Business Analyst

To the hiring manager,

Thank you for taking the time to review my resume. My name is Melanie and I have recently completed a 35 hour business analysis development course, my IIBA ECBA certification, and the beginner and advanced google analytics courses, with plans to continue my studies and gain my PMI-PBA, CSM, and PMP certifications in the future. I am very interested in an opportunity within your organization to gain the experience and knowledge needed to expand my career. I believe with the knowledge I have already procured and my dedication to furthering my skills, I would be a great fit for your company.

I realize you are looking for a candidate with strong written and oral skills, as well as experience with gathering requirements, analyzing data, and communicating between the client and development team. In my past experiences as an operations manager, I have been responsible for discovering needs, creating a plan, determining any potential risks, and implanting said plan. As stated above, I have recently completed training for a business analyst position, and in that program I authored various documents during a case study that would be used in real-life scenarios. You will find examples of these documents at the end of my resume if you would like to look through them to see what I am capable of creating.

With a combination of my real world experience, my knowledge of many business analyst methodologies, and my drive to grow and learn, I am confident that I can produce the needed deliverables and be a strong business analyst for your project. I appreciate your time, and I look forward to hearing from you soon!

Best,

Melanie Mogen

Knowledgeable in various Software Development Life Cycle Methodologies such as Waterfall, Agile (Scrum), Rational Unified Process (RUP), Spiral, Pair Programming, Behavioral Driven Development (BDD) as well as various Organizational Methodologies (hybrid).

Authored various Requirement Documents such as System Requirement Document, System Requirement Specification, Functional Requirement Document, Use Case, User Story, Requirement Traceability Matrix, Test Cases, Test Plans, and Business Rules document.

Created various UML diagrams such as Use case diagrams, State diagram, Activity diagram, Sequence Diagram etc.

Gathered Requirements using various Requirement Gathering techniques such as One on One Interviews, Group discussions, Brainstorming, Joint Application Requirement Sessions (JAR), Join Application Development Sessions (JAD), White Boarding etc.

Authored Functional Requirements, Non-functional Requirements, Business Rules, Graphical User Interface Requirements (GUI), Information Requirements, Report Requirements, Data Rules, Transformation Rules, Test Cases & Test Plans.

Employment History:

COMPANY

ROLE

START

END

Spinta Digital

Digital Marketing Specialist

February 2018

Present

Hand & Stone Massage and Facial Spa

Operations Manager

April 2016

July 2017

Massage Envy

Clinic Administrator

January 2012

April 2016

Bath & Body Works

Co-Manager

March 2008

November 2011

SPINTA DIGITAL

DIGITAL MARKETING SPECIALIST FEBRUARY 2018- CURRENT

Connected with clients across the country to establish their current marketing needs and fit them with a program suited to their specific industry. Maintained relationships with clients, offering support for their marketing campaigns.

HAND AND STONE MASSAGE AND FACIAL SPA

OPERATIONS MANAGER APRIL 2016- JULY 2017

Lead multiple training courses for LMTs, LEs, and sales associates. Continued to troubleshoot operations concerns within the spa and set structured plans and timelines to remedy these problems. Maintained a staff of 20+ employees, setting goals, and managed day to day operations.

MASSAGE ENVY SPA

CLINIC ADMINISTRATOR JANUARY 2012 - APRIL 2016

Lead a team of 45+ employees to #1 in sales in the WV, KY, OH region. Consistently hit or surpassed sales goals with year over year growth. Supervised day to day operations, set personal goals for employees, and managed any internal problems.

BATH & BODY WORKS

CO-MANAGER MARCH 2008 – NOVEMBER 2011

Lead a team of 25+ employees. Specialized in retail merchandising, lead multiple floor sets, set daily and weekly team goals, and supervised day to day operations.

EDUCATION AND MEMBERSHIPS

Member of IIBA

IIBE ECBA certified

Completed 35-hour Business Analysis course through www.intellisolution.net

Google Analytics Certified

CASE STUDIES

Please click the Google Drive link below to view prepared SRS, user stories, use cases, GUI screens, and Data Dictionary.

https://drive.google.com/open?id=1FW5xf60UjakyD1xz8w0OvavAPBNLOB5s

REFERENCES

Curt Brown: Co-worker, 8 years 614-***-**** Gina Aiello-Schuh: Co-worker; 3 years 614-***-****

Anoj Bahuleyan: IT Mentor, 2 years 901-***-****

Melanie Mogen Business Analyst

ac8h42@r.postjobfree.com https://www.linkedin.com/in/melanie-mogen-b789a6104/ 330-***-****

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