Customer Service Representative

EDUCATION

University of Windsor, Windsor, ON

Bachelor of Arts in Social Science

Graduated June, 1992

Ontario Business College, Windsor, ON

Word Processing Specialist Certificate

Received June, 1984

AWARDS AND HONOURS

TD Canada Trust- Champions Achievement

-Excelled in sales revenue goals and referrals

-Ranked top customer service representative at TD Canada Trust, Kingsville

-Attended a Champions Reward Conference in Grand Cayman, Cayman Islands

EMPLOYMENT HISTORY

TD Canada Trust, Customer Service Representative

Kingsville, ON 2008-2018

Leamington, ON 2005-2006

-Greeting customers and providing excellent customer service

-Process transactions in an efficient and friendly manner

-Ensure adherence to corporate procedures and internal controls

-Balance terminals at end of the day

-Ordering and shipping of cash

-General administrative duties

Dr. Shelley Lalani, DDS, Receptionist and Scheduling Coordinator

Leamington, ON 2006-2007

-Provided reception and administrative duties

-Scheduled appointments and referred patients to specialists

-Processed daily bank deposit

Dr. W. Keven Hockley, DDS, Receptionist

Windsor, ON 2002

-Provided reception and administrative duties

-Scheduled appointments and referred patients to specialists

-Processed accounts receivable

Canada Trust, Customer Service Administrator

Windsor, ON 1992-2001

-Ensured adherence to corporate procedures and internal controls

-Open and closed the branch

-Verified and reconciled all terminals, ABM machines and cash to appropriate general ledger accounts

-Generated reports for management

Cox, Hyatt & Company, Receptionist and Secretary

Windsor, ON 1988-1990

-Provided reception duties, greeted clients in person and over the phone

-Provided administrative support to partners and staff

-Typed financial statements and correspondence, Dictaphone transcription, scheduled appointments, filing, invoicing, etc.

Ernst & Young, Secretary

Windsor, ON 1985-1988

-Provided administrative support to a partner and managing staff

-Typed correspondence, Dictaphone transcription, scheduled appointments, filing, invoicing, etc.

RELEVANT ADMINISTRATIVE SKILLS

-Health and safety training

-Maintain yearly compliance courses

-Experience working with public over the phone and in person

-Photocopying and faxing documents

-Ordering supplies through various companies

-Shipping and receiving via Canada Post, Fed Ex, Purolator, etc.

VOLUNTEER

-TD Friends of the Environment Tree Day volunteer

-Continually assist with fundraisers for TD Canada Trust

-Assisted in local school activities

-Assisted in church breakfast program

-Volunteer parent for functions for Ardan Academy of Irish Dance

-Extremely involved in community and eager to assist

*References available upon request.

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