Facilities Management

MICHAEL A. MUCHE

**** ******* ****** ** *********, California 91214

818-***-**** ac8dwf@r.postjobfree.com

FACILITIES MANAGEMENT: Operations & Facilities

Seasoned business, operations, and facilities manager with over 20 years of experience providing exceptional leadership and direction throughout all areas of business operations. Excellent portfolio of skills encompassing project management, service delivery, operational growth, human resources / benefits administration, and personnel management. Strong strategic planning ability with a talent for driving operational enhancements, resulting in greater productivity and efficiency while streamlining workflows and communication throughout the business. Proven history of recruiting star-quality teams. Demonstrated track record of elevating staff competencies and improving performance across KPIs through comprehensive training, mentorship, and strategic leadership.

Business Management Team Building & Leadership Project Management Service Delivery Budgeting

Resource Allocation Operations Management Human Resources Administration Benefits Negotiation

Employee Relations Strategic Planning Quality Control Process Improvements Operational Enhancements

Problem Solving Staff Training & Development Communication Cost Control Performance Management

PROFESSIONAL EXPERIENCE

Career Note: Performed extensive online research and development of technical skills from 2013 to present.

SODEXO, LLC, Los Angeles, California 2003-2012

Leading 3rd-party management contractor specializing in food services, environmental services, grounds, and facility services. Staffs 300,000 personnel worldwide.

General Manager, Building Services, Keiro Nursing Home

Led plant operations, maintenance, and housekeeping for the nursing home, ensuring delivery of quality building services and functions. Supervised a total of 30 personnel throughout plant operations and housekeeping. Recruited, mentored, and guided personnel, handling all aspects of human resources and employee relations. Managed Life Safety and Utility Management programs. Addressed and executed work proposals for equipment testing and repair. Conducted weekly facility rounds. Tracked deficiencies and work requests via computerized maintenance management system (CMMS). Provided staff training on proactive maintenance and rounds. Orchestrated audits to monitor work performance. Handled payroll and overtime approvals. Established and administered the annual operating budget. Approved departmental invoices.

Director, Facilities Support Services, Glendale Adventist Medical Center

Coordinated a management team consisting of the Environmental Services Director, the Plant Operations Director, Human Resources Manager, and Security Manager, with indirect leadership over 155 cross-functional personnel throughout all areas of the facility. Managed a $14 million operating budget. Enforced compliance with key policies and procedures in major areas, including conducting periodical compliance reviews. Approved HR changes, proposals, and invoices. Prepared monthly committee reports on safety and compliance.

Selected Achievements:

Replaced sporadic processes for emergency generator testing with new systems that ensured regularly scheduled testing, resulting in 100% utility compliance.

Turned around a below-standard monthly percentage completion on preventative maintenance through more effective staff assignments, deadlines, and daily reporting on outstanding maintenance tasks.

Elevated the preventative maintenance completion rate to at least 95% or higher per month as a result of the new processes.

Enhanced safety throughout all areas by addressing gaps in required fire drill performance via a master schedule, with documentation of drill compliance and incidents.

Cut 11-15% in natural gas costs and simplified budget forecasting by partnering with a third-party administrator to purchase gas at reduced pricing.

Eliminated a high volume of complaints regarding request time and poor status updates through CMMS hardware and software upgrades, introducing mandatory use of the software to automate demand work requests.

MICHAEL A. MUCHE Page 2 ac8dwf@r.postjobfree.com

SODEXO, LLC, continued:

Reduced open work requests from over 100 open requests backlogged up to 6 months to only those requests opened in the last 72 hours.

Introduced handheld devices for real-time status updates on work requests, with automatic email generation to the requestor.

Improved tracking of maintenance and safety issues in all departments through monthly rounds that were then documented and assigned via the new CMMS, resulting in dramatic reductions to the deficiency list.

Simplified the construction request process to ensure a higher chance of approvals and streamlined project tracking and scheduling.

Ensured achievement of budget goals within 1% of the $14 million budget through tight cost control and careful budget tracking.

Key lead on completion of 3 Joint Commission surveys and 7 Department of Public Health surveys.

Spearheaded the 6-month facility rekey project for a 1.2 million square foot facility.

MEMORIAL HOSPITAL OF GARDENA, Gardena, California 2002-2003

Part of a privately owned company operating multiple Texas facilities. Staffs 800 personnel.

Facilities Director

Coordinated maintenance and security operations for a facility supporting 800 personnel, with authority over a team of 20 qualified professionals. Supervised daily operations, work requests, and performance tracking. Hired and managed personnel. Oversaw Environment of Care Committee operations, spanning compliance standards for safety, life safety, medical equipment, hazardous materials, disaster preparedness, security, and utilities.

Selected Achievements:

Ensured 100% accuracy on monthly variance reports.

MISSION AND COMMUNITY HOSPITALS, Huntington Park, California 2000-2002

Hospitals under the Tenet healthcare system.

Facilities Director

Provided comprehensive leadership for facility / plant operations, security, and biomedical / clinical engineering, leading a team of approximately 20 personnel in all areas of maintenance, operations, and compliance. Administered and allocated a $5 million operating budget. Coordinated maintenance, work requests, and capital projects. Handled staff recruitment, training, and termination.

Selected Achievements:

Key member of numerous steering and leadership committees, including the Environment of Care safety committee, the Emergency Preparedness committee, and the Standards & Measurements Committee.

Ensured payroll expenses remained at or below budget expectations.

Coordinated installation of a new cooling tower for the Emergency department.

Additional roles include Facilities Manager / Benefits & HRIS Coordinator for Huntington Memorial Hospital, driving plant operations, environmental services, ground and boiler operations, and employee relations / management for 6 supervisors and 120 direct reports. Managed a $9 million operating budget. Oversaw end-to-end selection and implementation of a HRIS system. Introduced a 1-page screen that functioned as a cross-departmental interface for entering work requests via a mainframe. Recovered $50,000 in overcharges for electricity services. Supervised successful completion of 3 Joint Commission surveys. Introduced a monthly reporting spreadsheet for benefits management and changes, reducing time for manual calculations from days to hours. Ensured resolution of employee issues.

FORMAL EDUCATION

Bachelor of Science, Business Administration

Business Information Systems Certification

California State University - Los Angeles, California

Information on various seminars on compliance, human resources, team building, payroll,

management, and other topics available on request.

Contact this candidate