JIGYASHA JAISWAL

**** ******* **, ****** ** *****

517-***-****

ac5rzt@r.postjobfree.com

Career Objective

Looking for Accounting position where my exceptional ability to prioritize, organize, and effectively communicate with all levels of staff will be valuable in providing outstanding administrative support to the company’s management personnel.

Skills

Good communication and persuasion skill

Analysis to fine tune decision making.

Proficiency with computer applications, MS-office, MS-Excel & Erp Software Solutions.

Amount of money saved via accounting practice.

Job Experience

Substitute Teacher, EDUStaff,LLc,Grand Rapid,Michigan

February 2018 – Present…..

Receive instruction from school office about classroom to cover

Comprehend the class curriculum before lecturing

Follow laid down lesson plan in teaching the students

Ensure orderliness in classroom

Guide the students in extracurricular activities and ensure their safety

Follow up on instructions given to the absentee teacher and carry it out appropriately

Enquire if substitute teacher would be needed the following day and make proper arrangements for it

Working with Asd and special needs kids.

Project Coordinator, IBM India Private Limited, Bangalore, India

May 2007 – May 2008

Roles and Responsibilities

Responsibilities include payroll configuration, tax deposits and reporting, defining payroll processes, recommending improvements in regards to current payroll processes.

Comfortable with ERP software solutions such as Enterprise One

Established human resource functionality for improved business processes and activities

Performed as go-between for the computer system designer and the CPMS human resource functional

Collaborated with development and system design personnel to interpret functional responsibility

Developed test plans for functional requirements recording test scripts that would be applied as a regression at a later date

Extensive Experience in responsible Accounts Payable.

Resource planning, reviewing documentation

Assist with logistics associated with major meetings, training and New hire

Perform administrative request using internal tool

Re-imbursement and per diem processing

Claim reminder, Labor missing Report, Delinquency Report, Weekly Hours Tracking (Billable, Unbillable, MGMT, Training, etc.)

•Weekly updates to Management Team

Customer Relationship Executive,(Kotak Mahindra Old Mutual Life Insurance ) Team Lease Services Limited, Bangalore, India Oct 2006 – April 2007

Roles and Responsibilities:

Enter invoices, Reconcile Bank statements, Financial reporting, Credit Collection

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Review settled insurance claims to determine that payments and settlements have been made in accordance with company practices and procedures. Report overpayments, underpayments, and other irregularities. Confer with legal counsel on claims requiring litigation.

Sourcing, acquiring and maintenance of facilities at all branches –computers, printers and telephones - both landlines and mobile telephones for all employees.

Updating the attendance of all the employees and processing the same for the salary.

Customer Care Executive (Reliance Communication India Pvt. Ltd.) PVAPS Employability Solutions, Pune, India April 2005 – Jan 2006

Customer Care Executive, ((Reliance Communication India Pvt. Ltd.) Smart Info Solutions, Pune, India April 2004 – Jan 2005

Roles and Responsibilities:

Interact with Customer directly at Front Desk to resolve their issues related to services and billing

Handling billing escalation desk

Responsibilities include payroll configuration, defining payroll processes.

Recommending improvements in regards to current payroll processes.

Co-ordination with the team, in order to achieve the targeted goals

Resolve complaints from channel partner and escalate them if appropriate.

Customer complaint resolution within the agreed TAT.

Handled escalated queries that are not solved at the contacted center level and action the same according to the UWQ. (Universal work queue).

Major Achievements

After taking over prepaid division, issues have come down by 95%

Numbers barred has come down from 10000 plus to 1000 in 4 months

CAF gap has come down from 12500 plus to 1500 in 4 months

Became No.1 customer care division in the State

Education

Certification In French Language From Alliance Française de Madras July 2006

Bachelors of Art with PSYCHOLOGY major Form L.N.M. University Bihar India

Diploma In Computer From NIIT Sept.2002

Advanced certification in Web Applications from NIIT Sept.2002

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