Taneshia Kendrick

**** ****** ******** ****, *****, GA 31204

Cellular: 478-***-****

Email: ac8w67@r.postjobfree.com

SENIOR HEALTHCARE AND CUSTOMER SERVICE PROFESSIONAL QUALIFICATIONS SUMMARY:

Complete knowledge of ambulance operation and emergency response systems

Proven ability to perform and interpret results, demonstrating a keen ability to identify and correct discrepancies; record and communicate test results

Strong understanding of emergency room communications

Skilled in treating and stabilizing patients in emergency situations due to shock, overdoses, and allergic reactions

Answering 6 multi line phone calls categorize and monitor calls and dispatch to the appropriate location for assistance.

PROFESSIONAL EXPERIENCE

WORK EXPERIENCE

PageMed Macon, GA-Atlanta, GA Nov 2016- Present

Front Office Coordinator/Medical Assistant

Administered multi line calls and faxes coming to the clinic schedule appointments, Process Referrals, Process and Retrieve ordered Labs

Ensured medical records were updated and maintained

Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction

Administered the working of High risk pregnancy in the clinic such as drawing labs certifications and the other necessary tests; prepared all documents for the patients to be sent to outside vendors such as health and family insurance

Develop and maintain patient care plans as assigned by registered nurse

Take and record patient’s blood pressure, pulse rate, weight, temperature, and respiration rate

Performing phlebotomy, glucometer testing and EKG duties

All day to day front office duties

Houston Healthcare Warner Robins, GA November 2014- October 2016 Critical Care Technician (Emergency Room)

Performing phlebotomy, glucometer testing and EKG duties

Recording temperature, pulse, respiration, weight, height, blood pressure, and pulse oximetry

Assisting with CPR and post-mortem care

Critical Care in Emergency setting

GEICO Macon, GA May 2014- October 2014

Salvage Total Loss Specialist

Assist with all total loss claims, updated any and all open claims, providing policyholders with information to closeout total loss vehicles.

Account and product inquires, Billing inquires, working independently to provide great customer service and resolve customer issues

Issue payments to lien holders and policyholders

Maintained a 6 telephone where I received emergencies due to loss Ricoh USA- Macon, GA October 2013-May 2014

Administration Assistant (Temporary Employee)

Updating Tabs in the Oracle System

Editing and Checking Invoices, Creating Spreadsheets, Updating Invoices, Filing and Data Entry

Provided customer services to nationwide customers addressing concerns, upgrade outdated equipment

Houston Healthcare- Warner Robins, GA August 2009 –November 2013 Patient Care Technician/Medical Assistant

Develop and maintain patient care plans as assigned by registered nurse

Report all patient related activity to the senior management in a timely manner.

Take and record patient’s blood pressure, pulse rate, weight, temperature, and respiration rate

Remove Staples, Stitches

Give IM Injections under Nursing Supervision

The Medical Center of Central Georgia Macon, GA August 2005 –April 2009 Clinical Technician/Medical Receptionist

Administered all calls and faxes coming to the clinic and directed them to the related departments.

Administered the working of the disease team in the clinic such as maintaining patient records, laboratory facilities, certifications and the other necessary tests; prepared all documents for the patients to be sent to outside vendors such as health and family insurance

Ensured medical records were updated and maintained Vision Savers Macon, GA January 2005-July 2005

Medical Assistant

Guided patients through registration, completion of insurance forms; and coverage determination

Responsible for ensuring medical records were updated and maintained

Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction

EDUCATION

Central Georgia Technical College August 2015- Present Associate Degree of Science in Nursing

Georgia Military College August 2011-July 2013

Pre Nursing

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