WALID KARIM

***** ********* **.

Ashburn, VA ****7

Home: 703-***-**** ac5ptk@r.postjobfree.com Cell: 571-***-**** SUMMARY

A result-driven telecommunication professional with extensive experience in management, engineering, and support of information systems and large IP networks, specializing in Voice services. In-depth expertise in the troubleshooting, implementation, optimization, and documentation of LAN/WAN networks and large-scale CLEC Voice networks using SIP & SS7 protocols. Proven ability to lead and motivate project teams to ensure success. Track record for diagnosing complex problems and consistently delivering effective solutions. Significant experience in Data Analytics with specialty in Voice reporting.

CORE COMPETENCIES

Data Analytics • Least Cost Routing Admin • SIP • SS7 • Trouble-Shooting • System Implementation Vendor Management • Project Management • Personal Management • Call Processing TECHNICAL EXPERTISE

● Systems: Cisco-BTS, MGX, Siemen HiQ, Acme Packet – SBC, Pulse Insight, Sonus, Tellabs DACS, Nortel switches

● Tools: BMC Remedy, Granite, Tivoli - Netcool, Empirix - Hammer XMS, Telelink, MS office PROFESSIONAL EXPERIENCE

FRONTIER COMMUNICATIONS

Frontier is the fourth largest provider of digital subscriber line in the United States. In addition to local and long-distance telephone service, Frontier offers broadband Internet, digital television service, and computer technical support to residential and business customers in 29 states in the United States. Manager, Network Operation Center, 2nd Shift, Ashburn, VA Dec. 2017-Present Responsible for the escalation, notification and restoration of all network outages in our area of responsibility across four geographically (Ashburn VA, Allen, Irving TX and St. Pete, FL) diverse NOCs. Support all network incidents to ensure key SLA timelines are met. Responsible for driving high level outages to ensure outages are progressing, escalated properly, and resources are engaged to reduce MTTR. Ensure alarms are clearly identified as acknowledged and have corresponding Remedy tickets per SLA guidelines. Review skill matrix and develop training plans. TIME WARNER CABLE/CHARTER COMMUNICATIONS

Time Warner Cable/Charter Communications is the second largest provider of TV, internet, and voice, providing service to over 25 million customers in 41 states.

Senior Engineer, Traffic Management, Herndon, VA 2012-2017 Administrator of Least Cost Routing (LCR) solution, Managing 20+ SIP vendors. Through rate negotiation, target rates and competition, the business has reduced costs an average of $20M annually since 2012. In-depth understanding of SIP, SS7 protocol and monitoring supplier’s adherence to protocol. Managed the installation of CDR based management tool

(Telelink) that is enriched with LERG, LCADS and supplier rates. The system has been a big asset in managing voice traffic, supplier cost analysis, QoS metrics, and the creation of RCC form 480 quarterly report mandated by the FCC. Significantly minimized the cost of telephony fraud, by identifying and blocking domestic toll and international traffic pumping. TIME WARNER CABLE

Global Network Operation, 3rd Shift Supervisor, Herndon, VA 2011-2012 Supervised a team of 6 employees that responded to outages related to backbone IP network, Cisco BTS class 4 and 5 switches, HIQ Siemens voice platforms, including ACME SBCs VoIP control over SIP signaling and media stream. Managed Remedy ticket queue and responded to all voice trouble tickets opened by digital phone subscribers. Escalated major network outages to Tier 2 and Tier 3 support.

WALID KARIM

20435 Stonehill Ct.

Ashburn, VA 20147

Home: 703-***-**** ac5ptk@r.postjobfree.com Cell: 571-***-**** AMERICATEL/STARTEC GLOBAL COMMUNICATIONS USA

Americatel/Startec, a global facilities-based provider of communications services, offering an integrated portfolio of voice, data, and Internet services.

Manager, Network Operation Center, Rockville, MD 2003-2011 Managed 12 employees, escalations, work prioritization, ticket queue and employee reviews. Responsible for the integrity of all network components including Sonus gear, DACS, DMS switches, Cisco routers, Nortel Passport switches, Phoenix soft switches, and TDM circuits. Reacted quickly to all outages. Managed surveillance team responsible for monitoring the network switches, voice QoS metrics (ASR, NER, ACD) supporting voice least cost routing platform. CABLE & WIRELESS USA 1994-2003

Cable & Wireless Global provides integrated communications and e-commerce solutions to business customers, to multinational and large national corporate. It offers advance internet-based data and voice services primarily in the key business markets of the US, Europe, and Japan.

Manager, Transmission Global Service Operation Center, Reston, VA 2000-2003 3rd level support manager for both internal and external customers. Provided day-to-day management for the team by managing ticket queues, prioritize workflows, managed, and directed projects. Conducted performance reviews and addressed performance issues. Ensured team met strict service-level requirements (SLAs).

● Participated in network expansion projects which increased reliability and more customer satisfaction.

● Managed ticket queues.

● Earned customers loyalty by resolving outages quickly.

● Increased productivity with reduced staff.

● Received recognition awards.

Network Controller Lead, Vienna, VA 1996-2000

As a Senior Network Controller, responsibilities included troubleshooting/testing failed components of network hardware including but not limited to Tellabs Titan532/5500, AT&T 1/0 DACS II, Wescom 1/0 DACS, Nortel DPN, Passport switches, X.25, SNA, Cisco routers, ATM switches, TDM circuits (T1-OCx). Assisted field sites in troubleshooting E1, E3, OC3 and other backbone circuits while coordinating tests with customers, LECS, IXCs and C&W Global entities.

● Took advantage of numerous on-line classes.

● Wrote requirement documentations, process flow diagrams for new employees. EDUCATION

Northern Virginia Community College, Arlington, VA, Computer Programming Diploma, Computer Learning Center, Springfield, VA Sonus Trunk Group Provisioning, Maintenance, Routing & Translation SSCA SIP training 2016

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