Customer Service

TONIA YVETTE SPARKS

**** ******* ****, *********, #***, Washington, DC 20032

PH: 1-202-***-**** (Cellular)

E-Mail: ac9qve@r.postjobfree.com

Position Desired: A Position Complementing my Strengths, Abilities, and Capabilities.

Location: Metropolitan Area, Washington, DC Area(s)

R E S U M E

CAREER PROFILE:

Top performing, business acclimated operation-minded specialist offering multi-year experience(s) with cross-func-tional qualifications, outstanding capabilities, and demonstrated proficiencies relevant to leadership, total quality management, and operational execution of strategies designed to achieve optimum planned results.

Able problem-solver with the tenacity to successfully complete assignments, and the flexibility to adapt to changes.

OPERATIONAL (SKILLS) FUNCTIONARY:

Washington, DC Security Registration.

Demonstrated abilities to calm & quell problems.

Possess an acute sense of observation with follow-up and follow-through abilities.

Excellent report and document scriber.

Accelerated ability to relate (factual) observations in chronological order to supervisors, managers, and administration.

Customer-Service Sensitive and Utilizing a Common-Sense Approach at Problem-Solving.

Accomplished Hands-on Professional with Team-Building Coalition Capabilities.

Demonstrated Abilities to Plan, Expedite, and Follow-Through with Processes to Achieve a Favorable Goal.

Possess the tenacity to finish projects on time and ahead of predicted schedules.

EDUCATION and CREDENTIALS

1977: Springarn Senior High School, Washington, DC, Award: Diploma Presented.

Course: Mandatory Academic Studies and Requirements.

PROFESSIONAL EXPERIENCE PROFILE

03/2017 – Present: WALMART, Inc., Washington, DC

Position held: Team-Member Cashier Customer-Service Representative

Overview: Demonstrated knowledge & experience in the customer-building and relationships,

and repeat customer assurance(s).

Advanced knowledge of (positive) customer attention methods to patrons with special needs, and other related duties and behaviors for the purpose of assisting the store to obtain and retain valuable customers.

Essential Functions:

Assumed operational accountability for the purpose of building customer-trust and quality-of-delivery.

Build upon my reputation for being responsible.

Provided expert customer advice, guidance & assistance to (store customers) in matters relating to developing a broader and diversified skill-set portfolio blueprint for great customer-service attention.

05/2013 – 01/2017: GIANT FOOD, Inc., Washington, DC

Position Occupied: Salad Bar Attendant/Team-Member

Essential Functions:

Foremost exemplify top-quality customer-service attention to each store patron, visitor(s) and inquisitor(s)

Respond promptly to all matters relating to customer-inquiries and concerns.

Provide ample and superior effort in setting up and maintaining my areas of responsibilities.

Maintain an attitude of “pro-activeness” in keeping my area of operational concern well stocked and appealing.

Facilitated food prep activities within my direct areas of responsibilities.

03/2009 – 11/2012: Washington Nursing Facility, Washington, DC

Position Occupied: Housekeeping (Cleaning) Aide

Tonia Yvette Sparks: Page #02,

Resume, Cont’d:

Ref: Washington Nursing Facility, Washington, DC, (Continued)

A progressive “Assisted Living” and “challenged” ambulatory Patient Care Facility.

Staff-Member and Team-Member of a (long-term & short-term) professional medical living facility.

As a housekeeping cleaning person, and a person who spends direct

The housekeeping team is thoroughly convinced to the actions of the cleaning team as “therapeutic” to the patient, and especially to the bedridden patient, because our actions enlighten and brighten the patient’s room, patient cafeteria, and the lobbies and corridors.

10/2007 – 03/2009 Wilson Technology, Inc., Washington, DC

Work Site: Walter Reed Naval Medical Center

Position held: Environmental Service Technical (Specialist)

Great Customer-Service afforded to all interested, concerned parties, and stakeholders pertaining to program content, program learning modules, and instructional delivery methods.

Program (technical) cleaning specialist is an active participant within the “life-sustaining” surgical team mission, philosophy, vision, and purpose. [the overall objective of the Housekeeper performing services in this capacity is simply to eliminate and destroy dangerous and contagious bacterial pathogens from surgery blood and open body incisions and bodily fluids from the previous patient], thus reducing hospital-type hospital acquired NOSOCOMIAL transferable infections from one patient to that of another patient.

01/2005 – 10/2007: CCSI Cleaning Company, Inc., Washington, DC

Position held: Housekeeping (Cleaning) Associate/Environmental Services Associate

Essential Functions: The following essential job functions comprise a summary of routine job duties, require- ments, and responsibilities contained in the job description expectancy.

Oversee, monitor, and control the activities of adequately cleaning and environmental preservation of building interiors, furniture, and designated pieces of equipment.

Perform duties related to (disinfection) cleaning of restrooms, and sensitive areas that allow dangerous bacteria to multiply, grow, and infect human beings.

Report (all) cleaning concerns to appropriate staff.

07/2002 – 09/2003: Washington, DC Family Services, Silver Spring, Maryland

Position Occupied: (Commercial) Institutional Driver

Transported (challenged) disabled adults to various (approved and preplanned) destinations.

01/2002 – 09/2002 University of the District of Columbia, Washington, DC

Position held: Records Clerk

Professional identifying with (Database) outcome-based goals; explained overall performance goals, management & measurement framework and requirements during time-sensitive project work performance(s) and electronical stored information within the (Database).

07/2000 – 07/2001 U.S. Department of Defense, Arlington, Virginia

Work Site: Pentagon Officers’ Athletic Club

Position held: Environmental Cleaning Speialist

Discernably preoccupied with the mindset to perform and deliver expert cleaning (disinfection) of the environment.

High-level professional with a “Total Quality Management” attitude.

01/1998 – 09/2000 Columbia Plaza, Washington, DC

Position(s) Occupied: PBX Switchboard Operator & Communications Specialist Administrative Receptionist Representative.

Directing and re-directing electronic (phone) calls to the appropriate party, along with administrative clerical duties.

PROFESSIONAL REFERENCES UPON REQUEST

For Interview Consideration, Please Call: 1-202-***-****

Contact this candidate