Austin Farrell

Columbus, OH 614-***-**** ac6wj9@r.postjobfree.com https://www.linkedin.com/in/austinfarrell/

Executive Summary

Eight years of experience as Systems Administrator and Network Engineer. Skilled in troubleshooting, project management, and customer service. Studying Cybersecurity and Information Assurance at Western Governors University.

Technologies and Proficiencies

Active Directory

Cisco IOS CLI

Windows 7

Windows 10

Mac OS

Casper

PowerShell

Exchange, Office 365

Routing

Switching

Wireless

Security

VLANS

Cisco CUCM

Cisco Prime Infrastructure

Virtualization

VPN

Problem Solving

LDAP

DHCP, DNS

McAfee Endpoint Protection

BitLocker

Cisco UCS

Troubleshooting

Solarwinds

Project Management

Server Administration

Network Configuration

Nessus

Vulnerability Management

Certifications

CompTIA A+

CompTIA Network+

CompTIA Security+

MTA – Network Fundamentals

MTA – OS Fundamentals

CIW Site Development Associate

ITIL Foundations

Cisco CCENT

CompTIA Project+

Experience

NETWORK ENGINEER EXPRESS COLUMBUS, OH SEPT 2017 - PRESENT

Troubleshoot escalated incident tickets related to Store and Home Office network infrastructure

Perform network-related service request fulfillment

Build and deploy new store data and voice network infrastructure and configuration

Coordinate with and manage multiple parties, both internal and external to ensure successful, on-time project completion

Travel throughout the United States to stores to conduct wireless site surveys, recommend changes when needed

DESKTOP ANALYST EXPRESS COLUMBUS, OH MAR 2015 – SEPT 2017

Primarily focused on request fulfillment including identity and access management, add, change, and remove duties, new hire setup, deployment, employee/contractor termination and lockout fulfillment

Troubleshoot escalated incident tickets to resolution for users, including executive support for Columbus, NYC and Field

Partner with HR, Facilities, and hiring managers to coordinate accurate, on-time service delivery

Respond to HIPS security alerts involving end-user systems

Tools used include Active Directory, SCCM, Cisco CM, Unity, PowerShell, Exchange, Office 365

HELPDESK ANALYST EXPRESS COLUMBUS, OH NOV 2014 – MAR 2015

Helpdesk call center duties supporting Stores and Home Office associates as a first level technical support representative

Troubleshoot point of sale, network, and systems

Escalate tickets as needed to appropriate groups

Tools used include Active Directory, SCCM

IT CONSULTANT SELF EMPLOYED COLUMBUS, OH SEPT 2013 – NOV 2014

Work on numerous projects supporting various local businesses as a desktop technician consultant in several industries including retail, healthcare, aviation, and design

Tools used include Active Directory, Exchange, SCCM, MMC

HELPDESK ANALYST PCM LEWIS CENTER, OH MAY 2012 – SEPT 2013

Troubleshoot hardware, software, network related issues as a first level service desk analyst

Train and mentor new associates

Perform ticket quality control checks for team

Tools used include Active Directory, Remote Support Software

DESKTOP ENGINEER INTERN INVENTIV HEALTH WESTERVILLE, OH MAR 2012 – MAY 2012

Perform repairs on hardware, install operating systems, software, troubleshoot various technical issues on end-user systems, and office printers

TIER 3 TECHNICAL SUPPORT TIME WARNER CABLE COLUMBUS, OH AUG 2011 – MAR 2012

Provide technical support for field technicians and customers

Troubleshoot problems related to cable, internet, or telephone service interruption

TIER 2 TECHNICAL SUPPORT TELEPERFORMANCE COLUMBUS, OH SEPT 2010 – AUG 2011

Provide technical support to nationwide customers of Verizon FIOS related to fiber-optic cable, internet, and telephone services

Education

WESTERN GOVERNORS UNIVERSITY SALT LAKE CITY, UT B.S. CYBERSECURITY AND INFORMATION ASSURANCE EST GRAD - FEB 2020

MYCOMPUTERCAREER COLUMBUS, OH COMPUTERS, NETWORKS AND SYSTEMS 2015

Volunteer Activities

GENERAL VOLUNTEER BESA CENTRAL OHIO AREA 2016 – PRESENT

GENERAL VOLUNTEER PELETONIA CENTRAL OHIO AREA 2017

DISASTER ACTION TEAM AMERICAN RED CROSS CENTRAL OHIO AREA 2012 – 2016

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