Customer support, customer service representative
Resume:
Sanja Ally
Belgrade, Serbia
ac8ki9@r.postjobfree.com
Summary
Faculty of Orthodox Theology
Education
University of Belgrade
Master's Degree
Belgrade
Graduated December 2007
Employment History
● Freelancer, 2017-present, customer support agent, private company Winwin, Belgrade, Serbia, june 2018- december 2018
Providing customer support via email, chat and phone, resolving issues with orders, deliveries, payments and troubleshooting.
Working on short term freelance projects, emailing, data entry, internet search and scraping, creating social media pages and managing them, communicating with clients.
●
Apparel Group
Store manager
Dubai, Dubai
December 2014 – December 2016
Developing store strategies to raise customers’ pool, expand store traffic and optimize
profitability
Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
Ensuring high levels of customers satisfaction through excellent service.
●
Primary school STEVAN SREMAC and JOVAN RISTIC
Religion teacher
Belgrade
September 2005 – September 2013
1) Evaluate and grade students' class work, assignments, and papers. 2) Initiate, facilitate, and moderate classroom discussions. 3) Prepare and deliver lectures to undergraduate and/or graduate students on topics such as ethics,
logic, and contemporary religious thought.
4) Prepare course materials such as syllabi, homework assignments, and handouts. 5) Compile, administer, and grade examinations, or assign this work to others. 6) Keep abreast of developments in their field by reading current literature, talking with colleagues,
and participating in professional conferences.
7) Maintain student attendance records, grades, and other required records. 8) Plan, evaluate, and revise curricula, course content, and course materials and methods of
instruction.
9) Maintain regularly scheduled office hours in order to advise and assist students. 10) Select and obtain materials and supplies such as textbooks. Professional Skills
Front end developer : Beginner
Customer support, attention to details, team player, strong communication skills, precision, accuracy.
Languages
English : Fluent
Serbian : Native
Russian : Beginner
Croatian : Proficient
Drivers licence
Yes
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