration, Management and Marketing

University of Iowa, Iowa City, IA [2005-2010]

Undergraduate coursework- Sociology

Minor in Sociology

Entrepreneurial Management Certificate

Muscatine Community College [2004-2005]

Undergraduate coursework- General Education classes

Contact this candidate