Customer Service Data Entry
Resume:
Dusti Sanchez
ac83e6@r.postjobfree.com
CAREER OBJECTIVE: Obtain a full-time position.
EDUCATION: Kaplan University, Urbandale/IA, bachelor’s Science of Psychology: Concentration in Substance Abuse Counseling, December 2016
• GPA: 3.76
• Cum laude
Internship, Powell Chemical Dependency Center, Lutheran Hospital Des Moines, IA Chemical Dependency Counselor Intern, January 2017 – July 2017
• Facilitate group therapy sessions, individual therapy sessions, and family therapy sessions
• Facilitate educational lectures
• Develop treatment plans
• Document in patient’s charts
• Discharge planning and referrals
• Understanding of ASAM Dimensions and the DSM-5
• Conducted screenings, intakes, and evaluations
ADDITIONAL SKILLS:
• Basic Life Support
• Microsoft Office
• Mandatory Reporter
PROFESSIONAL EXPERIENCE:
Mercy Medical Center, Des Moines, IA. Patient Care Technician, Adult Behavior Health, October 2017-Current.
• Facilitate group therapy sessions
• Provid direct patient care within the Behavioral Health Services
• Encourage patients to participate in assigned activities
• Conveys pertinent information to RN’s about patients
• Maintains and employs a therapeutic perspective/approaches to patients
• Relates to patients in a non-judgmental, accepting, helpful, and respectful manner Equifax, Carlisle, IA. Medical Claims Examiner, October 2007- March 2014.
• Data entry with different types of medical claims Wal-Mart, Indianola, IA. Customer Service Manager, June 2000-October 2007.
• Interviewed, hired, and trained new personnel
• Developed employees by expanding job duties and cross-training of staff
• Motivation of staff to promote productivity and team-building
• Verified, investigated, and resolved complaints of clients/employees REFERENCES: Available upon request
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