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Customer Service Manager

Location:
New York, NY
Posted:
November 17, 2013

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Resume:

JOSEPH RODRIGUEZ ** West ***st Street-*nd Floor Bronx, NY 10453 Mobile: 347-***-**** aca1fi@r.postjobfree.com

PROFILE

A diligent, professional, proactive, insightful team-player with strong computer, interpersonal, customer service and leadership abilities

seeks to apply 10+ years of HR support, recruiting, intake, Social Media Management and administrative experience to successfully

execute the duties of multiple positions while contributing to the overall mission of the business.

SKILLS

MS Office Suite (Word, Excel, PowerPoint, Outlook, and Access), Sales force, QuickBooks Pro, Peachtree, Type: 75 WPM

EDUCATION

College of Westchester, White Plains, NY 2003-2005

Major: Business Management and Administration

EXPERIENCE

New Rochelle Chevrolet, New Rochelle, NY 02/2013-11/2013

Merchandising & Social Media Manager/Internet Sales

Accomplishments: Able to meet/exceed monthly goals, currently selling vehicles via the internet, Completed David Lewis & Associates

Sales Training

• Respond to internet inquiries and sales calls with courtesy, accuracy and professionalism

• Manage all merchandising for company websites as well as all social media outlets

• Assist with all current marketing initiatives

• Back up to the Internet Manager

TVC Marketing, Bronx, NY 04/2012-2/2013

MCA Roadside Assistance Team Sales & Operations Leader

Accomplishments: Successfully built and trained a large team of sales representatives

• Develop leads from cold/warm calling or by quality research within our CRM system & Social Media management

• Responsible for basic HR functions for local team

• Recruit, evaluate, & train team on effective Methods of closing sales to achieve personal goals weekly

• Create marketing strategies to increase sales and self-profits with an entrepreneurial approach

• Host weekly presentations on location or at home office

Legal Interpreting Services, Brooklyn, NY 01/2010-04/2012

Project Manager/Account Manager

Accomplishments: Achieved a 96% success rate in coordinating language support operations for all NYC public schools

• Responsible for booking interpreters & translators for NYC Dept. of Education & other contracts

• Assisted & collaborated with the recruiting department to plan strategies to meet the staffing needs for linguists

• Responsible for collecting timesheets from all dispatched interpreters or translations in a timely manner

• Produced weekly payroll for all linguist; invoiced clients for services rendered within strict deadlines, Created requests for

proposals (RFP’s) for large revenue clients

• Ensured that all assignments were full filled at all times by quality linguists even in emergency situations

• Created marketing strategies to increase company revenue and multitasked to simultaneously manage many contracts

Clear Channel Communications, White Plains, NY 07/2007-07/2009

Accounts Receivable/Payable Specialist

Achievements/Accomplishments: Successfully closed large company client accounts by obtaining any outstanding funds in a timely

manner and with high quality customer service.

• Responsible for accounts payable functions, including invoices, expense reports and check requests

• Assisted CFO, Accounting Manager, and department heads with budget and reforecast preparation

• Responsible for accounts payable functions as well as administrative tasks which included: invoices, expense reports, check

requests, form processing and updating client database

• Supervised all account activity to ensure timeliness and accuracy for approximately 350 radio stations

Hat World and Lids, White Plains, NY 10/2003-07/2007

Area Store Manager/District Manager in Training/Custom Embroidery Leader

Achievements/Accomplishments: Youngest successful store manager in company’s 17 year history. Successfully trained and implemented

5 different store managers from my own staff. Provided HR support for multiple locations

• Ensured standards of quality and customer service for 20 locations

• Responded to customer complaints and comments in a timely and professional manner

• Recruited potential new hires, conducted employee, performance appraisals, weekly reviews, disciplinary actions as well as

terminations

• Analyzed sales figures and forecast future sales volumes to maximize profits



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