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Customer Service Assistant

Location:
Reidsville, NC
Posted:
November 17, 2013

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Resume:

SIERRA A RONDON, Professional Experience PAGE * OF 2

SIERRA A. RONDON

**** ****** ** **********, ** 27405 336-***-**** aca1be@r.postjobfree.com

PROFESSIONAL SUMMARY

Nursing Assistant with over six years of experience in the implementation of personal enrichment and client

centered plans. Highly effective with clients and teams to successfully accomplish organizational goals.

Customer service focused, always rendering effective results.

SKILLS SUMMARY

• • •

Judgment and Decision Customer and Establishing and

Making Personal Service Maintaining Interpersonal

• • Relationships

Monitoring Medical software

• • MS Office software

Service Orientation Assisting and Caring

proficiency

for Others

PROFESSIONAL EXPERIENCE

MONARCH – Greensboro, NC

04/2012-Present

Inpatient Psych Behavioral Technician

• Monitor patients' physical and emotional well-being and report unusual behavior or physical

ailments to medical staff.

• Provide personal care to mentally ill, emotionally disturbed, or mentally retarded patients.

• Observe and influence patients' behavior, communicating and providing behavioral interventions

to manage behaviors.

• Encourage patients to develop work skills and to participate in social, recreational, or other

therapeutic activities that enhance interpersonal skills or develop social relationships.

• Aid patients in performing tasks, such as bathing or keeping beds, clothing, or living areas clean.

• Restrain violent, potentially violent, or suicidal patients using non-violent hold techniques.

Caring Hands Home Health – Greensboro, NC

7/2011-6/2013

Certified Nursing Assistant

• Administer bedside or personal care, such as ambulation or personal hygiene assistance.

SIERRA A RONDON, Professional Experience PAGE 2 OF 2

• Prepare and maintain records of client progress and services performed, reporting changes in

client condition to manager or supervisor.

• Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running

errands.

• Care for individuals or families during periods of incapacitation, family disruption, or

convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.

• Perform healthcare-related tasks, such as monitoring vital signs and medication, under the

direction of registered nurses or physiotherapists.

• Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or

preparing nutritious meals.

• Transport clients to locations outside the home, such as to physicians' offices or on outings, using

a motor vehicle.

MAXIM STAFFING SOLUTIONS – Greensboro, NC 10/2011-

Present

Certified Nursing Assistant

• Developed and implemented activities for adult groups daily.

• Transported patients when needed

• Communicated and coordinated with all appropriate staff during shift changes.

• Assisted with the vitals and activities of daily living

• Kept accurate and up-to-date records that were pertinent to the program

• Assessed the progress of patients on a regular basis and provided progress reports.

WELL SPRING RETIREMENT – Greensboro, NC 09/ 2008- 02/

2010

Certified Nursing Assistant

• Actively interacted with a group of patients during their daily functions.

• Intervened in crisis situations with residents, utilized approved crisis intervention strategies.

• Transported patients when needed.

• Communicated and coordinated with all appropriate staff during shift changes.

• Evaluated Patients progress.

• Assisted with the training of new staff.

• Kept accurate and up-to-date records that were pertinent to the program.

• Attended and participated in staff meetings.

Education

Greensboro Middle College

High School Diploma

SIERRA A RONDON, Professional Experience PAGE 2 OF 2

2003-2007

Guilford Tech Community College

2008-2012



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