Rahulkumar Gandhi

ac9wfy@r.postjobfree.com

732-***-****

Summary

CBAP Trained Senior Business Analyst with 11 years of strong IT experience including a wide range of skill sets and industry verticalswith 5 years in mobile payment and banking domains.

Extensive experience in business analysis, requirement gathering and eliciting efforts for application development projects including devops practice involving both agile and waterfall methodologies.

Exposure to multiple aspects of Payment processing, Payment Integration, Auto swiping, ACH, Real-time Payment, Person to Person (P2P), Mobile payments technologies, Cash management, Bill payment, Mobile wallet, Order-to-Cash, Quote-to-cash, order management.

Strong ability to gain understanding of enterprise operations, processes, problems, and needs to recommend solutions and improvements.

Strong background working with clients, business stakeholders, designers and developers to identify requirements, provide budgetary efforts, maintaining product backlog, reviewing and approvingstory cards.

Proficient in developing artifacts such as user stories, business rules, process diagrams, behavioral UML diagrams, requirement documents, UAT documents, use case diagram.

Extensive experience in conducting and leading governance calls & JAD sessions, Requirement Elicitation meetings and analysis such as client interviewing, workshops, survey/questionnaire, brainstorming, prototyping, backlog management.

Efficient at facilitatingestimation techniques such as Planning Poker, T-shirt sizing, Relative Mass Valuation and Prioritization techniques such as MoSCoW method, Kano techniques and Five Whys.

Understanding of Stored Procedures, Stored Functions, Database Triggers, and Packages using PL/SQL, Data Warehousing concepts including Data Marts.

Experience in prototyping of web based applications for critical IT projects for a better user experience using iRise and Gliffy.

Excellent experience in performing gap analysis As-Is/To-Be for large and complex applications and extensively used MS Visio, MS PowerPoint, MS Excel, MS Word and MS Outlook, SharePoint.

Certified Scrum Master (CSM).

Extensive experience in Agile and WaterfallSoftware Development methodologies and transition.

Possess servant leadership skills.

Coached scrum practices, theories and rules to the team responsible.

Gained expertise in resolving conflicts / impediments and major issues during project execution.

Experience in internal and external communication, improved transparency and information radiators.

Helped and coached teams for correct estimations of stories and tasks.

Helped teams to achieve sustainable pace and improved velocity, improve Definition of Done.

Coordinated with Product Owners, Teams and other stakeholders for prioritization and resolution of bugs.

Implemented Community of Practice at the multiple levels for the teams for motivation and innovation within the multiple teams.

Worked with Product owner(s) and team to refine and prioritizebacklog items based on business values.

Actively explored various Agile/Scrum techniques and shared new learning with the teams.

Strong knowledge of business approval workflow process.

Experienced Project Manager by handling multiple project teams for multiple international customers in waterfall and agile methodologies.

Project Management experience using various tools JIRA, Rally, TFS, VersionOne, MS Project, MS Office, HP ALM, SOLMAN, Selenium.

Familiarized with JUnit, Jenkins, GitHub andContinous Integration concepts

Expertise in tracking efforts and documenting various project status reports.

Organized many Team co-ordination events, Mentoring programs & On boarding programs.

Experience in writing User manual, conducting functional walkthroughs, and in performing extensive User Acceptance Testing (UAT).

Ability to manage multiple, concurrent projects, activities and tasks under time constraints.

Pragmatic approach towards any task, excellent communication skills, have handled stakeholder conflicts and delivering as per promised on a strict and disciplined timeline.

Bringing whole team on the same platform, having communication channel open both ways in business terms with sponsors and technical with architect, developers, QA teams and implementation teams.

Education

Sardar Patel University,India -2007

Masters in E-Business

Dharmsinh Desai University (DDU) - 2005

Bachelor of Engineering in Information Technology

Certifications

Certified Scrum Master (CSM) - Scrum Alliance Sep 14

CBAP, 3 days training based on BABOK v3 through IIBA endorse education provider - Feb 17

TOGAF 9 Certified - Dec 16

GBS Core Capabilities: Foundation to Experienced training (IBM) – 2014

KYI- Telecommunications foundation level (IBM) - 2014

Skills

Scrum Master Skills

Stakeholder Management, Conflict Resolution Kanban,FDD, XP,TDD,ATDD, BDD,CrystalALM/ JIRA/ TFS Budgets Removing Impediment, Facilitating Meetings, Project Planning, Resource Management, Team building Iteration/Sprint Planning Meetings, Risk Mitigation, Continuous Integration, Servant Leadership, Collaboration

Business Analysis Skills

Scope Initiation, Business Proposals, Requirements Definition, Problem Resolution, Structured Walkthrough, Workflow Analysis, Gap Analysis, Design Review, Business Process Management, Product Management, Business Impact and Risk Analysis, Gate Review, Confirmations, Post-Implementation Review, Defect Management, Data Analysis, Data Reconciliation, Data Governance and Data Management.

Project Management Skills

Change Management, Client Relationship building, Risk Management, Strategic Planning and Reporting, Technical Writing, Budget Planning & Cost control, Vendor Management, Strategic Change Management, Onsite-Offshore Management, Virtual team Management.

Testing Tools (QA)

HP ALM, HP Quality Center/Test Director, HP Performance Center/Load Runner

Business Process Modeling

UML/ Use Case Diagrams, Class Diagrams, Object Diagrams, Package Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Communication Diagrams, Component Diagrams, Deployment Diagrams, Process Flow, ER Diagrams and Data Flow Diagrams (DFD)

Database

Oracle 11g, 10g, Oracle 9i, Oracle 8i

Languages

SQL, PL/SQL, UML, C# ASP.Net

Operating Systems

MS-Windows, UNIX

MS Office

Word, Excel, Outlook, PowerPoint, Visio, Project

Methodologies

Project Life Cycle (PLC), Agile Project Management (SCRUM), Release Management, Change Management, Systems Development Life Cycle (SDLC), IBM Rational Unified Process (RUP), Prototyping, Test Methodologies (Equivalence partitioning, Boundary value analysis and error guessing)

Collaboration Tools

Microsoft Live meeting, WebEx Products, SharePoint

Other Tools

Experience

PROFESSIONAL EXPERIENCE:

Santander - Boston, MA 08/18 – Present

Sr. Business Analyst

Actimize (AML) Implementation

Santander is subject to the anti-money laundering laws and regulations of the USA. To comply Bank Secrecy Act (BSA) and USA Patriot Act, Stantander deals with enhancement of NICE Actimize solutions for the Anti-Money Laundering (AML) Transaction Monitoring System which enables end-to-end coverage for the detection, scoring, alerting, workflow processing, and reporting of suspicious activity. The project is focused on the preparation of CTR (Currency Transaction Report) and SAR (Suspicious Activity Report) as per the AML compliance laws using the NICE Actimize software (Customer Due Diligence) and ECDD (Enhanced Customer Due Diligence) as a part of KYC/AML enhancement rules to identify AML associated transactions.

Responsible for Preparing and Gathering documents, templates, checklists for all phases of project.

In depth knowledge in building SharePoint solutions such as creating and managing site collections, different types of sites, pages, lists, libraries, views, web parts, site templates, list templates, workflows and experienced in granting and managing permission.

Arrange and facilitate scrum ceremonies such as daily stand up, sprint planning, sprint review and retrospectives.

Properly manage the product backlog and lead the team in determining a suitable communication for product backlog item during the spring cycle.

Create a positive and easy communication channel between the product owner, scrum team and stakeholders.

Assist with prioritization and resolution of software defects.

Engage with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.

Facilitate getting the work done without coercion, assigning, or dictating the work.

Protect the team from outside distractions and remove impediments.

Collaborate with other teams and scrum masters to coordinate work, manage dependence and improve the environment for agile development.

Coaching the team and organization on the importance of Agile Scrum framework.

Track team progress and velocity using the burn down charts.

Proficient in developing & automating reports, iteratively build & prototype BI dashboards using Tableau to provide insights at scale, solving for analytical needs of business team.

Perform Problem solving through root cause analysis with the help of root cause identification.

Comprehensive knowledge and highly applicable skills in Risk Identification, Risk Assessment, and Risk Management.

Responsible for preparing Communication deliverables such as custom technical manuals, online help systems, standard operating procedures (SOPs), technical specifications, flow diagrams, and more.

Deutsche Bank Americas Group, USA 10/17 – 08/18

Sr. Business Analyst

Working as Business Analyst for Document&Workflow management for opening enterprise cash Management customer account, product enablement, accounts amendment etc.

Primarily using collaboration tool (confluence)&JIRA and captured up to date meeting notes, JAMA for detailed requirements, user stories, tasks, wire-frames, for end to end Document&workflow application.

Writing user stories and review with UI, JAVA, BPM, Architect and Testing team.

Creating a business process diagram, workflow and wireframe and held review session with client for meeting their expectations.

Provide grooming session/requirement walkthrough with internal team for each new feature part of coming sprint, Discussion with development team to review features & improve application user experience.

Involved in requirements gathering with cross team & meeting with 3rd party client (UX team) and discussion on application improvement areas, providing input to improve user experience.

Organize product sync up call with business & internal product design review calls, create minutes & maintain tracking and up to date information on cloud application.

Provide application demo to the client and business at the end of each sprint, capturing feedback and creating notes, converting them in product backlog for future implementations.Designed mobile payment system for transferring money through Person to Person (P2P), Real time payment (RTP) for payment settlement, bill payment, cash management etc.

Enhanced capabilities of an existing workforce management application (WFM) which leverages digitization as a concept and helps realize a single touch point application which result in to reducing man effortsup to 50% compare to current flow.

Designed OCR platform using IBM datacapand automated the account opening process. Reduced 25% efforts in doing manual data & form validations.

Coached product owner to gather effective requirements resulting in improved deliverables.

Lead teams to work cohesively and creatively in rapidly changing product requirement environments.

Initiated and maintained teambuilding exercises to boost team morale and collaboration.

Identified dependencies and removed impediments to project progress, identified areas of risk, and developed and implemented complex mitigation plans.

Developed metric reports on project status, budget, schedule, and agile metrics such as velocity and cycle time.

Interfaced and effectively communicated with business and technical resources.

Collaborated effectively with management and appropriate project stakeholders on issues and conflicts that impact time, cost, scope, quality and risk of assigned complex projects/programs.

Acted as a primary communication hub between the various functional departments and the software development team to foresee risks, formulate plans, and organize activities to ensure sprints are completed on time.

Helped balance prioritization of technical features and software delivery by creating a positive and easy communication channel (team, product owner, stakeholders).

Responsible for writing and editing proposal content, analyzing requirements documents (RFP, RFQ, RFI, etc.), and coordinating response efforts from start to finish.

Prepared proposal development documentation inclusive of outline, proposal management plan, schedule, kick-off meeting materials, compliance checklists, reviews, etc.

Developed appropriate illustrations for the response document.

Ensured the proposal response complied with proposal requirements, contains win strategies and themes, and complies with format and style requirements.

Responsible for investigating and resolving procurement related issues with stakeholders to enhance work efficiency by ensuring requirements are met by conducting quality assurance tests.

Performed Executive Level financial planning, analysis and reporting activities such as budgeting, forecasting, variance analysis, and tracking and Cost benefit analysis etc.

Provide analytical decision support and assistance to the technical team using data reporting and visualization.

Created business process, workflow and wire-frame diagrams and held review sessions with client.

Assisted Project Managers in preparing project plans, the Project schedules, establishing Milestones, work breakdown structure (WBS), maintained RACI chart to manage overall project risks and mitigation plans.

Awards/Accomplishments:

IBM Managers choice award for exhibiting “Put the client first” - Q4 2017.

AT&T (USA) 10/16 – 10/17

Business Analyst

Involved in activities of estimating the impacts & efforts for new projects/CR for Order Management (OMS) application.

Actively involved in peer reviews, maintaining requirements (to facilitate reuse when appropriate), traceability, and requirements prioritization and ensure that, analysis & delivery work is done on the most important ones at any given time.

Conducted governance calls with client and ensure that decisions were made properly and consistently, and follows a process that ensures decision makers have the information they need.

Conducted Agile and Scrum trainings for the teams and stakeholders.

Scheduled and facilitated all Scrum ceremonies.

Assisted the team to craft a sprint goal effectively in the sprint planning team.

Facilitated daily scrum and helped the team to bring out the impediments in this meeting for better efficiency.

Tracked and managed the product backlog, burn down, team velocity and task break down.

Estimated the team’s capacity to optimize estimation of stories.

Assisted the team to understand the acceptance criteria of each story.

Resolved all impediments faced by the team and escalated all issues to the concerned stakeholder whenever necessary.

Helped and facilitated team’s interaction with other supporting teams.

Utilized scrum practices to maintain and increase team velocity.

Facilitated Sprint review meeting and helped the team to revise Definition of Done whenever needed.

Aligned with the team for demo and with product owner for acceptance of the committed stories.

Conducted retrospective meetings with the team members and prepared retrospective meeting documents.

Tracked responsibility of delivery and management of the tasks.

Updated Agile tracking systems to provide transparent status.

Encouraged and helped the team to work on the improvement points discussed in the retrospective meeting.

Worked with infrastructure team for any required infra needs of the team.

Organized team co-ordination events and onboarding programs.

Played several fun activity events for bringing out interactions within the team.

Worked with stakeholders involved in the governance process to reach approval and agreement on requirements and designs, and move flawlessly to solution stage.

Awards/Accomplishments:

IBM Deep Skill Adder Award (Cash Award) - Q3 2017.

IBM Deep Skill Adder Award (Cash Award) - Q4 2016.

Vodafone/IBM - Pune, India 12/14 – 12/16

Sr. Business Analyst, Industry Consultant Telecom

As a Sr. Business Analyst, execute and lead major and cross functional programs/projects in RA, billing, CRM, mobile wallet portfolios. Gather and synthesize diverse stakeholder inputs and convert those to cohesive, high quality business requirements into functional requirements for Mediation, provisioning, roaming, interconnect, legal, revenue assurance, fraud management system, Amdocs billing and Oracle CRM applications for new implementations& legacy applications integration.

Responsible for leading a project team in delivering solution to our customer in the telecom sector.

Responsible for managing scope, planning, tracking, change control, aspects of the project.

Responsible for effective communication between the project team andthe customer. Interacted with business and various stakeholders for requirements elicitation related to revenue assurance, billing, CRM, BI and mobile money portfolios.

Translate customer requirements into formal requirements and functional, non functional and technical specification document (FRS); establish specific solutions, and also leading the budgetary efforts including programming, testing and hardware sizing that culminate in client acceptance of the results.

Approaching various techniques individually or in combination to accomplish the technique's purpose to perform business analysis tasks. i.e. workshop, business cases, review, process modeling, focus groups, estimation, functional decompositions, lesson learned, item tracking, Vendor Assessment, root cause analysis.

Responsible for requirement walk-through with business, vendor, internal team and closure of gate-1 post requirements sign-off.

Establish quality procedure for the team and continuously monitor and audit to ensure team meets quality goals.

Worked on IBM - Rational doors next generation, to capture business/functional requirements, prepared functional requirement documents, complexity matrix, requirement checklists.

Developed wireframes, site maps and content inventories for online IT dashboard web application which is integrated, consolidated, secured, accurate and consistent reporting web based portal.

Consulted regularly with customers on project status, proposals and technical issues.

Coordinated with cross functional solution architect team ensuring that the proposed solution fits well in “to be business flow” and sharing of business-relevant knowledge within and across the IBM team.

Maintain, update and publish list of project/process priorities weekly based on direction of business leadership for ongoing demands tracking in IBM cadenza.

Key projects handled so far include 4G LTE, Carrier grade NAT solution, Wi-Fi commercial pilot, A-party based billing and settlement, Online Dash Board, RFP for Mobile Money.

Awards/Accomplishments:

IBM Deep Skill Adder Award (Cash Award) - Q3 2016.

IBM Deep Skill Adder Award (Cash Award) - Q2 2016.

IBM Managers choice Award for exhibiting “Put the client first” - Q2 2016.

IBM Managers choice Award for exhibiting “Restlessly Reinvent IBM and Ourselves” - Q4 2015.

IBM Orion Award for exhibiting “Put the client first” - Q4 2014.

IBM Managers choice Award for exhibiting “Put the client first” - Q4 2014.

Mobile Money wallet, Vodafone – IBM -Pune, India 08/11 – 11/14

Business Analyst

Vodafone Mobile Money application (semi closed wallet) is highly flexible and scalable solution integrated with banking system and various other financial services such as Aadhaar enabled payment/IMPS, IVR, SMSC, USSD, CRM and C2B like Walmart. It allows users to do user friendly, efficient and secure money transfer service via mobile device. It also allows users to enable bill and utility payment to C2B and salary/promotional payment via B2C. It is performance-oriented web solution which enable customers to do send/withdraw/deposit money, utility bill pay securely using STK/USSD/IVR & via mobile applications. Customers can have real time access to their accounts & options to check transactions & mini statement. Agents can earn commission on customer registrations & customer transactions based on various criteria i.e. slabs, percentage and types of agent.

Represented IBM in Vodafone’s weekly UAT governance call with Business and stakeholders.

Responsible for preparing FRS for functional/non-functional requirements for Mobile money application

Supported client and delivery team on multiple critical mobile money hybrid wallet deliveries such as MNREGA, Aadhaar enabled payment, Taxation, financial accounting, banking integration, IT securitycompliance features, customer loan payment, auto sweep, charge movement, self-care portal, utility payment, external channels cash-in, donation, Charging Mechanism, NRHM, beneficiary management, SMS notifications.

Involved in delivery of 3 party integrations USSD, IVR, payment gateway, ATM payment etc.

Involved in functional requirement walkthrough sessions with client & internal delivery team.

Involved in discussion with management for execution priorities of different demands & providing effort estimation for end to end delivery.

Involved in functional verification of application, UAT documents review & validation of developed application to ensure everything is covered as per the client requirements.

Manipulated, cleansed & processed data using Excel, Access and SQL.

Responsible for loading, extracting and validation of client data.

Analyzed raw data and developed recommendations.

Wrote SQL scripts to manipulate data for data loads and extracts.

Involved in defining the source to target data mappings, business rules, business, and data definitions. Responsible for defining the key identifiers for each mapping/interface.

Supported a successful implementation of newly developed functionality, release notes, support documentation and answering implementation queries.

Involved in test cases review to ensure that functional requirements are met. Also involved in functional testing.

Responsible for arranging KT sessions with internal development/testing/deployment/DBA team to ensure smooth development/testing & documentation of new/existing requirements.

Involved in functional verification of application, UAT documents review & validation of developed application to ensure everything is covered as per the client requirements.

Involved in interaction with client for quick closure of UAT issues, production issues, and service requests.

Managed development & db team, responsible for the team goal, task allocation, and team performance review.

Led test team and prepared them to build capabilities in automation, performance and mobile application testing.

Mentored Mobile money clients & support team, trained them on mobile commerce functional knowledge.

Awards/Accomplishments:

IBM Managers choice award for “Put the client first” - Q2 2014.

IBM Team Award for Mobile money Aadhaar pilot project delivery - Q1 2014.

IBM Spark Award (Cash Award) for excellent performance in Mobile Money team - Q3 2013.

IBM ‘Employee of the Month’ Award & appreciation goodies from Mobile Money client.

IBM ‘Best Individual Performance’ Award for Mobile Money project - Q1 2013.

IBM ‘Team Award’ for project achievement - Q1 2012.

Ukraine-Intellecom, Armenia-ICON Communications-Georgia-Maximali 04/11 – 07/11

Business Analyst

Responsibilities:

Responsible to Interface with stakeholders and generating revenue from change requests, brought new businessand contract renewal for Ukraine & Georgia clients.

Analyzed and Understanding all business data relationships&Proposing Solution (Approach) based on client’s business requirement.

Responsible for generating revenue from change request (CR) post delivering solution ensuring delivery on time as per client’s Expectations.

Prepared SRS for Georgia (MAXIMALI) VoIP solution, prepared change request document, approach document for new requirements raised from client post solution delivery.

Co-ordinate and work with clients to oversee the acceptance and dissemination process and ensure resolutions of defects raised by clients as per SLA.

Supporting multiple customers online for their queries regarding billing issue/CR/service request/enhancement/customization etc.

Performed detailed analysis and work – flow diagrams for derivatives trading which included - preparation of market & reference data, analysis & decision support, modeling a contract, preliminary instrument setup on the application, account payables and receivables.

Created tables, views, joins and store procedures to meet client requirements.

Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.

Developed timelines for project delivery and managed projects and resources to successful completion.

Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships.

Assisted in development of training materials for new technology and process improvements.

Participated in developing of Training Materials for the new technology and User Training.

Worked effectively with Project Manager in handling the whole project.

SitraFirstmedia (Indonesia) –Elitecore -Ahmedabad, India 04/10 – 04/11

Sr. Business Analyst

Responsibilities:

Developed use case models, UML class diagram and sequence diagrams.

Successfully achieved G1 milestone for FirstmediaSitrawimax project at client location in Indonesia.

Enhanced existing billing application to compete with similar telecom clients, new product has increased the customer base up to 15% within 6 months compare to existing trend.

Handled multiple roles and responsibilities; Lead Business Analyst; requirements and design phases; developed use case models, UML class diagram and sequence diagram.

Requirement Gathering for various Billing Modules (BSS) and writing software requirement specification documents.

Writing UAT, business requirement document, interface specific documents, functional specifications.

Designed wireframe, prototypes for customer (self-care, acquisition), reseller and distributor web portals.

Involved in knowledge transfer to QA, document team, and development team for the requirement captured at client side.

Involved in end to end UAT drop-wise execution at client side.

Project coordinator; responsible for end to end project planning and coordination in software development process. Maintaining traceability matrix, follow-up with development and QA team to get the drop wise delivery progress, customer coordination.

Achievements:

Successfully completion of G1 milestone for SitraWimax (Indonesia).

Received appreciations from client Firstmedia-indonesia for successfully implementation of phase-1 & part of team responsible for making the system go live.

Writing UAT, preparing test scenarios, test cases, perform quality assurance testing, helping business to perform UAT and get the sign-off.

Handled multiple roles and responsibilities including Testing, leading BA team and project management.

Airtel VoIP –Elitecore - New Delhi, India 01/09 – 04/10

Business Analyst

Responsibilities:

Implemented the first ever VoIP softphone application for client’s MPLS enterprise business, that include various value added services which increase the users efficiency by 8% within 3 months of launching.

Analyzed the business impact of various enhancements/modifications being implemented&document them properly.

Responsible for writing test plan documents and unit testing for convergent billing system.

Quality assurance testing of billing systems for client acceptance and operational readiness also ensuring that the solution suggested is commercially viable and competitive.

Involved in all stages of software development life cycle (SDLC), working closely with software developers, project leaders, project implementation team, project managers, QA, analysts.

Involved in integration & migration, report reconciliation, and responsible key billingprocess for post-paid subscribers&interconnect partner billing.

Involved in delivering 3rd party softphone, soft switch and pay per use and pay per click and various VoIP value added services.

Understanding & prioritizing Change Requests (CR), communicating these to the development team & coordination the same in software development process.

Testing billing systems for client acceptance and operational readiness also ensuring that the solution suggested is commercially viable and competitive.

Prepared approach document, functional specific documents, user documentation for all the application modules with metadata. Also responsible for writing test plan documents and unit testing for billing, rating, voucher, trouble ticketing, number management, provisioning application modules.

RailTel Interconnect, Elitecore -Ahmedabad, India 12/07 – 12/08

Business Process Analysis

Responsibilities:

Prepared business processes and proposed customized business critical reports & MIS reports for revenue leakage and traffic analysis to maintain and increase profit margin.

Worked on multiple applications including major and minor enhancements, production supports & change

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