Manager Engineer
Resume:
RESUME
Ms Doreen LOFA
Email: ac8d4f@r.postjobfree.com
Phone: +675-****-****/ 7319 7115
Postal Address: P.O.BOX 722 Down Town Port Moresby Personal Details
Date of Birth: 28
th
July 1985 Place of Birth: Abau – PNG
Nationality: Papua New Guinean Marital Status: Single Religion: Christian Denomination: U/Church
EDUCATION BACKGROUND
Institute Certificate Location Year
University Of Goroka Degree Tourism & Hospitality
Management
Goroka PNG 2012-2015
PNG Education
Institute
Diploma in Teaching Port Moresby PNG 2008-2009
Kwikila Secondary
School
High school Certificate Central Province PNG 2006-2007 Awards
1. 2018 Certificate of Excellence for APEC Leaders’ Summit - Grand Papua Hotel 2. 2018 Quarter Manager of the year – Grand Papua Hotel 3. Trip Advisor Positive Review Award – Grand Papua Hotel 4. 2017 Quarter Manager of the year – Grand Papua Hotel RESUME
2
EXPERIENCE
Executive Housekeeper
FUNCITON AREAS KEY RESPONSIBILITIES
1. Administrations Coordinate and organize the day to day operations of the department including planning rosters and controlling wages and productivity
Ensure all checks, inspection and delegated duties are performed to a high standard
Monitor and maintain all product and performance standards and ensure action is taken when standards are not met
Manage and control all guest complaints
Oversee the operations including regular training details
Check and analyze all incoming reports to formalize action plan 2. Operations
Prepare departmental plans for specific events (seminar, conference, government guest, etc.)
Manage, review and develop departmental standards and policies to maintain the high standards required by our guests
Maintain the loyalty and discipline of all employees
Establish good cooperation within senior staff and with other hotel employees
3. Financial All Departmental costs are in line with budget for guest supplies, chemicals, laundry and wages.
4. Business Development/Innovation Coordinate with the all VIP’s and other selected business client for guest feedback for improvement and reward employee performance.
5. Communication / building relations Regularly communicates with staff through daily, weekly and monthly meetings to maintain consistent performance of the housekeeping and laundry departments.
Establish good communication and good will with suppliers 6. Leadership / People development Perform leadership training for all employees
Assists in planning/recruitment for future staffing needs within company guidelines
Ensures training needs analysis of all staff is carried out and training programmes are designed to meet the needs
Maintains staff training records
Provides input for probation and formal performance appraisal discussions in line with company guidelines
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
Approves leave after considering hotel occupancies RESUME
3
C Res HK Manager– 2016 May to Present 2017 May
Duties
Preparing daily workloads for staff & co-ordinating the daily allocation of work.
Motivating the team to achieve high standards and KPI targets.
Handling new client enquiries and acting as the face of the business.
Dealing with and resolving problems and issues which arise.
Working with the sales and marketing team to drive sales forward.
Mentoring and training up junior and new staff.
Monitoring & reporting on standards & performance targets.
Arranging & chairing weekly team meetings, focussing on targets & achievements. Implementing new initiatives. Involved in the recruitment of new staff.
Praise team members and creates a positive working environment.
Ensuring all administrative
Providing prompt and accurate information on individual performance.
Reviewing and sourcing the locations where the event is to be held.
Arrange security and advice on health and safety issues.
Preparing and managing budgets for the event.
Ensuring adequate staff are available for the event.
Creating a table sales database for all events.
Identifying opportunities to up sell.
Taking provisional bookings & obtaining written confirmation.
Assisting with direct marketing initiatives and promotional activities.
Conducting a follow up analysis of events.
Maintaining an inventory of facility & equipment used.
Building good client and sponsor relationships.
KEY SKILLS AND COMPETENCIES
Proven ability to manage through others, Strong decision making and problem solving skills. Able to motivate and lead others in a team environment. Excellent communication skills, both written and verbal. An ability to build rapport and trust quickly with work colleagues. Able to prioritise tasks and workloads in order of importance. Track record of delivering results with deadlines. Present Planning & organising all practical aspects of events i.e. catering, audio visual, room set up, car parking, security & cleaning. Managing key supporter relationships with significant individuals & also identifying opportunities to up sell.
RESUME
4
2013-2015 - Part time Reservations - Loloata Island Duties
Monitor and evaluate all housekeeping/laundry department daily activities
Establish and review departmental standards, guidelines and objectives.
Oversee administrative processes such as departmental staffing, training and budgeting to ensure proper planning and organization.
Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service and guest satisfaction at all points of contact.
Drive effective communication across the housekeeping and laundry departments to ensure consistency, cohesiveness and clear understanding of objectives and priorities.
Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
Intervene, assist and document instances of guest or employee incidents.
Approve and process vendor invoices and perform other accounting-related functions as necessary.
Maintain the integrity of the hotel’s compliance with the company’s safety and security programs, particular safety chemical training.
Ensure adherence to all company and brand policies, practices, procedures and guidelines.
Maintain and communicate an up-to-date body of knowledge regarding proper use of and maintenance of laundry equipment, chemical usage and care of linens.
Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
Work with Chief Engineer in executing projects related to floor care, deep cleaning and routine maintenance of public spaces, guest rooms, back of house areas, pool and grounds.
Maintain on-going communication with hotel department heads regarding the specific and overall condition of rooms and public spaces.
Support effective Energy Management programs as directed.
Anticipate and follow through on guests’ service needs.
Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.
Perform other duties as needed and as directed by General Manager, Assistant General Manager, Chief Engineer, Director of Housekeeping and other leadership team members. RESUME
5
Project Team Leader UOG: August – September 201
Duties
Duties:
Researching travel options & presenting the best deals in terms of requirements.
Ensure all bookings & reservations are processed accurately.
Responding to all phone enquiries promptly, courteously and in a friendly manner.
Filing, photocopying and general administrative duties.
Building strong relationships with clients.
Up selling relevant add-ons, like, insurance, excursions, currency etc.
Monitoring bookings throughout the working day.
Negotiating corporate and best rates with hotels.
Ensuring travel brochures & promotional literature are displayed prominently.
Complying with all relevant laws and travel business legislation.
Handling high numbers of incoming calls from direct customers and travel trade. KEY SKILLS AND COMPETENCIES
Strong travel coordination skills. Experience of marketing local and worldwide travel destinations. Able to develop relationships with suppliers to obtain cost effective prices. Providing an efficient, courteous, and responsive travel booking service to holidaymakers. Creating tailor-made luxury holidays to suit clients and ensuring that all administrative terms and conditions of contracts are adhered.
RESUME
6
2011-2012 – Grand Papua Hotel Supervisor to Housekeeping Department Duties
To supervise and to establish regular work schedules for the Laundry Attendants.
To ensure that the correct cleaning materials and correct methods are used as indicated in the instruction booklets and to ensure that the Laundry equipment is kept in good working order.
To ensure that all Guests linen, towels, personal clothing and uniforms as well as all table cloths and napkins are cleaned and well maintained.
To ensure that all cleaning equipment is properly and securely stored away when not on duty and to keep assigned area clean and tidy at all times.
To keep the wash and dry cleaning chemical lockers organized, clean and tidy at all times and in accordance to safety rules and regulations.
To ensure that the Main Laundry and equipment is cleaned thoroughly on a daily basis and to schedule wash downs during regular intervals.
To initiate and make necessary purchase orders for laundry and dry cleaning chemicals and supplies that needs to be ordered. Make sure that reserve chemicals are adequate in anticipation of delayed delivery.
To keep record of maintenance of all equipment and maintain a record of disposal of chemical.
To supervise and log the cleaning of lint filters and the general cleaning of the laundry. Responsible for the washing formulas; ensures all linens/towels/uniforms are clean and items with stains are treated according to policies and are removed from circulation until clean, recycled or discarded.
Monthly/Quarterly physical inventory of various hotel linens, towels to assess the quantity lost, torn or stained.
Weekly record of chemical consumption. All equipment is to be kept clean and dusted on a RESUME
7
2010-2011- Lamana Hotel: Laundry Supervisor
Duties
To supervise and to establish regular work schedules for the Laundry Attendants.
To ensure that the correct cleaning materials and correct methods are used as indicated in the instruction booklets and to ensure that the Laundry equipment is kept in good working order.
To ensure that all cleaning equipment is properly and securely stored away when not on duty and to keep assigned area clean and tidy at all times.
To keep the wash and dry cleaning chemical lockers organized, clean and tidy at all times and in accordance to safety rules and regulations.
To ensure that the Main Laundry and equipment is cleaned thoroughly on a daily basis and to schedule wash downs during regular intervals.
To report work orders when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.
Responsible for the planning, organizing, directing, and controlling of activities and procedures regarding all guest, crew and hotel laundry.
Enhance crew’s skills by designating them to different job assignments of dry cleaning and laundry operations.
To keep record of production reports, evaluation reports and daily attendance reports. Make every effort to ensure all linens and towels are returned to the locations in good condition; properly pressed, clean, free of stains and holes.
To initiate and make necessary purchase orders for laundry and dry cleaning chemicals and supplies that needs to be ordered. Make sure that reserve chemicals are adequate in anticipation of delayed delivery.
To keep record of maintenance of all equipment and maintain a record of disposal of chemical.
To supervise and log the cleaning of lint filters and the general cleaning of the laundry. Responsible for the washing formulas; ensures all linens/towels/uniforms are clean and items with stains are treated according to policies and are removed from circulation until clean, recycled or discarded.
Monthly/Quarterly physical inventory of various hotel linens, towels to assess the quantity lost, torn or stained.
RESUME
8
Referees
Sally Laka Alu
Human Resource Manager
Mary Street, Port Moresby
PO Box 2093 Port Moresby
National Capital District Papua New Guinea
P: +675-***-****/ +675-****-****
E: ac8d4f@r.postjobfree.com
Mr Kevin Wells
General Manger
Airways Residences Ltd Jacksons Parade 7 Mile
P.O. Box 1942 Boroko NCD, Papua New Guinea
Telephone: +675-***-**** +675-****-**** Fax: +675-***-**** Mobile: +675-****-****
Email: ac8d4f@r.postjobfree.com
Mr KANNAN
University of Goroka
TVET Division
H.O.D T&H Management
Phone: +675-***-**-***/728 47 550
Email: ac8d4f@r.postjobfree.com
Mr Dik KNIGHT
Loloata Island Resort
Managing Director
Email: ac8d4f@r.postjobfree.com
Phone: +675-***-**-***
Contact this candidate