+91-897******* ac57uq@r.postjobfree.com

DINESH KUMAR.S

IT / NETWORK SUPPORT

PROFILE

+91-897*******

ac57uq@r.postjobfree.com

A BRIGHT, TALENTED AND AMBITIOUS IT SUPPORT TECHNICIAN WITH A STRONG TECHNICAL BACKGROUND WHO POSSESSES SELF-DISCIPLINE AND THE ABILITY TO WORK WITH THE MINIMUM OF SUPERVISION. HAVING EXPOSURE TO A WIDE RANGE OF TECHNOLOGIES & ABLE TO PLAY A KEY ROLE

IN DIAGNOSING HARDWARE AND SOFTWARE PROBLEMS AND TO ENSURE THAT QUALITY SOLUTIONS MEET BUSINESS OBJECTIVES. POSSESSING A GOOD TEAM SPIRIT, DEADLINE ORIENTATED AND HAVING THE ABILITY TO ORGANIZE AND PRESENT COMPLEX SOLUTIONS CLEARLY AND ACCURATELY.

LOOKING FOR A SUITABLE IT SUPPORT TECHNICIAN POSITION WITH A SUCCESSFUL AND DYNAMIC COMPANY THAT OFFERS ROOM FOR PROGRESSION.

EDUCATION

APRIL 2008 DIPLOMA IN COMPUTER TECHNOLOGY

SHRI ADHISHANKARAR POLYTECNIC COLLEGE

TRICHY, TAMILNADU

DECEMBER 2008 DIPLOMA IN NETWORK TECHNOLOGY

TRICHIRAPPALLI REGIONAL ENGINEERING COLLEGE OF SCIENCE

& TECHNOLOGY ENTERPRENEURS PARK.

R.E.C TRICHY, TAMILNADU

JULY 2007 DIPLOMA IN HARDWARE TECHNOLOGY

BOARD OFF COMPUTER EXAMINATION.

E.R.C TRICHY, TAMILNADU

JUNE 2007 DIPLOMA IN HARDWARE ENGINEERING.

TAMILNADU COMPUTER SOFTWARE COLLEGE.

TRICHY, TAMILNADU

JULY 2005 SECONDARY SCHOOL LEAVING CERTIFICATE

BOILER PLANT BOYS HIGHER SECONDARY SCHOOL

TRICHY, TAMILNADU

+91-897******* ac57uq@r.postjobfree.com

EXPERIENCE

AL-BAYAN HOLDING GROUP

RIYADH, SAUDI ARABIA.

DEC 2013 – JAN 2017

SYSTEM ADMINISTRATOR

JOB DESCRIPTION

Domain Management.

Active directory

Users and Computers

Policy Management

Domain Technical Support

Server Management.

Physical Server Installation and configurations

Windows server operating system installation and configurations

VM ware Management.

Microsoft Exchange Server 2013

Email Configurations

Email Migrations

Exchange Database Configurations

Antivirus Management.

Administration server monitoring

User deployment.

Policy Deployment

Data Center Structuring & Planning.

Cable structuring and planning.

Server rack installation and termination.

Patch panel and switch installation and configuration.

Biometric Management

Attendance machine installation and configuration.

Time attendance Application log data management.

Door Access machine installation and configuration.

CCTV installation and configuration

Installation, Configuration & Maintenance For all IT Hardware

Servers

Printers & Plotters

Copier

Desktop & Laptop work stations etc.

End User Support.

+91-897******* ac57uq@r.postjobfree.com

FIRST SOURCE SOLUTIONS

TRICHY, TAMILNADU.

APR 2010 - DEC 2010

CUSTOMER SERVICE ASSOCIATE

JOB DESCRIPTION

Prepares for customer inquiries by studying

products, services, and customer service processes.

Responds to customer inquiries by understanding

inquiry.

Reviewing previous inquiries and responses

gathering and researching information assembling

and forwarding information verifying customer's

understanding of information and answer.

Records customer inquiries by documenting inquiry and response in customers' accounts.

Improves quality service by recommending

improved processes

Identifying new product and service applications.

Updates job knowledge by participating in

educational opportunities.

Accomplishes customer service and organization

mission by completing related results as needed.

INSYS SOLUTIONS

TRICHY, TAMILNADU.

MAR 2008 - MAR 2010

DESKTOP SUPPORT ENGINEER

JOB DESCRIPTION

Responding to associate service calls to

troubleshoot the nature of reported problems and

taking necessary steps to resolve those problems

Building and configuring PCs and laptops as well as loading

Software, and conducting audits for unlicensed

software.

Running and terminating infrastructure cabling

between workstations and communication closets

Building and administering servers

Will take on average 50 inbound calls a day, must be able to speak intelligently about a customer’s issue with them, as well as be able to explain the issue to a next level engineer.

+91-897******* ac57uq@r.postjobfree.com

SKILLS

IT/NETWORK SUPPORT

Proactive in assessing and making recommendations for improvement.

Able to mentor junior personnel.

Willing to travel based on assigned project demands.

Strong knowledge of Microsoft Office 2010 suite.

Accurate documentation skills.

Comprehensive knowledge of networking concepts.

Coordinating upgrade schedules.

Service interruption recovery.

Evaluating new software and hardware technologies. PERSONAL

Listening actively and carefully to the pinions and ideas of others.

Dealing effectively with highly stressful situations.

Maintaining knowledge of emerging networking technologies.

Able to drive results with a sense of urgency relative to the end user.

Can perform all duties with minimal supervision. AREA OF EXPERTS

Server installation & configuration.

VMware physical to virtual conversion.

Active Directory user management.

HP ProLiant server machine handling.

Antivirus administration server monitoring.

Data center physical management.

Server rack, switches, patch panel installation

Well known about Ticket management software.

Desktop & laptop support.

Diagnosis of desktop, application, networking and infrastructure

issues.

Network, cable structuring and planning.

Copier, printer, plotter service & maintenance.

All type of hardware and software installation & configuration. Time attendance, biometric machine installation & configuration.

CCTV camera installation & configuration

POS machine, thermal printer installation & configuration.

Basic knowledge about Web site, UI designs.

+91-897******* ac57uq@r.postjobfree.com

PERSONAL DETAILS

FATHER NAME : L. SUNDAR.

DATE OF BIRTH : 12-APRIL-1990.

LANGUAGE : TAMIL, ENGLISH, ARABIC.

NATIONALITY : INDIAN

MARTIAL STATUS : SINGLE

DRIVING LICENCE : TN45Y20080002282 (INDIA)

PASSPORT NO : H6883255

IQAMA NO : 235-***-****

DECLARATION

I hereby declare that, all the details furnished above are true to the best of my knowledge.

YOURS FAITHFULLY

(S. DINESH KUMAR)

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