Customer Service Manager

Career Objectives

Strong data analysis and problem-solving skills, detail-oriented, good team player, quick adaptability to the evolving technology. Knowledge of Software Quality Assurance, SDLC and STLC for Web based and Client/Server applications. Knowledge of defect life cycle, acceptance testing, regression testing. Knowledge of requirement gathering, writing test cases and tracking test results

Familiar with the Agile methodology and hands on experience with test tool

Work Experience

A.T. Mortgage, Inc March 2015 - Dec 2017

•Over 2 years of experience in Software Quality Assurance, SDLC and STLC for various Web based and Client/Server applications and Data Warehousing/Data Mart.

•Proficient in Manual and Automated testing of Applications in Windows and web Environments. Black Box testing, Integration Testing, Smoke Testing, Backend Testing, Functional Testing, Regression Testing, End-to-End Testing and System Testing.

•QA Analyst experience in all phases of life cycle including requirements Analysis, risk analysis, and mainly involved in manual, automation testing and defect tracking management and reporting.

•Experience in writing test cases and maintaining test scripts as per the business specifications and functional requirements.

•Excellent understanding of QA methodology, Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).

•Experience in Documentation: Test Plans, Test Scenarios, Test Cases, Test Matrix.

•Proficient in analyzing business requirements and functional requirements to better understand the client needs and document using Microsoft tools.

•Good hands on experience in writing and executing SQL queries to perform the data validation.

•Participated in the meetings with the BA, Project Manager, Development Manager, Development team and QA Team.

•Involved in testing of application both manually as well as using automated tools like Quick Test Pro, Quality Center.

•Heavily used Defect/Test management tool Quality Center for managing test cases, executing and storing results and raising defects.

•Experience in testing Web Services through XML.

•Good understanding of Waterfall and Agile software testing methodologies.

•Ability to handle multiple projects simultaneously with a limited timeframe release cycle.

•Good Analytical and Communication Skills and ability to work independently with minimal supervision and perform as part of a team. Ability to work under competing deadlines.

•Ability to learn and adapt to new tools and technologies very quickly

Northwest Credit Union June 2012 - May 2013

Junior Underwriter

•Processing of Conventional Loans

•Knowledge of LP/DO

•Credit analysis and verification

•Manage and measure credit exposure

•Monitor and communicate credit events that may cause economic risk

•Certified Appraisal

•Job and Document verifications, collect missing information and documents

•Follow up on hazard insurances, Title work, Warranty letters, Bank Statements

•Review loan-to-value ratio, credit reports, applications, prepare approval and adverse action letters and communicate loan status to all parties

•Submitting and clearing conditions, Loan settlements and Loan closings

•Prepared and edited correspondence ensuring clarity, concision, grammatical and procedural accuracy

Navy Federal Credit Union March 2011 – June 2012

Loan Processor

•Processing of Conventional and FHA Loans

•Knowledge of LP/DO

•Credit analysis and verification

•Job verifications

•Loan settlements and closings

•Prepared and edited correspondence ensuring clarity, concision, grammatical and procedural accuracy

•Demonstrated strong organizational and communication skills

•Maintained existing office files/records and established new filing systems

•Established and preserved good customer service relations

Northwest Credit Union June 2010 - Feb 2011

Junior Underwriter

•Processing of Conventional Loans

•Knowledge of LP/DO

•Credit analysis and verification

•Manage and measure credit exposure

•Monitor and communicate credit events that may cause economic risk

•Certified Appraisal

•Job and Document verifications, collect missing information and documents

•Follow up on hazard insurances, Title work, Warranty letters, Bank Statements

•Review loan-to-value ratio, credit reports, applications, prepare approval and adverse action letters and communicate loan status to all parties

•Submitting and clearing conditions, Loan settlements and Loan closings

•Prepared and edited correspondence ensuring clarity, concision, grammatical and procedural accuracy

Mortgage Prime Feb 2005 - Dec 2009

Loan Processor

•Perform and document financial analyses on current and prospective customers, guarantors, and principals as requested by marketing officers or required by loan agreements.

•Independently research and analyze credit and financial information.

•Prepare summaries, present facts, and offer opinions concerning credit worthiness

•Review and analyze A/R ageing, borrowing base certificates, and other collateral information

•Reconcile collateral control accounts to collateral information

•Periodically reviews current accounts, watching for any developing problems and keeping lending officers informed

•Identifies and reacts to accounts with performance changes and/or payment pattern changes

•Assist Credit Analysis Manager with monthly and quarterly reports

•Monitor loan agreements for compliance, report findings to officers, and prepare exception reports and summaries.

•Originate Loans and solicit new business

•Educate the customer about different mortgage products

•Analyze credit and approve application

•Perform Loan prequalification by processing applications

•Provide good faith estimates

•Registering loan with investor and receiving underwriter’s approval

•Answer clients questions and request support documents

•Coordinate time sensitive activities between insurance and title companies, realtors, appraisers, investors and clients

•Send disclosures and order various appraisals

•Send applicable verifications and confirming closing fees, rate as well as setting up closing time

Education

SHARJAH COLLEGE

Attended for year and half while undertaking business courses

Degree:

Diploma

Major:

Business

Appraisal Certification

Obtained on June 15, 2004 from Greenpoint Mortgage

Skills

Skill

Level

Years of Experience

Last Used

Genesis System

Expert

More than 2 years

6 month or less

Empower System

Expert

More than 2 years

1 month or less

Microsoft Word

Expert

More than 2 years

1 month or less

Microsoft Excel

Intermediate

1 year or less

1 month or less

Typing (30+ WPM)

Expert

More than 2 years

More than 1 year

Languages

Language

Proficiency

Arabic

Fluent

English

Fluent

Urdu

Fluent

Punjabi

Fluent

Hindi

Spoken

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