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Customer Service Engineer

Location:
Tucson, AZ
Posted:
October 02, 2018

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Resume:

Dane Wilbanks

**** * *** ******, ****** Arizona *5716

310-***-**** ac69dw@r.postjobfree.com

EDUCATION

University of Arizona Tucson, Arizona

Eller College of Management/ MIS Expected 12/2018

GPA: 3.76/ 4.0

Relevant Coursework/Skills: Informational Security (Private & Public), Introduction to SQL, Business Analytics, Data Structuring

El Camino Community College Torrance, California

Business/General Education 05/2015

Relevant Coursework/Skills: Business Calculus, Business Statistics, Computer Information Systems, Financial & Managerial Accounting

WORK & LEADERSHIP EXPERIENCE

Cognition Engineering Tucson, Arizona

Controls Engineer 09/17-Present

Programming PLC systems to perform specific automation based functions depending on the desired output

Program HMIs representing the PLC code to maximize operator efficiency

Design/create logic and flow diagrams that can be grasped conceptually by the average employee

Perform efficiency testing to ensure all systems are at optimal levels

Carpenter, Rothans & Dumont Los Angeles, California

Closed Case File Administrator 06/13-07/15

Managed the directory of archived cases

Implemented an organizational system of online directories for the future referencing of the closed case files; improving accessibility and efficiency overall

Provided Information Technology support office-wide and helped improve the basic knowledge of computers and their components, along with the updating of software related to the desktops

Scardino’s Italian Torrance, California

Busing/Delivery 06/12-06/13

Ensured quality customer service in a fast-paced environment, while completing assigned objectives

Handled and accounted for cash payments/tips

Demonstrated time management and planning skills

SKILLS, ACTIVITIES & INTERESTS

Languages: Basic conversational knowledge in Italian, Russian, and Spanish

Technical Skills: Introductory coding knowledge with JQuery, HTML5, Javascript, and Bootstrap. Functional understanding of JSON, Python, and Extensive knowledge in Microsoft Office

Certifications & Training: A+ (IP)

Activities/Clubs: MISA

Interests: Team sports (Volleyball, Soccer), Individual sports (racquetball, cycling), Chess



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