Jaq Johns

ac699t@r.postjobfree.com v 606-***-**** v Louisville, KY

WORK EXPERIENCE

Gaggle Net, Inc. Sepetmeber 2018 – Present

Safety Moderator – Education and Technology Louisville, KY

§ Analyze student activity to identify inappropriate content within the school communication systems including Google drive, Microsoft OneDrive, etc.

§ Work independently to determine if escalated content poses as a threat to a student’s well-being; notify designated school representative if content poses as a threat

§ Provide exceptional customer service in a responsive, resourceful, and friendly manner by working extensively within G Suites and Office 365 applications

West Corporation March 2017 – September 2018

Tier 1 VoIP Technical Support Louisville, KY

§ Answered inbound calls and generated request/repair tickets in a fast-paced, minimally supervised environment

§ Investigated complex VoIP incidents by gathering, evaluating, and analyzing symptoms

§ Configured and troubleshot Cisco devices and end-users in multisite environments in Cisco Call Manager

§ Resolved and/or escalated priority issues per Client specifications

§ Hosted WebEx meetings with customers via remote desktop sharing Precision Pavers October 2012– March 2017

Office Manager Louisville,KY

§ Resolved employee and customer-related incidents and concerns

§ Developed and implemented budgets as requested

§ Participated in the developing, reviewing, and updating of policies and procedures

§ Coordinated meetings and operations to ensure high productivity and efficiency

§ Scheduled orientations and maintained ongoing staff-development opportunities Precision Pavers May 2009 – October 2012

Administrative Assistant Louisville,KY

§ Resolved customer service issues and provided prompt information for product and service inquiries

§ Scheduled consultations for potential customers and the Executive Director

§ Prepared, compiled, and distributed internal and external correspondence

§ Managed workflow by distributing tasks to proper departments EDUCATION

A-Pass/Weikel Real Estate Institution September, 2007 Real Estate License Louisville, KY

§ Studied Real Estate Mathematics and License Law

SKILLS & INTERESTS

§ Skills: Strategic planning; conflict management; adaptability; analytical; time management; database administration; IT operations

§ Interests: Cognitive and social psychology; music production; gardening; lifestyle and street photography

Contact this candidate