Technician Engineer
Resume:
JOHN H CLARK Haymarket VA ac85pu@r.postjobfree.com
Energetic, experienced technologist; data centers, Windows/Linux, advanced Excel/Google Sheets, some scripting; leadership, followership; serious about accurate data, usable information, operational/strategic perspectives and always the details
DATA CENTER TECHNICIAN August 2018 -- Present Amazon Web Services, Ashburn VA
(contractor) Triage, diagnosis, hardware repair and upgrades for servers, network/storage equipment and cable runs. Hyperscale, highly dynamic environment; equipment and configurations from legacy through next-gen and beyond; ambitious QA/Security regimen; large and diverse stakeholder population.
OPERATIONS ANALYST July 2017 -- July 2018 Optimé Realty, Arlington VA
Workflow analysis, funnel hacking, tech support, decision support; overhauled sales-numbers reporting, remodeled system for pulling and publishing reports from Infusionsoft CRM (“codeless programming” SaaS environment) into Google Sheets, streamlined CRM campaigns and other workflow, developed and implemented QA systems, metrics, predictive reports; provided support for Infusionsoft and Google Suite.
DATA CENTER TECHNICIAN August 2011 -- June 2017 Electronic Arts, Ashburn VA
Supported several megawatts at multiple sites in Ashburn without local management, visited other sites for various projects. Full-lifecycle environment from bare floor through rollout, refresh, migration, decomm; responsible for hardware triage, repairs, upgrades, documentation, internal and vendor projects; engaged a large and diverse stakeholder population. Maintained COTS inventory db system (WisetrackTM) covering all EA datacenter assets worldwide; led business process for server allocations and decomm, delivered routine and ad-hoc reporting on inventory usage and availability, Tier 1/2 support for all users of inventory system; trained global datacenter team (ca 12 FTEs plus contractors) in inventory procedures, renovated datacenter-asset audit process. Resolved legacy problems, disencumbered “lost” assets worth millions of dollars in aggregate. Cut delivery time for allocations by 80%, trained and mentored team members.
DATA CENTER TECH/SYS ADMIN August 2009 – August 2011 (contractor at Amtrak, Avue, WebMD)
Deployed and maintained enterprise server environments (Windows, *NIX, VMWare), created and maintained documentation, developed technical and business-process doctrine and project plans.
DATA CENTER TECHNICIAN February 2008 - August 2009 NTT America, Sterling VA
Deployed, repaired and upgraded Windows and Linux servers. Installed, tested and repaired network drops, planned and assigned work among team members, trained and mentored new team members.
PROJECT ENGINEER August 2006 - February 2008 Huron Consulting Group, Washington, DC
Maintained e-discovery database system to support large legal teams. Primary customer contact, directly responsible to senior professional and executive customers and colleagues.
DATA CENTER TECHNICIAN July 2005 - July 2006 Google, Reston VA
Diagnosed and repaired hardware failures on Linux servers, deployed and upgraded server hardware, network drops. Helped troubleshoot project plans, identify QA issues, workflow dependencies.
PREVIOUS LIFE carpenter, set dresser, photo/product stylist; theater, film/tv, photography, exhibits
CompTIA A+ CERTIFIED COMPUTER TECHNICIAN
BA, UNIVERSITY OF DALLAS
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