Manager Customer Service

R. Scott Domowicz General Manager

ac8o1g@r.postjobfree.com www.linkedin.com/in/r-scott-domowicz-234198 412-***-**** Cranberry Township, PA 16066

A top-performing General Manager with extensive experience in business management and administration. Highly skilled in establishing short- and long-term objectives, directing cross-functional teams to ensure adherence to policies and procedures based on overarching business goals. Proven ability in identifying inefficiencies and redundancies, innovating process improvements to deliver continuous growth and development. Recognized for effectively developing teams, driving professional development and training to foster a culture of excellence.

Areas of Expertise include:

Operations Management

Team Leadership & Development

Revenue & Profit Growth

Business Development

Communication & Reporting

Process Improvement

Strategic Planning & Analysis

Program/Project Management

Regulatory Compliance

Professional Experience

GREAT LAKES MANAGEMENT CONSULTING Pittsburgh, PA 2002 – Present

Principal/Independent Consultant

Provide consultative services for various clients, communicating with executive teams to outline overarching business goals and underlying issues to deliver optimized workflow and problem solving. Curate effective strategic plans designed to establish periodic, realistic goals to drive growth and improvement.

Key Accomplishment:

Supported cost saving initiatives and increased efficiency and productivity for client organizations.

MEDICAL SERVICE ASSOCIATES Pittsburgh, PA 2018 – Dec 2018

General Manager

Oversee all facets of daily business operations and facilities operations, ensuring continuous compliance with all State and Federal regulations, as well as quality standards of the organization. Direct cross-functional teams, including human resources, production, IT and network support, customer service, business development, building operations and maintenance, and finance. Conduct hiring and management of personnel, including performance feedback and professional development.

Key Accomplishments:

Streamlined internal operations to maximize efficiencies and implement upgrades for ongoing business growth.

Established realistic strategic goals for the business to ensure achievement.

CAREER TRAINING ACADEMY Pittsburgh, PA 2017 - 2018

Campus Executive Director/Director of Education – Pittsburgh Campus

Managed campus-wide operations, fiscal reporting, strategic planning, and compliance with Federal, State, and accreditation regulations, as well as physical facilities management. Administered program budgets to maximize profitability. Led all faculty and staff management, including hiring, performance feedback, and development through training. Outlined training and educational materials in accordance with varying student needs and capabilities, fostering student success.

Key Accomplishment:

Evaluated curricula to ensure consistent quality delivery; fostered student and employee engagement.

Previous positions include Academic Dean for Pittsburgh Technical College, Program Director/Director of Curriculum Development for Erie Institute of Technology, Director of Operations for Housing and Neighborhood Development Service, Information Technology Manager for Catholic Diocese of Pittsburgh, and Special Agent for Office of Inspector General.

Education & Training

MBA in Strategic Planning and Operations UNIVERSITY OF PITTSBURGH Pittsburgh, PA

BSc in Industrial and Organizational Psychology PENN STATE UNIVERSITY State College, PA

State Insurance License, State of Pennsylvania

NASD/SEC Series 7

FEMA Emergency Management Coordinator

FEMA Incident Command

Affiliations

Pediatric Brain Tumor Foundation of Western PA – Board of Directors

Western PA Chapter of the National Hemophilia Foundation - Board of Directors

Greater Pittsburgh Hotel Association - Board of Directors

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