Aimee Cronenberg

**** *. ******** **** #****

Tucson, AZ 85710

520-***-****

ac6sgt@r.postjobfree.com

EXPERIENCE

Seasonal Conference Program Coordinator, AnitaB.org Remote May 2017-June 2018

Supported with the planning and executing of five academic programs and scholarship recipients at Grace Hopper Celebration of Women in Computing, the largest conference in the world for women technologists. Duties included:

● Monitoring registration activity

● Maintaining accurate records for attendees

● Providing excellent customer service to all customers

● Compiling, reviewing, and editing content for announcements, webpages, and newsletters

● Providing superior customer support via FreshDesk help desk software

● Using strong experience in MS Office Suite to create, edit and maintain documents and spreadsheets pertaining to academic programs

● Helping onsite with setup, traffic flow, speakers, and creating a positive experience for all attendees

Front office volunteer, Hermosa Montessori School

Tucson, AZ 2014-2016

Maintain records on parent volunteer hours, update the student directory, manage filing systems, handle mass mailings, and copy materials for teachers and staff. Tech Support Representative, QA Agent, and Tax Analyst, Intuit Inc Tucson, AZ 2005-2010

Wore many hats at Intuit, from offering technical support for tax preparation software, to testing the software for quality assurance, to tax analyst, updating the software with new IRS and state tax changes each tax year

Accomplishments

● Consistently received merit bonuses every quarter and annually

● Received Top Performer awards in 2008 and 2009

● Awarded the first telecommute-only position for tax analysts. EDUCATION

Northern Arizona University, Flagstaff, AZ Bachelors of Science in Elementary Education and Early Childhood Development August 1996 - May 2001

SUMMARY

Hard working, friendly team player

with over 15 years of work and

volunteer experience, who excels at

multitasking, learning quickly, and

creating a warm and positive

environment for co-workers and

customers alike. Artistic by nature,

capable of putting a creative flair on

work. Committed to inclusion, equity,

social justice, physical and mental

well-being.

SKILLS

Educator and instructor

Former licensed and fingerprinted

teacher

Computer literate

Skilled in MS Office suite

Type 65+ WPM

Strong customer service skills

including email support, chat support,

and FreshDesk help desk

Superior multitasker

Excellent communicator

Able to handle multi-line phones

Artistic and creative

Problem solver

Innovative thinker

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