Customer Service Assistant

To Whom It May Concern:

I have learned about the position that I may be qualify for within your organization in sharing my knowledge and experience as with you.

I have more than twenty-seven (27) years of experience working for the Department of Veterans Affairs, several law firms, educational institutions, medical facilities, and hotel facilities throughout the private industry. Also, I have experience in working with the International Financial Corporation (IFC), which is part of the World Bank Group.

I have a proven record of accomplishment in team leadership, and performance, mentorship, customer service, and management skills to maximize my sound judgment decisions, community services, and improve office efficiency to drive efficiencies – quickly resolve issues that hinder progress and create discord.

Enclosed is a copy of my resume, which provides you with full details of my qualification for this position.

I look forward to talking with you regarding this position with your organization, and hoping that an opportunity presents itself with you.

Thank you for your consideration.

Best Regard

Jesse Johnson

325 Franklin Street, NE, Apt 311

Washington, DC 20002

Mobile: 202-***-****

ac8952@r.postjobfree.com

JESSE JOHNSON

OFFICE ADMINISTRATIVE

CONTINUOUS IMPROVEMENT OF OPERATIONAL – COMMUNICATION/PEOPLE SKILLS - PRODUCTIVITY AND EFFICIENCY STRATEGIC IMPROVEMENT

Career Summary

Results-oriented well-grounded leader with consistent successes in managing high-performance teams with driven results. Over 27 years of progressive leadership experience and proven track record of managing cross-functional teams in delivering innovative, impactful solutions for higher leadership/management. Microsoft office Suites: Word, Excel, PowerPoint, Outlook and Other Suites: Word Perfect, Lotus, Visio, Microfiche and Hewlett-Packard Xerox Machines.

Education

4/07 – 6/07 Gallaudet University of Washington, DC *ASL Course III

4/05 – 6/05 Gallaudet University of Washington, DC *ASL Course II

4/02 – 6/02 Gallaudet University of Washington, DC *ASL Course I

6/97 – 9/98 New Mexico State University of Las Cruces, NM EMT-Medical Technician

4/84 – 6/84 Heald Business College of San Francisco, CA Business Course Certificate

4/78 – 6/78 Hunter Point Skill Center of San Francisco, CA Business Course Certificate

9/74 – 6/77 Woodrow Wilson High School of San Francisco, CA H.S. Diploma

*American Sign Language (ASL)

Community Affiliations

Gallaudet University Summer Olympics 1993 – Track Coach Assistant

Professional Experience

Pet Care-Taker Service – Washington, DC 02/2018 – Present

PERSONAL DOG CARETAKER:

Managed responsible providing exercise for the client's dogs each day. Walks usually run in half-hour or one-hour increments. I also provides exercise and companionship for the dog.

Maintained the responsible for checking the dog's food and water supply to make sure basic needs are met after their exercise.

It depends on the dog – there are some breeds for whom once a day walks are enough, but some others, especially high-energy ones, require more walks each day. But as a general rule, it is recommended that you walk the dogs at least 15 minutes, twice a day can be imposed on anyone who walks more than four dogs at a time under new rules that came into force.

Most common domestic pet’s owners must make sure the dog is microchipped.

I am working to acquire a business license it is advisable, but not necessary. Also, I have traveled from the east to the west coast upon client’s request for my service.

Midtown Agency – Washington, DC 10/2016 – Present

ADMINISTRATIVE ASSISTANT:

Provided quality customer service in a high impact environment.

Maintained switchboard high impact of calls and updated directory for government agencies.

Performed variety of administrative tasks such as: Receptionist, Mailroom Coordinator, and Xerox Technician.

Performed all duties on an on-call basis.

Other duties assigned by supervisor.

World Bank Group – Washington, DC 02/2017 – 12/2017

ARCHIVE PHOTO ASSISTANT:

Managed the photographic collection, including organization, cataloging, storage, preservation, digitization, reproductions, and dissemination. Developed and implemented “best practice” standards - methods to preserve - maintained the Archives collection and projects, and worked in coordination with outside organizations when requested.

Managed and maintained research requests and duplication requests for photograph, audio/visual materials, and selects and provides photos and other archival materials for Museum publications, exhibits, website, and special functions.

Maintained and updated relevant data into Meta database for search for retrieval purposes.

Assisted the Archive Manager with photo shop image of pictures.

Seek higher education opportunities and self-improvement and personal growth.

Classic Concierge – Washington, DC 11/2016 – 4/2017

CONCIERGE CLERK:

Greeted and met customers, resident, (tenants), vendors, and others patron. Processed daily mail and packages. Maintained efficient and clean work environment. Responded to emergency situations through dynamic procedures. Performed all duties on an on-call basis.

Other duties as assigned by supervisor. (Full time then Part time) Saturday and Sunday.

World Bank Group – Washington, DC 10/2013 – 12/2015

RECORDS MANAGEMENT ASSISTANT/ARCHIVE PHOTO ASSISTANT:

Provided reference services and responds to clients request for documents management system (iDOCS).

Reviewed incoming emails and print documents as required.

Entered and/or updated relevant data in MARS for search and retrieval purposes.

Created file level and file unit level records in MARS.

Printed and applied labels to folders using Virtual Labels system.

Updated current location in MARS when files are borrowed or returned/Re-files on shelves.

Re-organized files on shelves as needed. Performed periodic audits of IFC file collection.

Archived records form the Center collection and assist with unit archiving projects.

Seek higher education opportunities and self-improvement and personal growth.

Assisted the Archive Manager with photo shop image of picture.

Jubilee Jobs – Washington, DC 06/2010 – 06/2011

JOB COUNSELOR/ADMINISTRATION ASSISTANT:

Provided review for unemployed clients including intake, corresponding interview with organizations, counseled clients based on unemployment needs.

Maintained client’s personal confidential background and provided varieties for secretarial functions. Maintained the reception area and handled all clients’ affairs. Provided quality customer service in a high impact environment. Maintained switchboard for high impact of incoming calls. Started in the reception area in three (3) month job counselor.

T.J. Maxx Department – Washington, DC (Seasonal) 10/2009 – 12/2009

CUSTOMER SERVICE:

Greeted and met retail customers.

Provided quality customer service in a high impact environment.

Received and disbursed currency to customers that purchased store merchandise. Managed and recorded the daily cash flow reports and other statistical and financial reports.

Stocked and recovered merchandise items and placed back on the shelves.

Other duties assigned by supervisor. (Part time)

Boston House Condominium – Washington, DC 05/2009 – 06/2011

FRONT DESK CLERK:

Greeted and met customers, tenants and vendors. Processed daily mail. Maintained efficient and clean work environment. Responded to emergency situations through dynamic procedures. Performed all duties on an on-call basis.

Other duties assigned by supervisor. (Part time)

Hedin House Apartment (AMICO) – Washington, DC 08/2007 – 09/2008

ADMINISTRATIVE/MANAGER ASSISTANT:

Greeted and met with potential tenants. Received all calls that dealt with important issues in the 48 unit complexes, two businesses, Greater Washington Urban League, and The Blind Center. Primary typist for all correspondence and reports.

Updated monthly and quarterly financial reports as assigned.

Provided excellent customer services to all resident requests and insuring efficient and courteous response. Maintained and managed the posting of rent to the Rent Roll tracking system.

Seek higher education opportunities and self-improvement and personal growth.

Springhill Lake Apartment (AMICO) – Greenbelt, MD 08/2006 – 08/2007

OFFICE ADMINISTRATIVE COORDINATOR:

Greeted and met with potential tenants. Received all calls that dealt with important issues in the 300 unit complexes. Primary typist for all correspondence and reports. Manage all related records. Processed daily mail.

Dispatched calls to maintenance staff for all problems/issues within the apartment complex.

Seek higher education opportunities and self-improvement and personal growth.

Howard Plaza East and West Towers – Washington, DC 08/2002 – 08/2006

OFFICE ADMINISTRATIVE COORDINATOR:

Started in the mailroom - promoted to Front Desk attendant – promoted to Office Administrative Coordinator.

Worked closely with the Chief of Engineer and other maintenance staff.

Maintained switchboard high impact of calls.

Managed and maintained monthly work schedule, monthly reports, bi-weekly time sheet, and lockouts sheet.

Assisted with the vendors: terminix, cable, and telephone companies by escorting them to various units and to other parts of the building.

ITEQ – Consulting Firm – Silver Spring, MD (Contractor) 07/2000 – 08/2001

OFFICE ADMINISTRATIVE COORDINATOR:

Performed variety of administrative tasks such as: Receptionist, Mailroom Coordinator, and Xerox Technician.

Coordinated bookings for conference rooms, and direct clients to proper rooms. Schedule appointment on Outlook for staff members.

Maintained switchboard high impact of calls and updated directory for all government agencies.

Assisted with Visa’s passports and other diplomatic and official responsibilities.

Provided services for McFadden & Associates, Global Corps, Darlington, Labat and Anderson.

McFadden & Associates, Inc. – Consulting Firm – Silver Spring, MD 09/1998 – 07/2000

OFFICE ADMINISTRATIVE COORDINATOR:

Greeted clients handled the switchboard and administered the reception area.

Communicated and helped using my skills for hearing impaired clients with sign language.

Performed variety of administrative tasks such as: Receptionist, Mailroom Coordinator, Xerox Technician and Supply Coordinator.

Coordinated bookings for conference rooms, and scheduled appointments for travel and other events for staff members.

KRWG-FM Radio – New Mexico State University – Las Cruces, NM 06/1997 – 09/1998

DEVELOPMENT ASSISTANT:

Maintained underwriting and membership databases.

Processed underwriting and membership billings.

Assisted and organized on-air fundraisers and other special events.

Communicated and helped using my skills for hearing impaired clients with sign language.

Located for Radio station in Milton Hall.

New Mexico State University Bookstore – Las Cruces, NM 10/1994 – 09/1998

LEAD CASHIER:

Greeted and met with the customers.

Provided quality customer service in a high impact environment.

Duties included received, recorded and disbursed currency. Managed the daily cash reports and other statistical and financial reports.

Worked on the floors as recovery of items and put back on the shelves.

Communicated and helped using my skills for hearing impaired clients with sign language.

Located for Bookstore in Corbett Center.

USDA – RJO/TSO Division – Washington, DC (Contractor) 10/1993 – 10/1994

TELECOMMUNICATION OPERATOR:

Provided service under a contract with RJO/TSO Division for government agency.

Maintained switchboard for employees throughout the government agencies.

Received a high impact of incoming calls.

Updated directory for all government agencies.

Psychiatric Institute of Washington – Washington, DC 05/1990 – 08/1992

UNIT SECRETARY:

Provided a variety of secretarial functions maintained the reception area and handle all patients’ affairs.

Maintained the file room and supply room by ordering supplies for the unit.

Interacted with various department, programs, and services with the hospital and the community.

Managed and maintained appointments for doctors, nurses, counselors, social worker and interacted with thirty-two (32) patients.

Reference upon Request

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