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Manager Customer Service

Location:
Pittsburgh, PA
Posted:
November 16, 2013

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Resume:

BARRY ROSEN

*** ***** **** ****

Burgettstown, PA 15021

412-***-**** aca0jm@r.postjobfree.com

PROFESSIONAL EXPERIENCE

The Market on Reynolds - Barry's Barbecue and Catering, Kittanning, PA

2003 to 2013

Owner/Operator

Dynamic and accomplished catering and convenience store operator with

extensive experience in social and corporate markets. Notable success in

large-scale event planning, preparation, logistics, and production. Client-

centric approach; exceptionally well-organized and practiced in conducting

business at the highest level of professionalism. Areas of expertise:

Entrepreneurial Leadership Inventory Management Operations Management

Staff Development/ Training Recruitment/ Hiring Performance Evaluation

Event Catering Preparation/ Logistics Vendor Negotiations

ACHIEVEMENTS

. Increased revenue by 30% in 2009 as a result of customer testimonials

resulting in new business development and, again, from 2010 to 2013

increased business by 60%.

. Commended for organizing, setting up and serving 2,000 people for a

special event.

. Selected by a national sports organization to service their multiple

outlets and was contracted to continue the service as a result of

customer satisfaction.

. Reduced food costs by 7% through changes in preparation guidelines,

vendor negotiations and employees productivity.

Fox and the Hound, Western PA and Ohio Markets, June 2001 - May 2003

Restaurant Manager

. Managed total restaurant operations in areas of staff management,

customer relations, vendor relations, budgets, inventory control, and

purchasing of food, beverages and small wares.

. Supervised all aspects of in-house banquet planning, bookings and

service for restaurant guests.

. Recruited, trained and scheduled a full working staff of up to forty-

five crew members.

. Streamlined controllable spending in an on-going effort to meet weekly

overhead expenditures.

. Processed weekly payroll, and prepared weekly sales reports.

. Appointed as Safety Committee Chairperson; selected area safety

managers.

. Promoted new business through participation in community events.

. F&B Troubleshooter tasked with analyzing Food Cost, Liquor Cost, Beer

Cost, and Wine Cost for several locations in the region and provided

recommendations to reduce costs and increase profits, in accordance

with company standards.

Panera Bread, Western PA and Ohio Markets, March 1998 - May 2003

General Manager

. Managed the overall performance of food service facility, kitchen and

bakery operations.

. Directed the recruitment, interviewing, hiring, training, motivation

and evaluation of crews.

. Oversaw the quality of recipes, service standards, and sanitation

practices.

. Controlled fiscal aspects of business operations and met financial

goals.

. Coordinated work schedules, ordered food and supplies, and developed

restaurant team.

. Supervised the preventative maintenance and upkeep of equipment,

facility, and grounds.

. Ensured a safe workplace and pleasant customer service experience.

. Maintained customer relations and coordinated promotions to drive new

revenue.

. Selected as store opening "task-force" manager to assist with new

store openings.

EDUCATION

Community College of Beaver County, Monaca, PA

Business Curriculum

EXTRACURRICULAR

. State Certified Pennsylvania State Constable out of the District Court

Office, District Attorney's Office and private attorneys.

. Fire Police Captain and active member - previous line officer at the

Worthington West Franklin Fire Department.

. Past Director of Public Safety for the Worthington Borough Police

Department

. Involved in creating and organizing Crime Watch Groups and Programs

throughout Armstrong County.

. Involved in several community events and fundraisers supporting all

aspects of the community.

CERTIFICATIONS

. Certificate of Attainment - "ServSafe".

. Certificate of Attainment - "BBQ Pit Master"



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