Jovana Krstic

610-***-****

E-Mail: ac97sv@r.postjobfree.com

Specializing in team coordination, exceeding performance goals, and ensuring streamline operations. Recognized for creativity and transforming luxury customer experience. Knowledgeable in superior communication for business needs and forming connections with clients, while providing proficiency in three different languages. Trilingual: English, Serbian and Spanish. Certified Makeup Specialist. PROFILE

Highly motivated with nine years of progressively responsible experience for lead management and education. Establishing high standards and achieving exceptional retail rank. Exercising the ability to lead and motivate team members to challenge the market. BA graduate from Temple University shapes excellent communication and beneficial unique knowledge for team members, clients and events. Focusing on beautiful experiences and creating positive proactive environments.

*People Oriented *Service Oriented *Beauty Expertise PROFESSIONAL EXPERIENCE

Sisley Specialist, Brand Ambassador Saks Fifth Avenue Bala Cynwyd, PA

(February 2019-April 2019)

Responsibility as a seasonal specialist is to channel the Sisley image through each client experience. Elevating customer relationships and upholding all spa bookings goals, following a complimenting consultation as a personal makeup stylist. High professionalism in attitude and communication.

Achieve daily goal

Book event appointments weekly. Confirm and telephone clients for special point events.

Track stock concerns

Uphold clean and gently used testers on all units.

Follow all merchandising guidelines when displaying new product.

Create a positive yet competitive environment for all department employees.

Networking and building loyal clientele.

Analyze and understand market trends and competitive brand activity. CHANEL Operations Assistant Manager Aventura, FL

(Sep 2018- December2018)

Leader in Chanel’s first mobile event, makeup pop-up shop. Responsible for upholding Chanel brand experience through new exclusive items displayed for Chanel beauty. Creating and overseeing operational functions, and achieving goal benchmarks. Motivating team to focus on attracting new clientele and establishing loyal relationships with beauty Boutique in its corresponding location. This Makeup Event Concept is specifically located in a high volume, luxury shopping complex during peak seasons. Fast paced service provided.

● Training/ developing all staff in opening/closing operations.

● Provide education on all exclusive and high-volume products

● Allocating stock and booster tester orders for client testing.

● Maintain and analyze all selling reports on daily, weekly and monthly basis. Creating strategy to implement new ideas based on reports.

● Providing feedback to technicians and corporate office on technical situations and share professional future planning with product variety.

● Stimulating productive and fun environment for clients and support staff. Field customer questions about products and respond to complaints/problems.

● Assigning new client information to respective boutique employee to create a loyal relationship and replenishments.

● Offering exclusive luxury services and meeting sales goals.

● Coaching staff on creative ways to engage with millennial clients.

● Supervise all associates and perspective goals.

● Merchandising, inventory compliance, Point of sale specialist.

● Capturing client information for future business.

● High professionalism in communication and enforcing policies. CHANEL Assistant Boutique Director, Education Advisor, Eyewear Specialist Boutique Garden City, NY

(11/2016- 8/2018)

Performing as an operations manager to open and develop a business environment in a new concept boutique with Beauty, Fragrance and Eyewear. Creating and overseeing operational functions, and stimulating a positive/goal driven team environment. Partnering directly with the corporate office to provide feedback and share professional planning and organization for the “Stand Alone Boutique” concept. Being flexible and creating ongoing performance and management tasks. Strong abilities needed to multitask in an ever changing business structure based on competitive activity. Assisting in educational seminars for team members and fellow market associates. Being an effective decision maker on new business ideas. 2

Responsible for but not limited to stock and floor organization, scheduling, monetary deposits, payroll, monitoring security and hiring new associates.

Creating tasks for team and incentives for goals.

Recap of weekly and monthly sales that include various events.

Analyze and interpret data to maximize business

Personal and Store expense reports

Understand budgeting and event coordination

Submitting event plans with directives and goal benchmarks.

Developing relationships with offsite vendors in the community.

Leading education seminars.

Human Resource overview seminar.

Motivating team with new product knowledge and strategies.

Comparing business and ideas with new concept boutiques for further growth, and the ability to accept constructive lessons for further success.

Constant communication with corporate office and regional account executives to evaluate volume and business.

Offsite services for VIP clients who purchase the most volume YTD.

Participating in regional business conference calls and national sales meetings.

Highest selling IPT and AUS on sales floor. Striving to achieve sales goals.

Computer Operations - Microsoft Office Suite; Internet; Office Administration; Office Equipment Education Advisor- Leading seminars directly with Education Executives in corporate offices and offsite facilities. Researching product knowledge for team members to promote sales and sharpen skills. Train new associates in boutique on all client services. Attend elevated makeup specialist seminars for further product knowledge and skills. Presenting makeup master classes for VIP clients in boutique. CHANEL Cosmetics Business Manager, Beauty Advisor; Team leader Nordstrom King Of Prussia, PA.

(04/14 - 11/16)

Selected to deliver exceptional customer service as a business manager in Nordstrom. A recognized and high volume cosmetic counter reaching over 1 million in beauty/fragrance sales Delivering rapid growth in business only in a 6-month period allotted an opportunity for a business manager position. Responsible for 6 people to role model, manage and transform into individual leaders. Determined to give luxury experiences and accountability to the business

Responsible for business plans and managing a + $1million volume counter.

Contacting buyer and Account Executive for stock, support and tools needed to achieve growth.

Organizing/training a team of 5 additional Beauty Advisors and providing goals.

Merchandising and creatively responsible for driving business.

Executing events monthly ranging from $12,000-$28,000 additional volume.

Exercising educational skills in Chanel Trainings alongside Education Executives.

Ranked 1st

in individual annual sales in Nordstrom cosmetics department in 2015.

Attends additional Chanel special trainings to increase knowledge and expertise for business and team.

Finished business year with a 12% increase and meeting each month with outstanding increases and wins.

Recognized as the lead artist for two successful makeup master classes held in Nordstrom, King of Prussia. BOBBI BROWN Cosmetics Certified Artist, Business Manager; Team leader Nordstrom King Of Prussia, PA.

(07/10 - 04/14)

An expert in makeup artistry and sales in a high volume and fast paced environment. Four year brand Certified Artist that shaped customer relationships and product accountability. Stepping in as the interim business manager for the brand with a continuous increase each month during the position.

Assisted in a mega “Personal Appearance event” for Bobbi Brown. Generating over $36,000 in sales with a team of 20 artists.

Exemplary customer following and clientele system for event bookings and daily business.

Ranked #1 counter in department

Scheduling, stock and team meetings

ALMAC Clinical Services Souderton, PA

(12/13 - 03/16)

Language interpreter for medical technology recorded services. Proficient in the Serbian language aided professional recordings to be used for international researchers seeking medical information. A high demand for the Serbian dialect of the Slavic languages helped international research growth over the course of three years.

EDUCATION

Temple University, Philadelphia,PA May 2013

Bachelor of Liberal Arts GPA 3.75

Double Major; Political Science and Spanish

Minor; Anthropology

Deans List, Political Activist, Community Awareness Leader Proficiency in conversation, reading, writing and presentation: English, Serbian and Spanish.

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