Stuart Meiron

636-***-**** *** W. Stratford Drive

ac8g10@r.postjobfree.com Peoria, IL 61614

Summary of Qualifications

Leader in IT Service Management with extensive experience in Vendor and IT sourcing, budgets, IT procurement, personnel management, problem diagnosis and systems operations. Adept at building relationships and finding solutions to business problems, using exemplary communications skills.

Core Competencies

Datacenter Management Technical Services Management Personnel Management

IT Service Management Incident Management Problem Management

Change Management Service Level Management Budget Management

Negotiations Vendor & Contract Management Lease Management

Project Management Application Management IT Procurement

Professional Experience

HGS USA, LLC, Peoria, Illinois May 2010-Dec 2017

Director, Information Technology

Directed delivery of services including Help Desk, Web Hosting, Servers, Backup & Restore, Storage, Monitoring, Application Development and Support, Database and Reporting, Firewall, Network, and Telecommunications for the US business with a total of 32 employees and an annual operating budget of $5.8M and capital budget of $1-3M.

Successful migration of servers to virtualization to improve availability and reduce IT cost.

Planned migration of datacenter, with phase one completed. Migrations will reduce long term costs, provide space back to the business and eliminate risk to the business.

Deployed 2-factor authentication for all external users to support PCI compliance.

Successful user migration to Windows 2012 Active Directory to eliminate legacy windows environment.

Deployed new enterprise disk to disk backup solution, removing risk due to obsolete backup solution.

Developed budgets for capital projects and operating expenses; consistently under budget.

Achieved 70% reduction of incidents through IT Service Management implementations; change management, Incident management, problem management, and monitoring.

Developed new IT RFP process to improve accuracy of cost proposals and quicker turnaround time to support Sales Teams.

Coordinated with Security Compliance Department to ensure IT organization delivered on secure standards and delivered successful audits results.

Implemented external monitoring by using AWS cloud services.

Eliminated 2 cloud service providers after acquisition by bringing Microsoft Dynamics in-house for retooling and lower cost of CRM environment. Priced Dynamics with Azure for new rollout.

Implemented changes to AT&T Lifeline application over a 2 year period using agile methodology and SCRUM to meet new Federal requirements and the FCC/AT&T consent decree timeline.

Hewlett Packard, St. Louis, Missouri Nov 2001–Mar 2009

Electronic Data Systems was acquired by Hewlett Packard in Aug 2008

Express Scripts Account: Service Delivery Executive II (2007-2009)

Directed overall delivery of $37M in services for Web Hosting, Windows, Unix, Backup & Restore, Storage, Tools, Monitoring, Firewall, Network, and Mainframe with extended team of 130 personnel. Managed 42 employees including analysts, project managers, system administrators, network engineers, and other technology personnel with annual budget of $4.5M.

Achieved highest client scorecard rating for EDS with increase of 10% in execution scoring over 2 quarters by re-alignment of resources to match business needs and strict adherence to change management practices.

Delivered yearly transformational projects on time to meet client corporate scorecards. Projects enabled client to move to new platforms with reduced cost, more flexibility, and redundancy to position business to climb to #2 in the market.

Delivered services to negotiated levels that included system availability, time to respond to outage, time to contact hardware vendor during outage, and mainframe transaction response time.

Solutia Account: Service Delivery Executive I (2004-2007)

Directed overall delivery of $7M in services for Web Hosting, Windows, Unix, Backup & Restore, Storage, Tools, Monitoring, Help Desk, SAP Hosting, Messaging, Firewall, Network, and Desktop Support with extended team of 45 personnel. Managed 14 employees including system administrators, PC support technicians, network engineers, and other technology personnel with a budget of $4M.

Migrated client Wide Area Network from point-to-point circuits to Multiprotocol Label Switching “MPLS” based network reducing cost and improving service.

Assisted client to right-size SAP environment reducing costs.

Negotiated new agreements and add-on business, increased revenue and provided new capabilities to client while reducing cost.

Solutia Account: Infrastructure Technology Specialist Senior (2001-2004)

Coordinated activities of multiple support organizations, third party vendors, and local account personnel. Managed Desktop Services, Server Operations, Web Hosting, and Help Desk through team of 8 employees including system administrators and desktop support personnel.

Consolidated client Exchange mail systems from decentralized architecture of 18 site server to a single centralized location reducing overall cost.

Solutia Inc., St. Louis, Missouri Oct 1986–Oct 2001

Solutia was spun off from Monsanto Company in Sept 1997

Information Technology Manager (2001)

Managed Local Area Network, Data Center, Phone System, and Voicemail for Solutia’s Corporate Office and Corporate Technical Center. Managed server operations internally and through supplier, EDS.

Managed file server consolidation project across Solution to reduce cost.

Standardized on directory and file naming conventions, and moved management of security for file shares out of IT to owning departments.

IT Strategic Sourcing Manager (1998-2000)

Provided enterprise-wide direction and leadership in information technology contracts and procurement. Position included setting strategic direction for information technology procurement, negotiating new agreements, and managing the portfolio of information technology and engineering software and hardware contracts.

Consolidated management of leases to improve timely return of equipment and reduce the cost of equipment past end of lease by at least 50%.

Managed contractual split of approximately 200 contracts from Monsanto into Solutia contracts enabling legal use of specific software and hardware beyond provisions of Monsanto contracts.

Education

University of Illinois, Springfield, IL Bachelor in Computer Science

Washington University, St. Louis, MO Center for Technical Studies, IT Management Classes

ITIL Foundation Version 3 – Certified by HP 9/30/2009

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