Jeff Conrad

**** **** **** ***********, ** *****

740-***-****

ac8mla@r.postjobfree.com

Profile

IT professional with 30+ years’ experience in technical roles. As a project manager and a business analyst, I worked closely with customers to define and implement projects to customer’s satisfaction. I have experience eliciting requirements, creating developer documentation and stories in both waterfall and agile methodologies.

Experience

July 2017 – December 2018 JPMorgan Chase - Contractor Columbus, OH

IT Business Analyst - Advanced

Led JAD sessions and worked with internal customers to analyze document imaging business requirements and produce epics and stories in Jira for agile development teams.

Acted as single point of contact for customers and stakeholders in matrixed organization.

Ensured development and QA teams understood requirements and created a quality product.

Created BRD, FRD, impact matrixes, swim lane diagrams, and other supporting documentation.

Subject matter expert for large projects spanning the length of the year-long contract.

For smaller projects, acted as project manager and maintained project timelines.

Worked on UAT, black box, regression and functional testing.

Worked with an India based development team managing multiple simultaneous projects. Ensured concise, effective communication during limited onshore/offshore time window.

2011 – 2017 SalePoint Columbus, OH

Manager of Retail Store Systems Development

Re-hired at SalePoint and given additional duties of managing a help desk located in California.

Managed entire retail project SDLC at both end user and enterprise level.

Initiated product modernization project to introduce agile methodologies and move product to the Cloud and mobile devices using C# and .NET.

Scheduled development and QA teams to ensure products were delivered on time and on budget.

Created specification templates and procedures that decreased rework due to specification deficiencies.

Initiated a project to move QA to virtual machines, thereby reducing physical hardware and costs.

Managed project to integrate support for Oracle CRM to internally written POS system.

Introduced build policies and checklists that decreased product build issues 15%.

Reduced help desk headcount 20% by moving the help desk to Columbus and cross training help desk personnel in quality assurance techniques.

Compliance officer for the Payment Card Industry Payment Application Data Security Standard (PCI PA-DSS) for Point of Sale (POS) software. Worked with Qualified Security Assessors to validate PCI PA-DSS compliance.

2010 – 2011 Ultimate Technologies Corporation Dublin, OH

Senior Systems Analyst

Hired by a former manager who needed a trustworthy employee to work remotely.

Worked from home, with minimal oversight, as a Systems Analyst and Project Manager on a Java-based POS product running on Tomcat and various backend databases.

Used phone calls, emails, and customer visits to gather requirements, perform “as-is” and “to be” analysis and write technical specifications for development. Wrote use cases, test plans and user acceptance tests. Created technical troubleshooting documents used by help desk and customers.

Wrote end user documentation based on programmed modifications.

Analyzed and documented existing functionality and suggested improvements.

1998 – 2010 SalePoint Columbus, OH

Point of Sale Software Development Manager

Promoted to Manager of the Columbus office, which consisted of the software development and QA teams and included remote developers in Rhode Island and Michigan.

Managed all aspects of the Columbus office, including staffing, annual reviews and budgeting; reported to a manager in California.

Worked with customers to coordinate continuous deployments of software to thousands of locations nationwide.

Implemented quality review processes that decreased programming issues by 20%.

Researched and implemented an automated QA test system that decreased QA turnaround time.

Initiated a move of the Columbus network and personnel to a size appropriate office space, reducing office expenses 10%.

Created and delivered PowerPoint presentations to customers at yearly user’s conferences.

Used SQL and spreadsheets to benchmark systems, analyze data for issues and optimize performance.

Software Engineer/Lead Software Engineer

Programmed various internally written and third party software using C/C++/Visual C++, 360/370 Assembler, GSA/SA/Visual Basic and PowerBuilder.

Education

Hocking College Nelsonville, OH

Associate, Software development

Skills

MS SQL Server

Sybase SQL Server

MS Windows, MS Office

MS PowerPoint, Visio

MS Outlook

Confluence

MS Project

Retail Point of Sale

Retail payment processing

PCI PA-DSS

PC Hardware

SDLC

Agile

AutoIt

Data mapping

Functional modeling

Process flows, Wireframes

Clarity

Jira

SharePoint

Adobe Connect

Product, project and personnel management

Remote personnel management

Captiva and GIC document imaging software

Contact this candidate