Customer Service Manager, Sales, have experience in gas field.

Charity A Startz

** ***** **., *******, ** *****

469-***-**** ac6hwh@r.postjobfree.com

Summary

Highly-motivated Customer Relations Manager.

Manage accounting, BDC & CSI in automotive service department setting. Handle all escalated customer complaints in a professional manner. Prepared service RO’s for customer vehicle issues in a timely fashion. Make all outbound calls to help CSI. Answer all inbound calls for scheduling and answer questions regarding vehicle issues and customer complaints. Assist automative technicians with questions regarding service orders (RO’s). Summary

Highly-motivated licensed Property Claims Adjuster specializing in CAT and Xactimate cases. Work as an Inside Handler. Work with several different accounts, such as Amica, Metlife, Kemper as well as others. Make first contacts and settlement calls. Work as a problem solver for field adjusters and insured regarding their estimates, supplements, etc. Energetic and enthusiastic insurance professional motivated to succeed in dead-line driven, professional environment. Comprehensive knowledge of claims adjustments with special knowledge of property claims.

Proactive in resolving cases in a peaceful and efficient manner. Personable and resolution- focused.

Positive attitude and exceptional reliability.

Highlights

*Property adjusting * Time Management * Multi-tasking * Problem solving * Strong interpersonal and communication skills * Critical thinker * Decisive * Property claims * Analytical * Team player * Sales * Accounting * Management * Customer Service Accomplishments

Named “Employee of the Month”, October 2007-2010 for excellence in service. Consistently rated “exceeds individual performance” Experience

Customer Relations Manager/ Service Advisor

August 2017-March 2018

Joe Cooper – Shawnee, OK

• Act as point of contact for complaints and escalate issues as appropriate.

• Help sales team up-sell or cross-sell services and products.

• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.

• Translating customers’ repair problems into standard repair terminology.

• Writing service orders and descriptions of problems and repairs.

• Estimating the cost and time needed for repairs.

• Handling customer complaints.

Insurance Agent

2015

State Farm – Little Elm, TX

• Experienced in sales for home, auto, life and health. Property Claims Adjuster

February 2014 through 2017

ICA – Richardson, TX

• Inside Handler

• Make first contacts and settlement calls

• Conduct claim and estimate re-inspections

• Review estimates and supplements with insured

• Work with field adjusters regarding assigning and reassigning claims Professional Caterer, Server and Delivery driver

March 2013 to August 2015

Black-eyed Pea – Richardson, TX

• Wait tables in a large capacity environment, providing exceptional customer services skills, ensuring quality of food standards, exceeding customer service expectations

• Provide additional assistance with catering services for weddings, parties, and work functions

• Make deliveries to meet appropriate time expectations, and coordinate set up for food preparation

Property claims Adjuster

June 2014 to October 2014

ICA – Richardson, TX

• Answered all insurance and field adjuster questions regarding property claims

• Made and released payments

• Created supplements

• Conducted claim and estimate re-inspections

Meter Technician

July 2012 to November 2012

AMS Utilserv – Lewisville, TX

• Read water meters for the City of Lewisville by driving or walking an assigned route, stopping to read each customer’s water meter and recorded their consumption information

• Turned on water service for new customers and turned off water service for people who were moving or had not paid their water bills

• Recorded each read into a processor and reported daily reads to supervisor

• Accomplishments researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts Awarded for high quality call observations and documentation Customer Service Entitlement Coordinator

October 2007 to November 2010

IBM Corporation – Dallas, TX

• Excelled in a complex fast paced call center environment, which entailed research of multiple databases, tools and handled escalations with frustrated customers in a professional manner.

• Required to address and solve a variety of external customer and IBM internal issues and complaints

• Successfully monitored inbound call volumes, services levels of 90% or higher, and performed additional responsibilities as call assigner

• Consistently rated “exceeds individual performance”

• Transferred to the call handle environment where I received calls from end user customers for existing service calls. Acknowledged the customer’s requests and took appropriate action to maintain customer satisfaction

• Aid the field / Service Support Representatives where they call in by updating their availability, call status, assignment issues, and logged service requests

• Monitored branch office activities, resolved and follow-up on unacknowledged calls

• Management delegated additional call center user support duties

• These responsibilities included support service application, customer database updates and level 1 problem determination, interface with AT&T, Verizon and Level 2 support and provided support for Phillips Support Team

Skills

• Insurance Policy Coverage

• Property damage estimates

• Settlements with insureds

• Work with field adjusters

• Make and release payments

• Create supplements

• Call Center Customer Service Skills

• AS400 Database applications

• Process and procedures documentation

• Xactimate

• Microsoft Office and Lotus Applications

• Windows / MAC

• Sales

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