Ra’ Keshia N. Price aca0ob@r.postjobfree.com

* **** ****** ** •Greensboro, NC 27407 • 336-***-****

CAREER OBJECTIVES:

Customer focused professional with over 20 years experience in corporate industry with

extensive customer service experience. Excellent analytical, technical, listening, telephone

and communications skills. A team player with leadership abilities whom exhibits good

organization skills, detailed oriented adapts well to new concepts & responsibilities, self-

directed and able to manage multiple tasks.

EDUCATION:

Guilford Technical Community College Jamestown, NC

Applied Science Degree December, 1998

SKILLS:

Proficient in: Microsoft Word, PowerPoint, Excel, Outlook

Other Systems: ALS, RMS, Wolf, Boss, Crepp, Smart, Accurint, Filenet, Crew, Vectors IV,

Genesys Mea, Epdb, Acas, Ewmp, Hlel, Crs, Autocoder, cics, Princeton, cisco, Rsbi, Rana,

Jcnl, Embeon, Tevix, exc

WORK EXPERIENCE:

Lab Corp, Burlington, NC 06/23/09- 11/04/13

Patient Billing Specialist

• Handle calls from patients and doctor offices about the patients bills

• Send claims back to be reprocessed for the patients

• Process payments for the patients when they call in.

• Help navigate through the Lab Corp website.

• Answer/resolve questions and issues based on the phone calls/letters from patients.

• Work the research queue to help minimize research issues filed by patients.

Aetna Insurance Greensboro, NC 09/24/07- 02/20/09

Customer Service Specialist

• Handled calls from members that have questions about their benefits.

• Send claims back to be reprocessed for the members.

• Able to order ID cards, and updated cob info.

• Help navigate through Aetna navigator.

• Answers/resolves questions/issues based on phone calls/letters from members,

providers, and plan sponsors.

• Triages resulting rework to appropriate staff. Documents and tracks contacts with

members, providers and plan sponsors.

Time Warner Cable Greensboro, NC 03/19/07- 08/27/07

Customer Service Tech

• Handled escalated calls from customers in regards to issues with the customer’s cable,

digital phone, and internet.

• Trouble shoots customers modems for the internet service.

Sold products of Time Warner Cable such as the digital cable, digital phone, and the

internet service.

• Processed payments on customer’s accounts.

• Updated and member information for service in different areas.

Bank of America, Greensboro, NC 08/15/05 - 01/17/07

Consumer Real Estate Business partner Group (CRE)

• Tracked the team’s daily, monthly and yearly sales stats and issued a spreadsheet of

percentages of products sold.

• Experience in maintenance with ability to dissolve FRLO’s (fix rate loan options),

back date payments, reverse and reapply payments and change bill dates on the

accounts.

• Conducted team meetings in the absences of the team manager.

• Organized team building exercises to strength business relationships.

• Used the Vector IV system to enter requests for changing due dates or researching

issues on accounts.

• Generated paper checks for customers using the Crew systems.

• Utilized the Boss RMS system to view all accounts customer held at bank.

• Assisted banking centers with questions in regards to the customer account such as

lines of credit, credit cards, FRLO and general maintenance.

• Issued pay-off quotes for the customer’s account balances.

• Handled faxed documents received from lenders and customers via Right Fax

• Developed a presentation and presented to management to link all systems such

• Link Smart, Vectors, and Boss which would help the associates communicate all

information on every account within Bank of America.

Recovery Analyst 06/21/04 - 08/15/05

• Managed and collected on charged off accounts.

• Used computer data software such as Accurint, Search Bug for tracking customers.

• Evaluate customer accounts and made recommendations for submission to outside

collection agency, attorneys or write-off.

• Issued pay-off letters and released collateral liens.

• Utilized negotiation skills to advise customers regarding re-establishing their credit.

• Utilized a customer portfolio to establish client calls and maintain credit files

• Also worked on the S.W.A.T. team with lost control dept.

Citi/Sears, Greensboro, NC 07/15/2002 - 06/11/04

Lost Control Specialist

• Collected on delinquent accounts for Sears & Roebuck Company.

R. Price Resume Page 2

• Handled accounts on daily basis that are 6-8 months past due.

• Enter customer information into system for follow-up calls and payments

• Assist in inbound and outbound call along with skip tracing if needed

ACHIEVEMENTS:

Member of the Xtravagant Ladies (Promotions Director)

Member of the Stiletto Ladies Organization (Administration Assistant)

Subject matter expert (Labcorp)

Member of The Aextreme Toastmasters Club

Certified Maintenance Trained

Certified Collector

Merit Award at Bank of America

Spirit Medallion (Bank of America)

Merit Award from Youth Leadership

Lean Committee 2011

Cosmetology Licensed C599907

Volunteer Work

Friends Harley Ride Harley Davidson of GSO Motor park

Friends for an Earlier Breast Cancer Test)

REFERENCES: Furnished upon request.

R. Price Resume Page 3

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