ANURAG SHRIVASTAVA

ac5qr1@r.postjobfree.com +91-956******* +91-747*******

Professional Summary

An experienced application production support manager with expertise in Technical troubleshooting, Managing overall projects production operations, ITIL Implementations and Resource management.

Skills

BFSI Knowledge

Application Production Support.

Excellent diagnostic skills.

Refined system debugging skills.

Resource Management.

Communication & Negotiation skills.

Work History

Team Lead 05/2012 to 06/2015

HSBC Global Technologies India Pvt. Ltd. – Pune

Projects Brief -- Group Limits Exposures & Activity Management (G.L.E.A.M.), Reporting and Consolidation Toolset ( RCT ), DRR ( Daily Risk Reporting ). The GLEAM, DRR & RCT projects deals with helping the Group Credit and Risk (GHQ CRF) manage Group’s credit risk appetite and provide support to the Group Finance (GHQ FIN) Department in Regulatory reporting. GLEAM, RCT & DRR are built on IBM Data Warehousing Tool ‘Datastage’ and UNIX. Capital PSS (Production Support System) is the team, which provides technical as well as functional support to all the modules/projects that have gone live on the production system.

Responsible for smooth production and maintenance operations associated with Group Limits Exposure & Activity Management ( GLEAM ), Reporting & Consolidation Toolsets (RCT) project and Daily Risk Reporting System (DRR) projects.

Responsible for team of size 12 which includes day-to-day task allocation, ensuring optimal utilization of all team members, performance management, conflict resolution & providing assistance with technical issues when required.

Responsible for managing external teams including Development Teams, Testing Teams & External Vendors. Communicate efficiently in context of on-going issues and upcoming assignments for production environments.

Responsible for ensuring appropriate ITIL protocol is being followed for Incident, Problem & Change Management procedures within production environments.

Responsible for understanding & approving upcoming code releases to production and ensuring their smooth deployment.

Successfully completed multiple support assignments with HSBC Technologies Services Europe @ Sheffield (United Kingdom).

Software Engineer/Senior Software Engineer 08/2006 to 05/2012

HSBC Global Technologies India Pvt. Ltd. – Pune

Responsible for smooth operations of GLEAM and DRR batch processing by status check and troubleshooting failures. Communicate latest status of batch processing and initiate Incident Management process in case of major failures/issues.

Take part in on-call troubleshooting from home overnight & weekends. Provide technical assistance to fellow members of team for troubleshooting failures outside office hours.

Prepare daily & weekly project status report on batch processing for GLEAM & DRR. Responsible to investigate and resolve functional queries raised by Business Users within agreed time-lines.

Responsible to work on technical fixes for production environment by following SDLC life cycle steps and ensure smooth production deployment within release slots.

Technical Skills

ITIL

IBM WebSphere Datastage Parallel Edition

DB2

UNIX / Shell Scripting

PL/SQL

Control-M

SCRUM

Education

Bachelor of Engineering: Computer Science

Government Engineering College Bilaspur {Chhattisgarh – 495001}

Certifications

Datastage 8.1 Certification in 2013 { HSBC Internal Certification }.

Application Support Certification in 2012 { HSBC Internal Certification }.

ITIL Foundation Certification { HSBC Internal Certification }.

Personal Information

Date of Birth : 13th Jun'84

Current Address : C-406, Kaspate Vasti, Near Dutt Mandir Chowk,

Wakad, Pune, Maharashtra - 411017

Permanent Address : Flat C/301, Sheela Shikhar Apartment,

In-front of Khandelwal Bajaj Showroom,

Seepat Road, Sarkanda, Bilaspur- 495001,Chhattisgarh.

Additional Information

Received RISE award {Recognition of Individual Superior Efforts} for contribution with critical production issues resolution.

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