Customer Service Sales
Resume:
TiffanyHorton
Columbus, Ohio *****
ac8t1o@r.postjobfree.com
Areas of Expertise
15+ years of experience providing administrative,collection,customer, and escalation support. Trained in relationship/partnership-building to achieve outcomes that benefit both the company and the customer. Verbal and Written Skills
Typing 55-60 wpm,Excel,Microsoft, and Outlook.
Employment Experience
03/2014 - Present
Alliance Data
Account Manager – Make outbound & receive incoming calls servicing both pre and post charge off accounts. Trains both new & tenured associates on collections tactics, and system usage.
12/2006 – 08/2011
Verizon Wireless
Senior Collections Representative – Handled both outgoing and incoming calls from debtors advising the debtors of the urgency for payment while creating an agreeable term for payment that will continue to generate revenue for the company, and assist the debtor with maintaining service. Trained new employees on how to handle the various behaviors of debtors, and proper system use.
07/2006-09/2008
Automated Health Systems
Senior Customer Service Representative – Assisted customers receiving federally funded medical benefits with selecting proper healthcare providers to meet the medical needs for their family. Trained new employees on system use and proper customer service etiquette.
11/2003 -07/2004
Franklin County Board of Mental Retardation
Assistant Teacher - Assisted the lead teacher in all class activities such as art projects, field trips, physical education classes, etc. Helped with teaching students who contained a higher learning capacity arithmetic, spelling, writing, and basic elementary learning.
08/96 - 02/02
Nationwide Insurance
Senior Financial Service and Support Representative - Provided financial service support to customers and financial advisors with information on the stock market performance of their company and individual stocks as well as assisted the customers and financial advisors with any loans, withdrawals and death benefits attached to their accounts.
Sales Support Clerk - Processed and helped create sales material and packages for stock and sales brokers, and company administration, while working with the ARC Industries Program Clients on the assembly, packaging, and shipping of all sales material.
Education and Training
College : 07/1997 - 05/1998 Capitol University - Certificate in Marketing and Sales Representations, 06/1996-07/1997 Columbus State Community College - majored in Marketing and received intense training in Microsoft Word/Works, Lotus, Excel.
High School - 08/92 -06/96 Columbus Alternative High School - Received High School Diploma
Completed numerous courses and seminars in customer service, collections & leadership building.
References available upon request
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