Diana Arlene Barragan
Reedley, CA *****
ac7bzq@r.postjobfree.com - 559-***-****
A challenging career that will utilize my skill in Office Management, Customer Service and Interpersonal Skills.
WORK EXPERIENCE
Home Health Care Aide
In Home Supportive Services
Merced, CA
November 2015 to Present
Assist clients with meal preparation
Schedule all medical and dental appointments for clients
Accompany clients to all medical and dental appointments
Dispense daily medications to clients
Customer Service Representative
Tri Valley Medical Solutions, Inc.
Fresno, CA
August 2016 to December 2016
Wrote and reviewed Sales Contracts Incoming and Outgoing Calls
Data Entry
Back Office Assistant
Claremore Podiatry
Claremore, OK
October 2014 to September 2015
Assisted Physicians with medical procedures
Utilized HIPAA regulations in a medical office environment
X-Rayed patients
Casted patients for custom orthotics and AFO's for drop foot
Scheduled surgeries, pre op and post op procedures
Created and accurately maintained charts using EMS and paper files
Assisted front office staff answered phones, scheduled appointments new and return, verified insurance
Referred patients to other providers as well as called in new and refill patient prescriptions to local pharmacies
Fit patients, ordered and dispensed Diabetic Shoes
Assisted with ultrasounds
Accomplishments
Attended the 2015 Oklahoma State Board of Podiatric Examiners Conference also attended the HIPAA seminar.
Skills Used
Professionally skilled in back office procedures in a Podiatry medical office. Assigned CPT procedure code to accurately report physician's services provided to patients. Obtain and submit copies of medical documentation with physician charges to support billing to third party payors.
Customer Service Representative/ Receptionist II
Kaiser Permanente
Woodland Hills, CA
February 1997 to January 2000
Scheduled patient appointments in the Orthopedic/Podiatry Departments
Provided excellent customer service
Booked referrals for specialty departments
Quoted benefits and eligibility to members and providers
Assigned Primary Care Physicians to members
Scheduled minor surgeries for Orthopedics/Podiatry
Collected copayments for office visits and supply fees
Bank reconciliations and nightly bank deposits
Covered phones and surgery scheduling for departments throughout the medical facility
Ordered all inventory for office supplies
Customer Service Representative
CIGNA HEALTHCARE INC
Glendale, CA
November 1995 to December 1996
Quoted benefits and eligibility to patients and providers
Assisted patients with assigning primary care physicians
Filed grievances for patients regarding their health care facilities
Claims management
Office Manager and Executive Assistant
Morflow Air and Heating
Sylmar, CA
December 1993 to October 1995
Managed office staff of 9
A/P and A/R
Invoicing
Payroll
Enrolled employees in health care programs Scheduled service calls
Dispatched technicians
Held weekly staff meetings
Tracked and ordered inventory of all office supplies and supplies for technicians
Office Manager
Del Monte Foods, Inc
Fowler, CA
June 1991 to November 1993
Supervised office staff of 10
Assisted employees in filling out medical insurance packets
Assisted employees in filling out W2 forms
Payroll for 225 office and plant employees
Held weekly meeting with office staff
Entered all data for product received and shipped throughout the Del Monte Plants
Ran weekly product reports for all incoming and outgoing product
EDUCATION
Associate In Applied Science in Healthcare Administration
Wright Career College - Tulsa, OK
June 2013 to September 2014
Associate in Applied Science in Medical Insurance Billing and Coding
Wright Career College - Tulsa, OK
April 2013 to June 2014
SKILLS
Good knowledge of ICD 9 with ICD 10 training, and HCPCS coding professionally skilled in medical terminology including root words prefixes and suffixes create and maintain patient files type 50 wpm ability to research wide variety of codes and other information utilizing Microsoft Internet explorer utilized HIPAA regulations in a medical office environment (10+ years)
AWARDS
Director's Honor Roll
November 2013
Exemplary Academic Performance
Director's Honor Roll
February 2014
Exemplary Academic Performance
Dean's Honor Roll
June 2014
Exemplary Academic Performance
CERTIFICATIONS/LICENSES
AAPC
May 2014 to Present
Local Chapter Certificate of Attendance for the AAPC Pro Tulsa Oklahoma receiving CEU credits.
National Center for Hearing Assessment and Management
September 2017 to Present
Interactive Newborn Hearing Screening Training Curriculum
NCHAM
Utah State University