Customer Service Data Entry

Rebecca Mungia Ortega

PO Box **** Nogales, AZ. **628

602-***-**** ac7kxf@r.postjobfree.com

Experienced Accounting, Human Resources, Certified Arizona State Vital Registrar, Human Relations, Customer Oriented, Computer analytical, Partner Financial Associate, Business Administrator whom is in seek of a challenging position that will utilize current skills as well as offer new opportunities for learning and advancement.

PROFILE

Twenty four years of Administrative Accounting experience, covering a wide range of responsibilities from data entry to reconciling daily budgets, Human Resources, processing corporate payroll, Quality Assurance, Dispatcher, Child Welfare, Technical inventory as well as Partner Financial Services and customer relations.

Excellent accounting and computer operations experience. Learn new systems quickly and have a record of producing fast, accurate work. Coordinate effectively with customers, co-workers and business partners.

Proficient in most commonly used administrative accounting and general purpose software programs:

Word ATS Peachtree AS400 Q-matics Outlook Point of Sale E-verify

Excel EBC S2000 Medsis ADP Access CSMS Dave

Detailed orientated with exceptional organization, planning / verbal and written communication skills. Can effectively interact even with the most difficult personalities with problem solving techniques.

Spanish language and Sign Language skills.

EMPLOYMENT EXPERIENCE

Maricopa County Vital Registration Phoenix, Arizona [March 2011 to February 2018]

Vital Registrar position with Maricopa County Office of Vital Registration provides birth certificates and death certificates to the public and Funeral Homes once they submit legal eligibility. Record amendments, corrections, Acknowledgment of Paternity, customer service, provide legal information to the public, Quality Assurance, corresponded with Funeral Homes, Hospitals, Arizona State Office of Vital Records, Arizona counties and the Arizona State Medical Examiner’s office

Employment responsibilities involve working in the Quality Assurance, Birth and Death departments and Partner Financial Services department which included training employees, progress reports, establishing procedure guidelines and reports, approving death records, laws and regulations, company policies, correspondence with the medical examiners and funeral homes, problem solving, create spreadsheet/ logs/ calendars, meeting agendas/ minutes process in-coming checks, order supplies, confidentiality of vital records and employee information, strategy planning, administer monthly and weekly financial reports, backup for other departments, professional customer service, process in-coming company mail and acknowledge applications and legal documentation for eligibility, administering and balancing cash drawers, provide legal forms and information to the public, insufficient mail, switchboard, administer insufficient letters and phone calls to customers, handled high risk customers, data entry, kept updated records of on-going cases, process 60% revenue for the company on a monthly basis, Vitalchek, 10 key, issue birth and death certificates, board of Employee Recognition Program, keep daily workload current, organized, research federal/ state and medical investigations, office machines: copier, fax, printer, cutter, shredder, embosser

McDavid Construction Inc. Phoenix, Arizona [January 2008 to February 2009]

Human Resources / Payroll Administrator

McDavid Construction Inc. started in business in1982. Their corporate office was based in Phoenix and specialized in retail remodeling. They had contracts throughout the United States including retail stores such as CVS and PetSmart. Unfortunately the company was unable to succeed through the economy crisis and all employees were laid off.

Employment responsibilities involved company payroll, account payables, I9’s, medical benefits, retirement benefits, Workman’s compensation, recruiting, e-verifying, monthly & quarterly tax reports, account receivables, coordinating and scheduling construction teams for out of town jobs with equipment and reservations, financial management, monthly reports and spreadsheets, process employee checks, employee payroll and company bank deposits, budget analysis, research and development, financial statements, staying informed of current laws and regulations, strategic planning, employee yearly IRS tax returns, updated employee personnel files, as well as assisting the Project Managers and President in various other projects.

Paddock Pools Scottsdale, Arizona [August 2003 to November 2007]

Warranty Coordinator

Paddock Pools builds new pools and remodels old pools, as well as landscape designing for residential and hotel properties. The Warranty department handled a high volume of clientele with 300 to 500 calls a day during the summer. During my employment with Paddock I worked in the remodel department and Warranty department, they also merged 2 departments together: Quality Assurance and the Warranty department. Was able to train and be trained on different aspects of the company during the merger process.

Employment responsibilities involved coordinating with new customers and pool owners who had legal warranties that were in need of repair or remodeling, associated with vendors to repair or create a new pool, department account payables, account receivables, department payroll, dispatching, data entry, kept technician inventory logs current, scanning plans / reports / contracts, kept confidential records of department employees and customer files updated, coordinated agendas and took minutes of department meetings, handled incoming calls with irate customers, maintain inventory for technician, sales, maintained plans for old and new pools, Quality Assurance, assisted with high priority jobs and assisting other departments as required.

Maricopa County Animal Care & Control Phoenix, Arizona [March 1999 to July 2003]

Business office Associate

MAC&C office handles registering animals, adoptions, vaccinations, surgery, lost and found animals, dog licenses, animal quarantine, pick up stray dogs, euthanization and community outreach. They have a reputation to protect pets from irresponsible pet owners with a highly respectable humane attitude. There is a high volume of walk-in customers on a daily basis which employees work in a fast pace, motivating in an organized environment.

Employment responsibilities involved issuing licenses, vaccinations, animal adoptions, administration, data entry, reconciling daily budgets, customer relations, providing legal information, sales, kept daily employee logs current, balancing cash register, budget department daily sales, 10 key, weekly reports, organized employee daily schedules, filing numerical & alphabetical documents, assisted vetenary with medical data entry and with the animals after surgery, translating sign language to impaired customers, assisted with Spanish customers, handling police K9 paperwork, worked with media, public relations, provided additional assistance as required.

United Blood Systems Scottsdale, Arizona [April 1987 to October 1992]

Business Office Assistant II

United Blood Services is a non-profit organization based from Blood Systems Incorporated. The public donates different components such as blood, platelets and bone marrow which are then transported to support 500 hospitals throughout 18 states to help save lives that are in need of different types of transfusions. There are multiple divisions that specialize in research for transfusion-transmitted diseases such as the Bio-care division that distributes therapeutic biological and Creative Testing Solutions which specializes in donor testing and infectious disease reference work including laboratories for various disease testing

Employment responsibilities in the Corporate Business Office as Business Office Assistant II involved account payables, assist with account receivables, company payroll, organized all associated hospital billing profiles, filing, correspondence with Post Office and delivered bulk mail in company vehicles, assisted in laboratories processing scanned bar codes with fragile components, data entry, 14 line switchboard, handled all in-coming and out-going metered mail, distributed mail to all departments, kept employee confidential records up to date, hospital information and donor confidentiality, assisted in other departments, transporting emergency specimens to hospitals, assisted with donors, assisted phlebotomist and other areas as needed.

EDUCATION

Capella University [Bachelors in Human Services] In progress

Salt Lake Community College [Associates Degree in Liberal Arts]

Adelphi Business College [Diploma in Business Accounting]

Scottsdale Community College [General Studies]

Human Resources Certified

Quality Assurance Certified

Additional references available on request

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