IT Director specializing in infrastructure, team and vendor management
Resume:
Rockville, MD *****
804-***-**** (C)
ac7vio@r.postjobfree.com
James Keith Davis
Objective
To lead an information technology department that will allow me to align the mission and priorities of information technology with the needs and goals of the business. Enhance the organization with innovative technology while leading a team that exceeds the customer’s expectations. Department of Defense (DoD) and Department of Homeland Security (DHS) Top Secret Clearance (as of 2010).
Professional experience
11/15 – Present RCN Lanham, MD
Senior Manager IT Infrastructure
Primary responsibilities include the management, organization, planning and the execution of projects and improvements for the corporate information technology department of RCN. Led the redesign of the corporate Cisco WAN/LAN project and acted as network architect. Led the redesign of the Microsoft server environment and its virtualization on Dell blade technology. Network operations include the maintenance, build-out, monitoring and support of a 24 x 7 production environment featuring a network using Cisco network and security equipment, VOIP communications, Citrix, Microsoft, Linux and Unix servers, multiple SANs, VMware, AWS cloud services, UPS power management, site electronic and physical security. Production systems are mission critical and maintaining performance and reliability of these systems is imperative. Additional duties include the analysis of information technology priorities, project planning, budgeting and resource allocation. Develop, document, maintain and monitor standard operating procedures, performance measures, SLAs and metrics, as they apply to all IT operations. Department daily activities include management of all helpdesk activities, mentoring and development of department personnel, software license tracking, IT inventory management and equipment replacement. Managerial competencies include effective inter-personal communications, strategic and tactical technology planning, technical analysis and proposal development, SLA / metrics creation and enforcement, vender selection and management, employee mentoring, personnel management, IT department training needs assessment and individual development plans creation, executive reporting, leading cross functional teams, customer service orientation, priority handling, costing and project management.
04/10 – 11/15 Choptank Community Health System Denton, MD
Director of Information Technology
Primary responsibility is the overall management of the Information Technology department for CCHS. IT operations include the design, installation, maintenance, upgrade, monitoring and support of a 24 x 7 production environment featuring a Cisco MPLS WAN/LAN network, NEC VOIP communications network, Citrix and Microsoft servers, Net App SAN, UPS power management, site electronic and physical security. Production systems are mission critical and maintaining performance and reliability of these systems is imperative. Additional duties include the analysis, planning, design, budgeting, resource allocation and implementation of next generation technologies, develop, document, maintain and monitor standard operating procedures and performance measures, SLAs and metrics, as they apply to all IT operations. Department day to day activities includes supporting Greenway Intergy electronic health record software package, management of all helpdesk activities, mentoring of department personnel, configuring, issuing and troubleshooting hardware/software issues involving laptop, desktop workstations and cellular equipment, user training, software license tracking and IT inventory management and equipment replacement. Managerial competencies include effective inter-personal communications, strategic and tactical technology planning, technical analysis and proposal development, SLA / metrics creation and enforcement, vender selection and management, employee mentoring and personnel management, IT department training needs assessment and individual development plans creation, executive reporting, leading cross functional teams, customer service orientation, priority handling, costing and project management. This position reports directly to the CEO.
01/10 – 04/10 Dept. of Defense (DCMA) - Information Innovators Inc. Petersburg, Virginia
Senior Telecomm Engineer
Responsible for all telecommunications network systems and services located at Ft Lee and the surrounding area for DCMA. This encompasses all aspects of recommendation, design, implementation and support for all of DCMA’s enterprise network and telephony infrastructure. The voice network infrastructure includes PBX/Voicemail/ACD/Call Center management systems and platforms and NIPRNet, SIPRNet circuits. Responsible for leading a telecom team in the design, planning, installation, maintenance and operation of these systems. Responsible for monitoring SLAs for the voice network and ensuring that JITC and security requirements are met. Responsible for coordinating the team on all projects related to voice convergence, integration with CRM, B2B network connectivity, remote access, network monitoring, network performance management and network security infrastructure. Investigate newer technologies, such as VOIP, CTI, IVR, wireless and other technologies and make recommendations based upon analysis. As a senior IT professional, the senior engineer contributes to achieving the DCMA worldwide IT Departmental Work Plan and actively supports development and execution of DCMA-wide Annual Action Items.
07/09 – 01/10 Dept. of Defense (Pentagon) - Chronos Arlington, Virginia.
Service Desk Manager
Primary responsibilities include the management, organization, project management and execution of initiatives and resources for the Washington Headquarters Services (WHS) Information Technology Management Division’s (ITMD) Service Desk (WITS contract). Production systems are considered mission critical by our customers and maintaining performance and reliability of these systems is imperative. Department day to day activities includes supporting Remedy helpdesk software package, management of all helpdesk tier 1 and tier 2 activities, configuring, issuing and troubleshooting hardware/software issues involving laptop, desktop workstations, user training, software license librarian functions and equipment replacement. Managerial competencies include effective inter-personal communications, strategic and tactical technology planning, technical analysis and proposal development, SLA / metrics creation and enforcement, employee mentoring and personnel management, IT department training needs assessment and individual development plans creation, executive reporting, leading cross functional teams, customer service orientation, priority handling, costing and project management.
07/08 – 07/09 Dept. of Homeland Security - Securicon Alexandria, Virginia
Senior Security Engineer
Primary responsibilities include being part of a cyber-security team that supports control system owners, operators, and vendors to improve control system security within and across all critical infrastructure sectors. Specialization is on control systems, RTUs, PLCs, SCADA WANs and LANs, firewalls, IDS/IPS and end-point control/monitoring devices. A secondary mission supports Department of Homeland Security (DHS) Control Systems Security Program (CSSP) with responsibilities that include coordinating efforts among federal, state, and local governments, as well as control system owners, operators, and vendors to improve control system security within and across all critical infrastructure sectors by reducing control systems cyber security vulnerabilities and risk. The position supports CSSP in all aspects of managing and executing national level strategic (with some operational) programs and activities focused on securing the nation’s control systems. Other duties include:
Performing CSSP Program Management Office support activities and functions.
Leading the development of plans, programs and policies.
Facilitating and coordinating interactions and information sharing with other federal entities, control systems owners/operators, control systems vendors, academia, researchers and recognized subject matter experts.
Interacting with law enforcement and national intelligence entities on cyber security issues and events related to control systems.
Providing control systems cyber security subject matter expert support in managing control systems threats, incidents and vulnerabilities.
Assisting with national, state and local cyber security exercises.
Providing input/feedback to research and development entities with emphasis on improving the nations control systems cyber security posture.
02/07 – 06/08 World Strides Charlottesville, Virginia.
Director - Technical Services
Primary responsibilities include the management, organization, planning and execution of initiatives and resources of the Information Technology department for the company, customers and staff of World Strides located throughout the United States. IT operations include the maintenance, build-out, monitoring and support of a 24 x 7 production environment featuring a MPLS WAN/LAN network using Cisco routers, switches and Wi-Fi, Microsoft Internet Server ASP, Microsoft 2003 active directory server cluster, Microsoft SQL servers, Microsoft Exchange servers, Vertical VOIP communications network, Citrix Metaframe application servers, Net App SAN, UPS power management, site electronic and physical security and Cisco ASA firewalls and intrusion detection network security systems. Production systems are considered mission critical applications by our customers and maintaining performance and reliability of these systems is imperative. Additional duties include the analysis, planning, design, budgeting, resource allocation and implementation of next generation technologies, develop, document, maintain and monitor standard operating procedures and performance measures, SLAs and metrics, as they apply to all IT operations. Department day to day activities includes supporting Help Star helpdesk software package, management of all helpdesk activities, mentoring of department personnel, configuring, issuing and troubleshooting hardware/software issues involving laptop, desktop workstations and cellular equipment, user training, software license tracking and IT inventory management and equipment replacement. Managerial competencies include effective inter-personal communications, strategic and tactical technology planning, technical analysis and proposal development, SLA / metrics creation and enforcement, vender selection and management, employee mentoring and personnel management, IT department training needs assessment and individual development plans creation, executive reporting, leading cross functional teams, customer service orientation, priority handling, costing and project management. This position reports directly to the CIO.
12/05 – 02/07 Washington Suburban Sanitary Commission Laurel, Maryland.
Telecomm Support Section Head
Primary responsibilities include the management, organization, planning and execution of initiatives and resources of the Telecommunications department for the company, customers and staff of WSSC located throughout the State of Maryland. Telecomm operations include the maintenance, build-out, monitoring and support of a 24 x 7 production environment featuring a MPLS MAN/LAN network using Cisco routers, switches and Wi-Fi on a Alcatel microwave network, land mobile radio network, SCADA network, Siemens VOIP communications network, Citrix Metaframe application servers, Blackberry Exchange Servers, UPS power management and physical cabling infrastructure. Production systems are considered mission critical applications by our customers and maintaining performance and reliability of these systems is imperative. Additional duties include the analysis, planning, design, budgeting, resource allocation and implementation of next generation technologies, develop, document, maintain and monitor standard operating procedures and performance measures, SLAs and metrics, as they apply to all telecomm operations. Department day to day activities includes supporting Peregrine helpdesk software package, management of all helpdesk telecomm issues, mentoring of department personnel, tracking and troubleshooting hardware/software issues involving cellular equipment, user training and telecomm inventory management and equipment replacement. Managerial competencies include effective inter-personal communications, strategic and tactical technology planning, technical analysis and proposal development, SLA / metrics creation and enforcement, vender selection and management, employee mentoring and personnel management, telecomm department training needs assessment and individual development plans creation, executive reporting, leading cross functional teams, customer service orientation, priority handling, costing and project management. This position reports directly to the CIO.
10/04 – 12/05 Maryland Auto Insurance Fund Annapolis, MD.
Manager - Network Systems / Telecommunications
Primary responsibilities include the management, organization, planning and execution of initiatives and resources of the Information Technology department for the company, customers and staff of MAIF located throughout the State of Maryland. IT operations include the maintenance, build-out, monitoring and support of a 24 x 7 production environment featuring a Frame Relay/ATM MAN/LAN network using Cisco routers, switches and Wi-Fi, Microsoft Internet Server ASP, Microsoft 2003 active directory server cluster, Microsoft SQL servers, Microsoft Exchange servers, Avaya VOIP communications network, Citrix Metaframe application servers, Storage Tec SAN, UPS power management, site electronic and physical security and Cisco firewalls and intrusion detection network security systems. Production systems are considered mission critical applications by our customers and maintaining performance and reliability of these systems is imperative. Additional duties include the analysis, planning, design, budgeting, resource allocation and implementation of next generation technologies, develop, document, maintain and monitor standard operating procedures and performance measures, SLAs and metrics, as they apply to all IT operations. Department day to day activities includes supporting ACH helpdesk software package, management of tier 3 and 4 helpdesk activities, mentoring of tier 1 and 2 help desk personnel, configuring, issuing and troubleshooting hardware/software issues involving laptop and desktop workstations, user training, software license tracking and IT inventory management and equipment replacement. Managerial competencies include effective inter-personal communications, strategic and tactical technology planning, technical analysis and proposal development, SLA / metrics creation and enforcement, vender management, employee mentoring and personnel management, IT department training needs assessment and individual development plans creation, executive reporting, leading cross functional teams, customer service orientation, priority handling, costing and project management. This position reports directly to the CIO.
04/00 – 10/04 Old Dominion Electric Cooperative Richmond, VA.
Telecommunications Engineer
Primary duties include engineering and providing a leadership role in the analysis, planning, design, budgeting, resource allocation, implementation and maintenance of new and existing technologies for the IT department. Provide helpdesk leadership and support in escalations during and after business hours and on weekends and holidays. Manage help desk personnel coordinating office moves and changes, supporting user hardware on and off site, support user software and application problems and JD Edwards’s database connectivity issues. Support user VPN remote connectivity issues and network application connectivity. Manage and engineer the installation, operation, and maintenance of local and remote voice, data, SCADA, telecommunications equipment and Frame Relay WAN data networks. Hands on activities include the sizing, pricing and ordering of local and long distance phone service, all aspects of equipment such as Siemens PBX phone systems, voice mail, conferencing systems, NICE recording systems, training and supporting corporate users on telephony products, enterprise WAN/LAN data systems including Cisco routers, switches, load balancers and firewalls., Designed, installed and maintained all data cat5, fiber optic and specialty cabling infrastructure. Responsible for all Telco carrier billing, ordering, tariffs and billing dispute procedures. Plan, evaluate, submit RFI’s, RFP’s and budgeting for all telecommunications, data, and SCADA networks. Managed all IT vender relations, and perform quality inspections of their activities, negotiated SLA’s and set metrics. Led a team that designed a new SCADA network to monitor and control emergency power generation units in a three state area. Project manager / engineer for all telecommunication, data, and SCADA needs for both construction and post-construction phases of three new power generation facilities. Planed and developed the corporate business continuity plans and the IT disaster recovery infrastructure and procedures for all corporate voice, data and SCADA systems. Participates in joint department work groups by representing the IT department and ensures security of enterprise voice and data systems in accordance with corporate information security guidelines.
03/98 – 04/00 Columbia Energy Group Richmond, VA.
Senior Communications Technician
Primary responsibilities include design, installation and maintenance of enterprise wide voice, data and SCADA networks and the associated cat5 and fiber optics telecommunication infrastructure. Installed and maintained Siemens PBX phone systems, voice mails and Cisco data networks at multiple sites in Virginia. Developed and maintained detailed equipment and Telco records database. Provide helpdesk leadership in coordinating offices moves and changes, supported copiers, printers, plotters, etc. at multiple sites. Received help desk escalations after hours and on weekends and holidays, supported user software and application problems. Support user remote connectivity issues and network application and e-mail connectivity. Managed other technicians and all IT vender relations, and made quality inspections of their activities and provided project management. Installed and maintained Bristol Babcock 33XX series RTUs and FEP for natural gas SCADA network. Provided project management and coordination for all venders, contractors, and Telco providers.
12/95 – 03/98 T.I.C.S. Richmond, VA.
Systems Technician
Primary responsibilities include design, installation and maintenance of enterprise wide voice and data networks for Bank America. Installed and maintained Avaya phone systems and voicemails. Installed and maintained IBM main frame 3274controllers, Bay token ring, and Cisco Ethernet networks. Managed technicians, and made quality inspections for copper and fiber telecommunications infrastructure and provided project management, pricing and planning for all central Virginia bank center locations.
06/83 – 12/95 Bell Atlantic Richmond, VA.
Services Technician
Primary responsibilities include installation and maintenance of switched and non-switched Telco voice and data services for residential, business and government customers. Construction and maintenance of aerial and buried Telco outside plant. Installation and maintenance of high speed data circuits (ex. T1, T3 etc.). Provided support to customers and equipment venders in regards to installation and testing of services.
Professional certificates or Training
VMware vSphere 5.5 & 6.5
SANs (Dell, Pure & Infinidat)
Brocade
NAS (Dell Powervault)
Cisco (CCNA certification)
Palo Alto Networks
Microsoft – (Server 2016, 2012, 2008, 2003 MCSE courses)
Citrix Server
Microsoft Office, Visio, Project & 365
Google Apps & Cloud Services
Amazon Web Services
Project Management
IT Security
RSA (SecurID)
Remedy Help Desk
Toshiba PBX and voice mail
Avaya PBX and voice mails
Greenway Intergy EHR (Electronic Health Record)
Dentrix EHR
Dexis – Dental Imaging
OSI SCADA Master System
Siemens PBX’s and voice mails
Bristol Babcock 33xx RTUs
QEI RTUs
NICE Recording Systems
Fluke and Comm Scope LAN Analyzers
The Studer Group Leadership Training
Top Secret Security Clearance (DoD & DHS as of 2010)
Education
2003 – 2005 Virginia Polytechnic Institute and State University Blacksburg, Virginia
Masters of Information Technology
3.0 GPA
1997 – 2003 University of Richmond Richmond, Virginia
Information Systems
Associate degree achieved May 2002
Bachelor degree achieved May 2003
Member Golden Key National Honor Society
3.42 GPA
References
Available upon request
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