Amir Jawaid Res. 1-289-***-****; Cell 1-647-***-****

**** ********** ***, * ********** ON, L5R0C6, Canada aca013@r.postjobfree.com

Professional Profile

• Extensive experience in installation, administration and networking in Windows OS environment.

• Dedicated time and effort to ensure maximum up-time of server infrastructure.

• Thorough knowledge of Windows XP/7, Windows 2003/2008 R2.

• Several years of experience in 1st and 2nd line technical support and customer care with timely

delivery of services with exceptional customer friendly approach.

• Business Continuity Management and IT Disaster Recovery

• Extensive documentation and training experience.

• Successful project and technical team leader and motivator.

• Experience of working in a diversified environment

Summary of Technical Skills:

Virtualization Platforms Hyper-V (Windows Server 2008 R2) with High Availability (Clustering)

SAN HP P2000 G3 MSA - iSCSI

Operating Systems Windows Server 2003, 2008 R2, Vista, 7

Hardware Platforms HP Proliant, Lenovo, HP LaserJet, HP Autoloader 1/8 G2, APC

Protocols/Services AD, DNS, DHCP,TCP/IP, Ethernet, VLANs, Routing

Applications Lotus Domino 8.5, MS Office, Backup software, Citrix 4.0, Visio

Network Equipment Cisco Switches 2950/3550, 2600/2811 Routers, Cisco Aironet APs & Bridges

Infrastructure/Cabling CAT-5e/6 Structured cabling

Smartphones IOS and Android

Video Conference Polycom VSX 7000 & HDX 1000

Professional Experience:

UNICEF Pakistan - IT Officer – Aug 2008 to Sep 2013

• Monitoring and maintenance of Server Infrastructure

• System builds, upgrades, migrations and patch management.

• Desktop support to around 200 users in the office.

• Ticket registration, resolutions and escalations using HP Service Manager 9.

• Supervisory experience

• Virtualization of 9 servers to Windows 2008 R2 based Hyper-V cluster failover setup. Converted

physical server partitions to VHDs using XenConvert

• Formulated on and offsite backup policies using various software like Windows Backup, HP Data

Protector, Veeam 6.5 and Robocopy

• Business Continuity Planning lead, established on and off-shore IT disaster recovery sites

• Lotus Domino 8.5, BES Express Server 5 and Active Directory administration.

• Coordination with HQ and in-country zonal offices for various local and global projects/rollouts

• Communicated with vendors for troubleshooting hardware and software issues.

• Setup and management of LAN with Cisco switches employing features such as VLANs, NAT, ether-

channels and VTP

• Provided basic user provisioning support in SAP GUI & Approva

• Setup VPN access using Cisco AnyConnect VPN Client with optional Access (OTP) token

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Amir Jawaid

UNICEF New York HQ – Help Desk Analyst – Dec 2009 to Dec 2010

• Special assignment to work at the Global Help Desk

Provided 1st and 2nd line technical support to all UNICEF offices around the world

•

• Worked in rotating shifts

• Used Service Desk 4 for service calls

• Provided telephonic as well as remote support as and when needed

UNICEF Pakistan – Senior IT Assistant – Feb 2006 to Aug 2008

• Provided User-end technical support for both software and hardware.

• Managed DXX circuits connecting 4 zonal offices to the main country office in Islamabad

• Managed tape backups with occasional onsite/offsite restore.

• Provided trainings to staff members for any new or upgraded software packages

• Setup and configured SOCA SF-1000 biometric system.

• Deployed Citrix 4.0 server for remote access to user applications.

• Formulated Work From Home strategy that included access to Citrix, provision of laptops, multifunction

printer and ensuring ISP connectivity for applicable staff

• Developed and modified reports in Cognos Impromptu 7

• Extensively used remote access tools like RDP, RA and Teamviewer to manage and resolve

issues at server and client level

UNICEF Pakistan – IT Assistant – Sep 2003 to Feb 2006

• Installed and rectified hardware and software issues at both server and client level

• Provided day-to-day end-user support. Assist ICT team in global and local project rollouts

• Ensured that all ICT security standards and policies are enforced across the office

• Provided and arrange end-user training in applications like MS Office, Email system etc and

prepared short user guides/ FAQs

• Tracked and maintain all ICT Inventory in MS Access

• Provided basic ERP support to users

Education

MS Computer Sciences (Preston University Karachi, Pakistan) - 2003

Professional Accomplishments

• Cisco Certified Network Associate (CCNA) (640-802)

• ITIL Foundation (EX0-117)

• Certified Service Desk Analyst (Service Desk Institute)

• MCP (Windows NT 4.0)

References

Mr. Ujwal Pradhanang (First Reporting Officer)

ICT Specialist, UNICEF Pakistan

Email: aca013@r.postjobfree.com

Tel: 92-51-209****

Mr. Nakoum Diakite (Second Reporting officer)

Chief of Operations, UNICEF Pakistan

Email: aca013@r.postjobfree.com

Tel: 92-51-209****

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Amir Jawaid

Mr. Rudolf Messinger

Senior HR Manager, UNICEF Pakistan

Email: aca013@r.postjobfree.com

Tel: 92-51-209****

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Amir Jawaid

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