Administrative Support

MARYANNE MOORE

Washington, DC Metro Area ac4ys0@r.postjobfree.com

www.linkedin.com/in/marianne-moore-857a2115 (C) 202-***-**** P a g e 1 o f 2

OBJECTIVE

To acquire a position that allows me to utilize my professional knowledge and interpersonal skills while working towards the organization's goals.

SUMMARY

Determined and driven administrative professional with 10 years in schedule and task management skills. Exceptional communication, meet deadlines and work with High Level Professionals, handle tasks with accuracy and efficiency.

- Professionalism - Accountability - Teamwork and Cooperation

- Outstanding Customer Service - Culture Awareness - Oral communications EXPERIENCE

2017 to 2017 -Department of Healthcare Finance and Office of Inspector General Wash, DC Document Specialist (contractor)

Prepared medical files and documents for image scanning and indexing for all Medicaid, DC Health Link and Medicare beneficiaries for the District of Columbia; worked within a team of 8 to process approximately 300 medical files per day for uploading and indexing onto HHS’s shared drive

Checked and ensured all scans for quality control and accuracy of records entered into the document management system for over 95% accuracy.

Report daily and weekly project status and occurrences. 2017 to 2017 -AARP, Washington, DC

Front Desk Associate (temporary assignment)

Provided administrative support for Legal Counsel for the Elderly; greeted up to 200 clients monthly, directing them into lawyer’s offices, and answer incoming calls.

Created 12 new case files in computer system for all incoming and newly registered clients and reviewed all client documents for accuracy and completeness

Scheduled appointments for meetings with legal counsel kept files updated, scheduled conference rooms.

Processed office supplies bi-weekly totaling approximately $100, received mail and packages for routing.

2014 to 2016 -Pentagon Force Protection Agency, Falls Church, VA Administrative Support Analyst (contactor)

Administered day-to-day support for Fleet division, scheduling and dispatching 11vehicles and 2 vans daily.

Validated parking passes for 250 employees to park on the premises and ensure all departing employees were out processed from the Motor Pool Dispatcher Office. 2014 to 2014 -Apex Systems, Arlington, VA

IT Inventory Scheduler (contractor)

M a r y a n n e M o o r e R e s u m e - P a g e 2 o f 2

Provided technical support to 300 employees weekly by telephone, office visits, and emails. Scanned/Monitored and verified workstations, audit data for users and created and submitted tickets in Remedy tracking system.

Update IT related issues daily included assigned tickets, assist clients with (password resets, installing hardware, adding printers, configuring emails, troubleshooting, and etc.). 2012 to 2014 -FBI, Alexandria, VA

Personnel Security Specialist (contractor)

Arranged case management and document review for FBI Records Management Unit. Processed approximately 75 files daily for security and medical.

Maintained a high quality of Security protocol while entrusted with Sensitive and Confidential information on Freedom of Information Act (FOIA) and Reports. 2012 to 2012 -DARPA, Alex, VA

Records Specialist (contractor)

Provided prepping, scanning, and inspection of approximately 600 documents daily. Received track documents scanned and uploaded into various programs and systems

Compiled and catalogued 275 media with proper markings, and barcodes weekly. 2011 to 2012 -Wash Navy Yard, Wash, DC

Administrative Analyst (contractor)

Performed administrative and technical support for CNIC staff. Prepared and reviewed all incoming correspondence, determining proper action and routing as appropriate.

Coordinated video-teleconferences (VTC’s) for 7 executive are weekly; scheduled VTC conference room with appropriate support personnel. 2010 to 2011 -Andrews Air Force Base, Camp Springs, MD Customer Service Representative (temporary assignment)

Responsible for answering approximately 85 incoming calls in a high volume call center; with a team of 20 CSR’s. Created appointments in CHCS database.

Safeguarded patient's private health information on electronic systems per Health Insurance Portability Accountability Act, policies and procedures.

Rated 90% accuracy on Customer Service every 6 months and trained 10 new employees on CHCS database system.

2001 to 2008 -Medical Faculty Associates, Washington, DC Administrative Assistant

Arranged support for the Chairman. Managed calendar appointments; coordinated travel itineraries. Organized facilities management issues (workspaces, office moves).

Prepared office supply requests bi-weekly for 55 employees totaling approximately $200.

Promoted in 2005 Administrative Site Coordinator. EDUCATION

Suitland Senior High – H.S. Diploma

OTHER SKILLS

Microsoft Office Suite, Word, Excel Access, Outlook, PowerPoint, Visio, Internet Explorer, Adobe Acrobat, convert documents into digital format, utilizing ICR, OCR. Data base applications.

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