DESIGN THINKER OF IT BUSINESS-CUSTOMER CENTRICITY: INNOVATIONS MANAGEMENT, CUSTOMER EXPERIENCE PRODUCT SERVICE DESIGN, DESIGN WORKSHOPS-PLANNING TO BRING IN BUSINESS, USERS AND IT TOGETHER TO CREATE A FUTURE STATE. TRANSFORMATION-ENTERPRISE, IT, OPERATING MODEL. AGILE AND DEVOPS TRANSFORMATION- PEOPLE PROCESSES TECHNOLOGY. AUTOMATION-RPA XP JAD. GLOBAL DELIVERY and SERVICES MANAGEMENT GLOBAL SHARED SERVICES. DELIVERY EXCELELNCE - KPI GOVERNANCE FRAMEWORK-BETTER ROI

Design Thinking driven Strategies Transformation of IT Services and Business functions of Clients

Thought Leadership :Connecting DOTS of Technology, Processes and People Capabilities

Global Delivery and Services Leadership to drive Global Shared Services-GIC to a greater Excellence

BFSI:14 years of business technology leadership roles

Delivery/Account : Budgeting, Costing/Pricing, Plan/Actual

Market Trends based Strategy Tactical Practices

Driven Delivery Excellence : Plan and Implementation

Managed Multi Culture Dynamics of Global Teams

Lead the Enterprise Transformations-Agile, Global Delivery Framework

Governance of end-to-end enterprise IT Management

Lean Management–Shared Services

PPT : Processes, People and Tools – Roadmap to Delivery Excellence

Professional Accomplishments :

Director Practice Head- Digital Transformation-CX-Design Thinking-Agile-DevOps-Lean

L&T Infotech-India Dec-2016-Present

Responsibilities

Leading Enterprise Transformation driven by Design Thinking based Innovations, Creative Capabilities and Client Engagements : Planning and Execution of Design Projects Design Workshops, Building Design Capabilities for Amplified Results

Empathy : Inclusive, Empathetic environment, tools to extract “Needs”, developed new projects on Design Thinking processes, Delivered amplified outcomes

A Thought Leader Decision maker for design projects, create CX Design

Creating and executing human-centered designs that is a game changer

Worked with Key Stakeholders to create a DNA of Innovations across Enterprise

Enabling IT Enterprise on Design Thinking, Agile and DevOps Capabilities

Clients’ Strategic Initiatives : Design Enabled Innovations, Vision Road Maps driven by User Experience Epics for Agile Development and Kanban App Support Services

Developing Transformation Governance of Performance and ROI

Showcasing the Practice Capabilities – Idea Wall, RFP response as Design Output

Delivery Transformation driven by Design to Agile to DevOps-Transformation Plans and Execution

Developed Digital Delivery Framework-Digital Process Assets Models Ways of Working Method Cards

Director–Global Shared Services IT Transformation Executive PMO TESCO-HSC Nov2012-Dec 2016

Responsibilities

Thought Leadership : Enterprise Transformation

Global Shared Services : formulate Strategy, Plans, Budgets, Define KPIs and Performance Management, Process Re-Engineering, Executive Decision Support System, Offshoring Advisory Board

Global Shared Services: Proactive Planning for Head Count and Business Growth for a better ROI

Launched Competency Development Management : Skill Progression Framework and cutting edge e-Learning and Enterprise Knowledge Eco System

Leading Transformation of enterprise using Design Thinking, Agile, Lean and Governance thru’ KPI/Steering Wheel

Digitalized Enterprise Transformation TO-BE conceptualized, brain stormed, developed and executed e-2-e solutions like that of :

Vendor Management System-End to End Workflow to govern Engagements

KPI Driven Measurement of Enterprise Performance –SMARTT: Portal to manage Enterprise delivery, services

Enterprise Vendor Management for effective leveraging Vendor Capabilities :

Stood-up COEs in Mobile Engineering, Innovations, Digital Transformation

Leading Initiatives of Delivery Excellence, Value Stream Management, Steering Wheel based Performance Management

Professional Achievements:Dashboard (please refer the last page)

Director-Global Business Delivery Management StateFarm Insurance-US June2008– Nov2012

Responsibilities

Led the Insurance IT Re-Engineering thru’ a plan and execution of long term Customer Driven Management, an initiative of $78M

Developed and Executed Roadmap of Business Re-Engineering

Driven Enterprise Agile Transformation for a quicker “time-to-market”.

Set-up PMO and defined processes to manage

by Score Card and Dashboards.

Pioneered the Global Insurance Service Model-Near Shore and Offshore combo.

Relationship Mgmt., Business Review, Consulting, Managing the operating budget and resource allocation for multimillion dollar customer engagements.

Overarching Governance of Performance Management, Delivery-To-Plans and Skills+2 for seamless Technical Capabilities.

Director-Real ID(DoIT) IL-Secretary of State, US June2006 – June 2008

Responsibilities

Planned and Executed $16M end-to-end enterprise solutions

Built ECM Business Technology Solution for Real ID Program.

Integrated process design for new work flow.

Automated the process by hands free scanning and data capture from documents thru’ OCR Technology.

BPR Study and Strategy Development (Readiness Analysis, Assessment Strategy, Evaluation Strategy)

Built a Vendor Evaluation Framework and Process

Modernization of Host Applications using Flex Solutions

Pioneered Agile Practice

Progam Delivery Business Manager PMO Satyam-US June 1997-June 2006

Responsibilities and Area of Expertise

Managing business opportunities for multi-million dollar projects

Sales Prospecting for Development and Maintenance Professional Services

Lead Generation

Identifying customer need and Problems

Proactive Plan for Application Knowledge and Management of Capacity.

Liaison with the client, - Business Unit of Agency more than $10M potential of Fortune 50 Insurance Giant.

Negotiating project delivery terms, costs, objectives, personnel assignments, and all related contract issues

Delivery Management, Risks/Issues/Escalations

Develop/Manage/Execute Road Map of Program/Business Unit solutions

Executive Asst. to Managing Director Nagarjuna Intnl (Vietnam) Ltd. August 1994- May 1997

Process Planning Engineer Bosch Systems-India July 1989-July1992

Education

Bachelor of Engineering (Mechanical) Karnatak University 1989

Post Graduate Diploma in Management (Marketing) IRMA-Gujrat 1994

Certifications Achieved:

Trained Design Thinker, IIM-A Dec-2016

PMP-Project Management Institute, PA, USA June-2000

Certified Scrum Master, Scrum Alliance, USA Nov-2009

Key Leadership Areas coached on :

Empathy Collaboration Innovation

Resilience Taking People Along

Community Social Responsibility (CSR) :

Active Contributor to Friends of India Society-US

Active Supporter of awaaz.org on Social Network

Voluntary Services of Food and Blood donation campaigns of Sewa International

President and Active Contributor of Mysore Mallige Kannada Koota of Midwest-US.

Some of Key Strategic Initiatives of Transformation and Delivery Excellence,achieved in last 20+ months:

Design Thinking driven Enterprise Transformation

Agile Transformation led to achieve 40% improved time-to-market

Robotics Automation of Enterprise Operations- Straight Through Processing Processes to emulate 100% of Human Actions Extraction-Intelligence-Analytics-Completion of Technology Processes Digitalized Workflow Management Building Knowledge to create Intelligent IT Enterprise

Capacity Constrained Model of IT, relieved by adding more than 40% capacity through Results Based Contracts and Governance in just six months of implementing Fixed Bid Management and Governance Model

Delivery Management of enterprise applications with a record of One Enterprise Application released every month

Led 500+ FTEs at a time to drive Technology solutions,maturing the Technical Capability for a paradigm shift in platform development

Achieved 40% improved budget and timeline performance by Outsourcing an Initiative of USD 70 M and managing the Application Services

SLA Adherence improved by 90% by using Kanban in Services Management

Lean Resource Management applied to utilize buffer and demand of skills to utilize 100% of Head Count

End-To-End Enterprise and Executive Performance Management Frameworks process re-engineered, conceptualized and executed

End-To-End Vendor Management System conceptualized, executed for T&M, Fixed Bids and Managed Services Contracts, for a Digitalized interactions with IT Vendors

E-2-E Competency Development Management on digitalized platform : conceptualized, developed and executed for Competency Development, Assessment and Advancement to achieve 100% digitalized workflow management

Technology Competencies

New Technology POCs- BlockChain RPA AWS

Multi Channel Application Development Platforms

Enterprise Content Management IT Robotics Automation

E-Commerce Platforms : Design and Development

Testing Automation : Tools, Processes and Execution

Primavera Implementation and Hands-on Expertise

Legacy Modernization: GUI SOA Implementation

CI CD Dev Ops : Standing up Teams, Processes

ERP-SAP / R3 : Implementation

Business Intelligence and Analytics

IT Strategy and Enterprise Architecture

Professional Expertise

Office of CIO

Thought Leadership

EPMO Set-up

Agile Coaching

Global Delivery and Services Management

Conceptualization of Models and Implementing

Strategies and Tactical Leadership

Innovation Ideas Implemented

Client Engagement

Business-Technology Presentation

Contract Negotiations

Strategic Initiatives

Decision Making

IT Risk Analysis

Tech Assessment

RFP Development

Vendor Leveraging

Results Based Contract Management

Thought Leadership

Executive Relationship

Behavioral Strengths

Problem Solving

Analytical

Learning

Trainable

Mentoring

Motivating

Confident

Innovative

Situation Analysis

Open for Ideas

Adaptable

Creative

Entrusting

Dependable

Team Spirit

Assertive

Inquisitive

Optimistic

Certifications and Training

Design Thinking Practitioner

Leadership Workshop-Tesco HSC

Project Management Professional – June 2000

Certified Scrum Master – Scrum Alliance, Nov. 2009

Six Sigma Lean Management

Agile Coaching

Methodologies and Tools

Agile Kanban : JIRA, TFS, Kanboard (trials)

Waterfall : Primavera, Planview, MS-Project

CI CD : Jenkins, Maven, Build Master

DevOps :LISA, Puppet, Scripting

Strategies and Road Map:

Brain Storm, AS-IS,GAP Analysis, TO-BE

IT Performance Management : SMARTT Portal (developed in-house)

Vendor Management : VMS-e2e Digitalized Workflow

Robotics Automation: OCR, ECM, NoSQL, Google Charts, Javascript Objects, Rational, Selenium

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