Richard L. Hamilton

**** ****** *****

Colorado Springs, CO 80918

720-***-****

ac8qei@r.postjobfree.com

LIAISON, BRAND MANAGER, RELATIONSHIP MANAGER, COMMUNICATIONS MANAGER, CONSULTANT

Multi-Unit – Relationship Creator for Franchise/Corporate Stores and the Community in which we serve. Support the company’s objectives through effectively influencing and building constructive relationships with franchisees and others in the stores while increasing the Community involvement and Awareness; look for win/win solutions for the company, 3rd party, business vendors and franchisees.

Brand Development through Community Partnerships – Coffee with a Cop, Toy for Tots, Civic Engagement Programs, Downtown Advisory Boards, Apprenticeship Programs, & Local Sport Team Sponsorships.

Sales Development and Generation – Through new and innovative process. Training all levels of teams to become the Best Sales Team by supporting the sales up front and ongoing. Exceeding goals given and developing additional values to all sales.

Successful in both startup, expansion and turnaround management roles -- Propelled multiple stores to #1 in national sales and customer satisfaction while simultaneously lowering shrink and staff turnover to all-time lows.

KEY SKILLS

Create Business Partnerships

oGovernment and Corporate

New Market Development

Brand Development through Community Involvement

Multi - Retail Store Operations

P&L Management

Budgeting & Cost Controls

Shrink Reduction/Loss Control

Customer Service Excellence

Teambuilding/Training/Supervision

Merchandising Strategies – Excellence in Retail Initiative

Meet the Project at the Need of Others

EXPERIENCE

7-Eleven – Colorado Springs, CO

Field Consultant, 6-2017 to Present

Multiple Store Consultant with Franchise locations for driving sales results through Retailer Initiatives while maintaining the company's Brand and Operational Excellence.

Driving Standards with YOY growth in Franchise and Corporate Stores

Support the company’s objectives through effectively influencing and building constructive relationships with franchisees

Develop community partnerships driving sales events and ongoing weekly sales programs

Leverage a consultative approach with franchisees to create resourceful solutions to issues and take appropriate action to solve

Develop community programs with the city government, law enforcement, 1st responders, military, schools and the community.

Midas – Leeds West Group– Colorado Springs, CO

Floating Service Manager, 10-2016 to 6-2017

Floating to multiple store locations for:

Develop relationships with customers through successful management of product or service delivery Tracking repairs and their causes, scheduling technicians as well as customer appointments and repair times

Selling to the needs to the customer's request and vehicle needs

Samsung Telecommunications America – Colorado Springs, CO

Market Manager, 4-2013 to 10-2016

Hired to build out 27 store within a store in Best Buys throughout Colorado. Results continue to be in top 5 Markets year over year

Built out 8 stores from ground up to fully staffed and selling in initial 30 days of employment

Opened 19 additional locations throughout Colorado over next 60 days

Launched Store Locations Overnight building fixtures and setting the planogram for the following day Grand Opening

Create Sales Lift for all Samsung Products in Best Buy Locations; 200% with Add On’s

Family Christian Stores – Colorado Springs, CO

Store Manager, 1-2013 to 4-2013

Hired to coach retail team to become a fully functioning sales team. Driving overall sales, member purchases and sponsorships.

Exceeding Metrics in 3 of 5 categories in 2 months up from 0 of 5 for the previous months.

Reducing churn and controlling shrink. Reduced shrink by 25% in second month of operation.

Coaching 5 associates to positive metrics on a weekly basis.

Set and maintaining sales floor foot prints.

Viaero Wireless. – Colorado Springs, CO

Territory Manager, 5-2012 to 9-2012

Hired to manage 5 locations in Southern Colorado and open a new 6th location in Alamosa CO. Responsible for the development of the sales managers and associates to meet their goals monthly though cold calling and event marketing in the community to develop sales partners, business and individuals.

Staffed and opened new location in first month.

Staffed all open positions in the first 2 weeks of employment.

Training of the entire sales for understanding and compliance to new compensation plan

Exceeded all key performance indicators

Radio Shack Retail Services. – Colorado Springs, CO

Kiosk Operations – Target Mobile

District Manager, 4-2011 to 5-2012

Hired to open the new Northern Colorado Target Mobile District. Worked overnights to install Kiosk at 19 locations, scheduled the fixture and pos install teams, recruited and staffed all locations and developed a sales team of sales managers and associates to meet sales goals in revenue and sales attachment; enforce sound merchandising and loss control strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and P&L results.

Opened 19 Locations and staffed all stores in 45 days.

Overall District sales ranked #3 in the Region for April.

#1 District in the Company for Attachment Percentage for April.

#1 Nationally for Attachment for all Handset Sales October 2011

Transferred to Southern Colorado District in November 2011 to develop underperforming District

Developed Southern Colorado District relationship with Host Targets to highest increase in guest scores in November

Radio Shack Retail Services. – Colorado Springs, CO

Kiosk Operations

Store Manager, 4-2008 to 4-2011

Hired to develop a sales team to meet sales goals in revenue and sales attachment; enforce sound merchandising and loss control strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and P&L results.

Key Results:

Propelled a near worst-to-first turnaround of Colorado Springs Kiosk transforming one of the district’s lowest ranked stores (#17 out of 17 in sales with the lowest attachment rate in region) to #4 in sales Revenue, #1 in percent to Goal, #1 in Year over Year Growth and Highest Dollar Revenue of Accessory sales in 2009.

Recruited, Interviewed, and Trained staff in Other Districts and stores in Cheyenne and Casper Wyoming, Flagstaff, Prescott, Chandler and Gilbert Arizona, and Northern District of Minnesota.

Develop Presentations and Training Materials for District Manager Meetings Monthly.

Special Focus and Success in Recruiting, Training and Advancing Associates from my location to be Managers for other Stores.

Set up 6 New Target Stores in Minnesota from Over Night Installs to Recruiting and Staffing the locations for Launch.

EDUCATION

Southern Illinois University – Carbondale, IL

BS - Major in Business/Electronics, 1987 to 1989.

Rend Lake College – Ina, IL

AAS - Major in Business/Electronics, 1985 to 1987.

TECHNOLOGY PROFICIENCIES AND EXPERIENCES

Computers: MS Office (Word, Excel, PowerPoint); POS & Inventory System. Appointed by Lt. Governor Gail Schoettler High School Computer/Business Instructor in the School to Career Program 1995 to 1998.

Volunteer Technology Team for Cameras and Production at Woodman Valley Chapel & Rocky Mountain Calvary

Volunteer for CAPS - Community Advancing Public Safety

Volunteer El Paso Sheriff Department -

AVAILABLE FOR RELOCATION

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