IT Support and Asset Management

Bryan Hackenberger

ac8f68@r.postjobfree.com **** Deansway Dr, Pataskala, OH 43062 614-***-****

OBJECTIVE

Experienced Asset Management and IT Professional Seeking Next Career Step EDUCATION

Arizona State University, Tempe, AZ

B.S. Information Technology, Expected Graduation: 2020 The Ohio State University, Columbus, OH

Worked Toward B.S. Electrical and Computer Engineering, Transferred: Oct 2015 Columbus State Community College, Columbus, OH

Associate of Science, Graduated: Dec, 2011; Final GPA (4.00 scale): 3.047 Computertraining.com, Columbus, OH

Microsoft Certified Professional: Graduated Aug, 2006; Final GPA (4.0 scale): 4.0 WORK EXPERIENCE

Arlington Computer Products

Asset Coordinator and Sub Team Lead (Nov, 2017 – Present)

- Asset Management for all Desktop, Remote, and Wireless BT assets for Discover, New Albany, including ordering, receiving, tagging, location assignment, tracking, recovery and salvage

- Processing tasks, tickets, and requests from Archibus and ServiceNow, and Ariba systems

- Imaging Workstations, Laptops, and Thin Client computers

- Inventory management of both assets and consumables

- Creating and maintaining multiple tracking spreadsheets

- Receiving new assets, creating asset records in ServiceNow

- Receiving and routing packages

- Working independently with very little supervision

- Organizing and maintaining a Business Technology stock room

- Preparing and Salvaging assets through an outside Salvage vendor

- Working with other teams such as Windows Engineering and Corporate Purchasing to troubleshoot and improve systems

- Filling in for Team Lead whenever necessary

- Logistics and asset transfers

- Creating and maintaining training and reference materials for ACP New Albany team Arlington Computer Products

Desktop Support Technician and Sub Team Lead (Aug, 2016 – Nov. 2017)

- Troubleshot Desktop, Remote, and Offshore user hardware issues through ServiceNow ticketing and task system

- Obtained HP Warranty Tech Certification to process and provide HP Warranty service

- Troubleshot Windows 7 and Windows 10 operating system issues

- Installed and Troubleshot internal and external Discover software such as Verint, Cisco AnyConnect, Orion, and ICE

- Installed and Troubleshot Discover security software such as Genetec, C-Cure and Easy Lobby

- Installed and Troubleshot Cisco phones and conference equipment

- AV installation, setup and troubleshooting

- Workstation and laptop imaging

- Network troubleshooting, internal and external

- Following escalation protocol for issues beyond EUS capability

- Join and contribute to RRT calls with the Command Center and other requested groups

- Process Journaled equipment following Discover procedures, teach other techs these processes

- Train new employees

- Filling in for Team Lead whenever necessary

Thirty-One Gifts, Columbus, OH

Technical Support Representative (Oct, 2014 – Aug, 2016)

- Troubleshot technical issues with company websites, software and hardware for consultants via inbound and outbound calls and emails

- Troubleshot escalated technical issues from Consultant Support Representatives

- Managed sensitive data for consultants and customers

- Worked cases from Salesforce queues

- Troubleshot outgoing and incoming email issues, both for customers and consultants, and internally in Salesforce Marketing Cloud

- Troubleshot Android and iOS versions of proprietary mobile app, both live and Breakfix versions

- Liaison between Customer Service and IT department, worked directly with both departments and Management

- Maintaining reporting in Excel spreadsheets

Max and Erma’s, Reynoldsburg, OH

Server (Sept, 2009 - Aug, 2012)

- Customer service in fast paced environment

- Payment and cash handling

- Internal POS system

PCPI, Columbus, OH

Owner/Member/Computer Repair Technician (Feb, 2008 - Jan, 2010)

- Troubleshot network and PC hardware and software issues for residential and business customers

- Building PCs and Networks

- Recommended equipment to meet customer needs

- Established a small business with 1 partner, from the ground up, using resources such as SBA Geek Squad, Reynoldsburg, OH

Computer Repair Technician (June, 2006 – Nov, 2006)

- Diagnosed and troubleshot customers' computer and tech issues

- Simultaneously fixed multiple PC and laptop computers

- Face to face, phone and email customer service and sales, involving customers' personal tech issues Beds N Stuff, Reynoldsburg, OH

Sub Manager (2001 – 2008)

- Commission sales of high ticket bedroom furniture

- Overseeing and training employees on store procedures and commission sales on the “Stuff” side of the store

- Face to face, phone, and email customer service and sales

- Weekly inventory tracking and ordering

QUALIFICATIONS

Computer and Technical:

- Ariba; ServiceNow; Salesforce; Windows XP, Windows 7, Windows 8, Windows 10; Windows Server; ISA Server; MS Office; Linux/UNIX; SQL; Microsoft Access; Virtual Machines; VMWare; Citrix; Cisco Any Connect; WebEx; Remote Access; TCP/IP; LAN/WAN; Active Directory; DNS, DHCP, ADMT; User Restrictions, Policies, and Security; Installation and Configuration; Troubleshooting Hardware & Software; Design and Implementation; Network Protocols; Switches, Hubs, and Routers; RAM, Hard Drives, Fault Tolerance

- Basic knowledge of Java, Javascript, HTML, Verilog, MATLAB, C++, PERL, Python, and Solid Works Coursework Includes:

- Engineering: Software Design; Ethics; Java; Javascript; HTML; Verilog; MATLAB; C++; Linux/UNIX scripting with PERL and Python; Windows Batch files; SQL; Microsoft Access; Business Management, Business Writing HONORS AND ACTIVITIES

- Overachieved at last 2 ACP yearly reviews, rewarded with substantial raises and extra vacation time

- Achieved Dean’s List several quarters and semesters at multiple universities

- Personal interest in designing and building PC computers and networks

- Eagle Scout

- Former Ebay Power Seller

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