YORELL DIAMOND

** ****** **. ******, ** ***** C: 719-***-****

aca0ot@r.postjobfree.com

Summary

Store Manager equipped with extensive experience in retail and sales.

Employs excellent leadership skills and multi-tasking strengths.

Highlights

* Retail inventory management * Outstanding communication

skills

* Accurate cash handling * Exceptional leader

* Store opening and closing Procedures * Conflict resolution skills

* Store operations * Team- oriented

* Sales professional * Reliable

*Interviewed over 100 people and successfully staffed new store locations

* 24 years of Management experience

Experience

General Manager 04/2008 to Current

Americas Best Contacts & Eyeglasses Pueblo,

Colorado

Directed and supervised employees in sales, inventory-takiing and

reconciling cash receipts. Delivered excellent customer service by greeting

and assisting each customer. Address customer inquires and resolved

complaints. Designed and implemented customer satisfaction metrics. Opened

new store locations, assisted in recruiting and training. Recognized the

sales floor to meet company demands. Completed weekly schedules according

to payroll policies. Trained all new managers and staff on store procedures

and policies

General Manager 03/2006 to 04/2008

Quest Communications Pueblo, Colorado

Responsible for all store procedures including training, staffing

schedules, staffing, customer service, sales, shipping and receiving of

product, knowledge and development of the store as a whole; management

training/supervisory training through Qwest., Monthly P&L's cash handling,

shrinkage, and monthly merchandising.

Area Manager/ Business Manager 03/2001 to 03/2006

Cricket Communication Pueblo, Colorado

Retail Business Manager responsible for all store procedures, such as

training, staffing, schedules, store inventory, merchandising, cash

handling, customer service, sales, overall store process and procedures,

management training through Cricket Communications- Leap Wireless and

various vendors.

Education

Business Management. Pueblo Community College, Real Estate,

Pueblo, CO 1999-2000 and 2002-2003

Course of study; Real Estate for Sales Associate and Broker License.

Pueblo Community College, Pueblo, CO 1990-1992

Course of study; Business Management.

Dale Carnige, Pueblo, CO 1989-1990

Course of study; Business

South High School, Pueblo, CO 1986-1990

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