Customer Service Sales

KINSEY M. ORTEGA

ac8wca@r.postjobfree.com 919-***-**** 254 Taylor Trace Franklin, NC 28734

EXECUTIVE SUMMARY

Driven professional with demonstrated experience in the service industry and quality control. Skilled in customer relationship management, strategic communications, and sales. Hardworking and dependable team player with a keen eye for document review and document management. Customer advocate with a track record of successfully mitigating client concerns.

EXPERIENCE

Law office of Nathan Earwood – Sylva, North Carolina August 2018 – Current Legal Assistant

Facilitate client intake process and compile case notes for attorney review

Prepare concise memoranda based on research of clients’ factual scenarios detailing pertinent legal implications

Process monetary transactions and billing statements

Perform wide variety of administrative tasks including reviewing and redlining legal documents Canyon Kitchen – Cashiers, North Carolina March 2016 – Current Senior Server

Provide premier customer service to high-end clients and manage relationships with emphasis on customer loyalty, outstanding customer experience, and customer retention

Train staff on customer service and customer driven behavior by applying relational customer care practices

Demonstrate leadership in a diverse team environment and collaborate with team members to deliver superior service

Aerie – Raleigh, North Carolina

Sales Associate May 2015 – January 2017

Actively advised customers with product selection through open and service-oriented customer care

Increased sales and customer satisfaction through effective product positioning Spencer’s Hardware – Marion, North Carolina August 2012 – July 2014 Sales Associate

Provided customer service and established and maintained client relationships

Performed inventory management and ensured adequate stock for day-to-day operations

Discussed client product options with an emphasis on product fit to best satisfy customers’ needs and generate sales

EDUCATION

Western Carolina University – Cullowhee, North Carolina May 2019 Bachelor of Social Work, GPA 3.7

Recipient of Honors College Distinguished Achievement Award and recognized on the Dean and Chancellor’s List Experience Abroad- Botswana, South Africa February 2014-May 2014

Graduated from high school one semester early to travel abroad to establish and work in an orphan care center in Botswana, Africa

Gained leadership experience, time management and organizational skills while working in a diverse setting with limited resources and financial restraints

Internship- Franklin, North Carolina January 2019-May 2019

Macon County Health Department

Facilitated community health initiatives

Researched and drafted proposal for grant funding for integrated health care INTERESTS

International travel, weight training, cooking and reading fiction

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