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Sales Customer Service

Location:
Tulsa, OK
Posted:
November 18, 2013

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Resume:

Rebecca Mangrum

aca186@r.postjobfree.com

*** *. * **. **** 1222 ● Tulsa, OK 74119 ● 918-***-**** (cell)

th

FOCUS

To obtain a leadership position that requires broad-based experience in project

management, expediting and procurement, strategic planning, process improvement,

administration and the ability to analyze operations and implement innovations along

w ith the collaborative skills to take projects and programs to the next level.

STRATEGIC SUMMARY

• More than 17 years of experience i n multiple venues in positions utilizing skills in :

- P roject Management - Strategic Planning - E xpediting/Procurement

- Resource Management - P rocess Improvement - Customer Relations

- Supervision/Leadership - Vendor Relations - Accounts

Receivable/Payable

- F inancial Reports/Payroll - E mployee Training - Administration

• Solid experience in providing support for project

managers, regional sales people, plant operations and upper management

• H ighly effective communicator: interact well with individuals from diverse

backgrounds

• Skilled in coordinating and managing multiple projects while ensuring accurate and

t imely completion, achieving predetermined goals and providing optimum

i nternal/external customer satisfaction

• Relationship management experience for collaborating with upper management,

peers, employees, customers and vendors

• Strategic planning expertise necessary to develop effective logistical plans, expedite

shipping and streamline the procurement process

• Reputation for consistently exceeding performance, profit and productivity goals

• Proven ability to work independently or as a member of a team

PROFESSIONAL EXPERIENCE

Rowland Group contracted with Laredo Petroleum, Inc, Tulsa, OK 2011-

06/22/13

Executive Assistant

• Provide executive and administrative support while organizing activities,

coordinating special projects, implementing proactive problem solving, and

communicating diplomatically with decision makers.

• Meet deadlines in a fast-paced environment requir ing attention to detail.

• Maintained and updated Senior Level Officer’s schedule, developed t ravel

i t ineraries and made arrangements.

Jacobi Kelley Personnel, Tulsa, OK 1994 to 2011

• Implemented effective administrative, sales, marketing and customer relations

s trategies to present staffing solutions to clients. In addition, performed various

d uties while on temporary assignments to corporate clients.

• Meet the challenges and complexities of a results-oriented setting.

Rebecca Mangrum

aca186@r.postjobfree.com

Page two

Wallace Engineering, Tulsa, OK 2007 to 2009

Administrative Assistant

• Provided administrative support to structural

engineers and all levels of management. Coordinated shipping, verified and

managed archived files.

• In teracted with internal and external customers,

responded to inquiries and resolved problems.

I n terim Healthcare, Tulsa, OK 2003 to 2005

Staffing Representative/Medical Technology

• Developed and implemented sales and marketing strategies to market health

care professionals (RN’s, LPN’s, CNA’s) to hospitals and assisted living facilities,

as well as to provide private home health care.

• Established, cultivated and managed relationships with decision makers,

i dentified problems and initiated creative solutions designed to assure customer

satisfaction.

Nonnis Food Company, Tulsa, OK 2001 to 2002

Customer Service Representative

• Applied organizational, problem solving, strategic planning and communications

skills to support Regional Sales Managers in the Midwest and West Coast.

• Served as the liaison between plant production managers, sales

managers/brokers, customers, and the accounting and t raffic departments. In

addition prepared and closed out purchase orders.

Aircraft Fueling Systems, Tulsa, OK 2000 to 2001

Expediting and Procurement

• Performed a wide range of functions designed to manage r isk and achieve

corporate goals including insurance verification of contractors and sub

contractors, managing relationships with suppliers and vendors, interacting with

vendors/contractors negotiating best price, generating and closing out purchase

orders.

B iz Jet In ternational, Tulsa, OK 1999 to 2000

Executive Assistant To The Vice President of Operations

• U tilized organizational and administrative abilities, provided support to sales

s taff and prepared sales quotes, facilitated employee t raining programs,

p repared/maintained diverse reports and managed t ravel it ineraries.

Previous positions as a business owner required skills in project management,

accounting and bookkeeping, hir ing, t raining and supervising personnel, strategic

p lanning, sales and marketing, customer relations and retention.

Rebecca Mangrum

aca186@r.postjobfree.com 410 W. 7th St. Unit 1222 ● Tulsa, OK 74119 ● 918-576-

1561 (cell)

T hank you for reviewing my résumé for a position requiring proven abilities in

managing projects, expediting and procurement, strategic planning, process

i mprovement, administration and providing support to executives and teams. As you

w ill note, m y experience also includes managing customer and vendor

relationships, and sales and marketing. Given my background, I’m sure you

w ill agree that I possess the skills necessary to make an immediate

contribution toward attaining your objectives.

People who have worked with me will tell you that I am a highly motivated,

well organized professional who is dedicated to doing things right the first

t ime. In addition, they would say that I have excellent multi-tasking skills and

work well as a team member or independently.

I f you are looking for a self-motivated, high-energy professional with the ability

to manage projects and teams, I would appreciate your consideration for a

position where I can leverage my background and become an asset on multiple

levels with your organization. I am confident that I have the skills to become

t he tipping point for future growth within your company.

No doubt, you are extremely busy. However, I would appreciate a few minutes

to discuss your requirements and my abilities to fulfill them. If I am a good fit,

I k now the time will be well spent; and if not, perhaps you will know someone

w ho will benefit from my background.

Sincerely,

Rebecca Mangrum



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