Technical Writer Microsoft Office
Resume:
Dawn Marie Moseley
**** ***** ******, ********, **
Email: ac5i37@r.postjobfree.com
Mobile: 614-***-****
Summary Experience
Produced ITIL standardized deliverables for IT Managed Service lines of business, taxonomy and developed central repository. Developed State of Ohio Service Attachments and Amendments.
Implement Traditional and Lean Agile systems development life cycle (SDLC) and change management for SOX compliance and IT audit traceability. Develop a functional design specification for a Prototype software development and testing environment.
Develop SAP training guides, updated end user guides (Word) for futures and options electronic trading platform.
Developed business agreements for financial, telecommunications and health care industries.
Deployed a quality assurance program (ISO 9000 compliant methods and processes) and trained programmers to produce technical specifications.
Professional Experience
*Fuse Cardinal Health, Dublin, OH 12/2016-Present
Quality Analyst/Technical Writer (Contractor)
-Document Computer System Validation (CSV) of software applications.
-Document methods and process for Fuse medical device pursuing Food and Drug Administration (FDA) certification.
-Assist with reviewing project artifacts to insure compliance with FDA General Principles of Software Development.
-Conducted and documented Computer Based Validations and Software Verification Protocols for software used in FDA process.
* Completed 2 separate engagements at Cardinal Health.
*JP Morgan Chase, CTO, Columbus, OH 5/2010 – 12/2016
Business Analyst (Contractor)
-Use JIRA to create user stories for agile IT PMO projects.
-Develop traditional requirements for IBM Mainframe application, Abandoned Escheatment Property Compliance System (APECS or APX) and conduct integration and user acceptance testing.
-Update Confluence wiki application documentation.
Business Analyst (Contractor)
-Developed Confluence wiki website for Central Technology Operations lean agile IT PMO to establish SOX and IT audit compliance documentation standards for the Virtual Payment Systems (system-oriented architecture).
*Completed 4 separate engagements at JPMC.
*Cincinnati Bell Technical Solutions (CBTS) Columbus, OH 11/2010 – 2/2016
Technical Writer (Contractor)
-Implemented IT Services Management processes for Columbus City Schools contract.
oTrained CA Unicenter, and implemented online repository, and according to ITIL network service standards during the transition phase to operations.
oAuthored IT Architecture Design Document.
oDeveloped standard operating infrastructure procedure templates to capture processes for IT Services Management contract for Columbus City Schools (CCS).
Contract Manager (Contractor)
-Authored for the State of Ohio Amendment 2 Section 5 VoIP that describes IT Managed Services pricing and services, e.g. video conferencing.
oDeveloped IT Audit criteria to include project cycle artifacts for SharePoint repository assessment of project migration.
oIncorporated international Information Technology Infrastructure Library (ITIL) managed service standards in template deliverables for development and transition events to managed deployment and operations.
oDeveloped and trained end users on purchase requisition procedures for ServiceNow.
oResearched and developed product management services documents for the State of Ohio Master Services Agreement that describe IT Managed Services for VOIP Managed Voice, Cloud Computing, and Data Migration and Storage Services.
-Completed distribution agreements for vendor partnerships for manufacturing contract
*Completed 4 separate engagements at CBTS.
Honda Research and Development, Raymond, OH 10/2009 – 6/2010
Technical Writer (Contractor) – Developed and implemented the application online training materials for SAP with uPerform including work instructions, cue cards (quick reference) and video simulations
–Managed compliance with Finance department regulations and independent audit requirements
–Developed special documentation for SAP Project Implementation and support teams using uPerform and Word and coordinated integrated system testing for user group
Open E Cry LLC, Powell, OH 10/2008 – 8/2008
Business Analyst (Contractor) – Updated international software solution for electronic trading of futures and options to facilitate the sale of the company to Chicago Options Express and developed functional business requirement templates for options enhancement for OEC Trader 3.2 platform.
–Created online end-user guide documentation located at http://www.openecry.com/traderstoolbox/userguide.cfm
Education
2006 Certification in Telecommunications, Cox School of Business, Southern Methodist University, Dallas, TX.
2003 Certification in Project Management, Project Management Leadership Group, ExecuTrain, Dallas, TX.
BS Degree, Speech Pathology and Audiology, Florida State University, Tallahassee, FL.
AA Degree, Liberal Arts, Pensacola Junior College, Pensacola, FL.
https://my.indeed.com/resume?co=US
Operating System (OS)
Application
Macintosh OS Sierra 10.12
Office 365, PageMaker, Chrome ServiceNow - OneDrive with Teams - Confluence (Wiki) 5.0 – GitHub – JIRA – Adobe eSign**
Windows 10
Microsoft Office 2013 (MS) Suite: Word/Excel- PowerPoint/IE 11 -Outlook 2013 - Visio 2013 - SharePoint 2010 –-
CA Unicenter – Zendesk –- SAP ECC 6.0
Remedy - Lotus Notes 7.0 – Snagit - RWD uPerform 4.0 – QlikView – Chrome – Mozilla - IBM Suite: Rational Requisite Pro – ClearQuest - HP Quality Center V.11
HP Quality Center V.11
Proprietary Software
OEC Trader (electronic trading futures & options)
eCompare (matching files) - OEC Bug (defect tracking)
Gear Website (Honda) – JPMCAccess - EMSI Online 4.0 (claims tracking)
IBM Mainframe
Abandoned Escheatment Compliance
References
Ann Gibson, Cardinal Health QA
614-***-**** direct
Dublin, OH
Steve Stidhem, Fuse, 614-***-****
Micah Taylor, Fuse, 614-***-****
Dublin, OH
Pamela Storts, State of Ohio, 614-***-****
ac5i37@r.postjobfree.com
Dublin, OH
ac5i37@r.postjobfree.com
Dublin, OH
Guy Margiotta, JPMC, 614-***-****
ac5i37@r.postjobfree.com
614-***-**** – Columbus OH
Chris Sible, 937-***-****
Raymond, OH
ac5i37@r.postjobfree.com
Robert Vinicky, 614-***-****
ac5i37@r.postjobfree.com
*Note: Contract engagements between JPMC and CBTS alternated during this period
** Denotes applications that are cloud-based.
Linkedin - https://www.linkedin.com/in/dawn-marie-moseley-7300486/
Managed Health Care
Sr. Consultant, Development and Operations (Full-time and Contractor) 10+ Years
Refer to managed healthcare expertise on separate vita upon request.
Contact this candidate