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Project Manager Customer Service

Location:
Tempe, AZ
Salary:
17.00
Posted:
November 17, 2013

Contact this candidate

Resume:

Laura L. Lancaster

Phone: 480-***-**** ( aca1a0@r.postjobfree.com

CORE COMPETENCIES INCLUDE:

( Performance Turnarounds ( Creative Solutions (

Cross-functional Collaboration ( Strategic Thinker ( Budget Management (

Adaptive/ Multi-Disciplined ( Resource Optimization ( High Performance

Leader ( Positive Attitude / Team Building ( Account Manager ( Supplier

Client Relations ( Inventory Management ( Facility Coordination (

SELECT PROFESSIONAL ACCOMPLISHMENTS:

. Contributed $489,600 per year savings in labor cost reductions due to

process changes, Drivers, Receiving, Shipping, and Manufacturing &

Distribution.

. Implemented WMS, TLM's and PROCESS IMPROVEMENTS & CHANGES i.e.

RedPrairie, Manhattan, Sage, & Oracle resulting in savings of time,

expenditures and personnel.

. Reduced support issues by 60% in 3 months.

. Project Management, Projects ranging from $20,000 - $1.5 Million.

. Created solution fit systems to accommodate customer and fluctuating

demand.

. Negotiated in Contract negotiations with vendors, clients, engineers,

realtors, primaries and Attorneys.

. Achieved 13% increase in existing sales, through operational knowledge of

processes and knowledge of KPI's.

CLIENT LIST INCLUDES BUT NOT LIMITED TO:

( Barton Medical ( Home Automation ( IQ Design

( UPS ( God Pays More ( Stylist CEO

( Aqua Vac ( Hawaiian Pipefitters ( Sunteck

Transportation

PROFESSIONAL HISTORY:

Team Lead WMS Support, Sr. Business Analyst, and Project Manager.

AFS Technologies

2013 Scottsdale, Arizona

. Project Manager and BA, WMS Software upgrades and installations. Track

and report weekly on percentage complete.

. Structuring, reorganizing Staff and process, implementing Best

Practices for developer's offsite and onsite.

. DMAIC Metrics to streamline processes.

. Building & Enabling teams to consistently provide contract

deliverables.

. Validate that the verified and deployed solution meets the business

needs.

. Change Management.

. Assist developers by creating test scripts to verify product changes.

. Communicates business or process solutions, recommendations and issues

to management on a regular basis.

. Manage customer and vendor relationships.

. Customer relations Pre Sales prior to upgrades.

. Asses the value of the solutions as deployed to the business, to

determine if the original goals are met.

. WMS Implementation & upgrade with onsite team and offsite.

. Account Management for various customers.

Project Manager, Business Analyst, Supply Chain Logistics Consultant.

L.F.E. Corporation 2001- 2013

Arizona, Texas, Hawaii, Colorado, Illinois, Pennsylvania, California

. Well rounded Project Manager and Business Analyst with Good

understanding of various WMS software (i.e. RedPriarie, Sage, Priya,

Manhattan) and implementation stages, other software and processes

that it effects in configuration, and continued maintenance.

. In depth understanding of Analyzing and being a PM in Software,

Supply Chain Logistics Domestic and International (Warehousing,

Manufacturing (i.e. Medical, creation of software products and life

cycle, electronics and Car industry) and Distribution Centers

(Consumer Goods), PM-Construction (cabling-Pipe Fitting) Commercial

and residential areas). Account Management on multiple levels of

responsibility.

. Knowledge of Software Development Life Cycle (SDLC) methodologies.

. Analyze data; gathering functional requirements to ensure new business

requirements are in-sync with the other business needs to build a

global product in logistics management. I.e. resource allocation,

validating the verified deployed solution and quantify they meet

business needs.

. Streamlined operations, departments in process and procedures i.e.

Warehouse Operations Management communication, Operational procedures,

SOP's, Supply Chain, and WMS applications.

. Executed and managed purchasing services for low voltage wiring and

home automation and manufacturing companies.

. Bid analysis and preparation, Cost analysis, Contract change orders,

Blanket order / bulk purchasing, Order placement and expediting.

. Forecasting including communication to sales department and senior

management.

. Manage day to day execution of DC operations (200 plus employees) and

Projects, operating expenses and communication to senior level

management and customers. I.e. Maintenance equipment, inventory

management, shipping, receiving, employee reviews, mentoring, managing

ROI, expense reports and manufacturing department.

. Extensive skills in process improvement: cost reduction, systems

configuration and product quality. A persuasive negotiator with

demonstrated experience interfacing with recruiting agencies, vendors

and management, managed all SLA's and vendors.

. Restructured operational jobs and assignments that significantly

improved cost control by eliminating 23 temporary positions.

Implemented, Improved efficiency, profits and customer service

improved. Upgrades, Account Management, resource development, worked

with diverse organizations, Analyzing, Project initiation, Project

Planning, Project Execution, and Project Closure.

. Established Inventory management systems, cycle counts, Par levels.

Process improvement and implementation put in place for consistency &

accuracy in picking and pulling stage

. Oversee Leads, space planning, shipping and receiving, repairs and

janitorial service.

. Provides routine project reporting and documentation, charter/scope

documentation, evaluate clients and business requirements and develop

approaches and solution alternatives with the project teams and

primaries.

. Develops strategic plan in conjunction with other management staff

members.

. Experienced in operations restructuring to address business growth,

reduce costs, and improve service.

. Taught effective leadership training (Situational Leadership Course

II) for managers of all departments in distribution centers nationally

(manufacturing, customer service, inventory, warehouse, operations,

etc.) Implemented teams to continue development processes.

. Procurement Vendor Management ensuring SLA (Service Level Agreement,

P.O. Contract Order and Blanket Order are maintained negotiated

properly; Product design and enhancement, working with manufacturers,

leasing patens, negotiations, distribution design, Project management,

Analyst.

. Communicated ROI to primaries and stakeholder's on multiple projects.

EDUCATION

High School - Liberty Christian.

Liberal Arts Degree- Central Christian College - McPherson, KS

Chaplin of Phi Beta Lambda / Volley Ball and Softball Scholarships

VOLUNTEERISM

Vice President of "Bucket Love" a non-profit helping families in the

community. 2011-2012



Contact this candidate