I am an IT professional with over ** years’ experience. I’ve served in a wide array of positions from Help Desk supervisor and Tier 2/3 Technical Support to Network and Server Administrator. Versed in Microsoft Server OS and middleware, Unix/Linux OS, and Cisco IOS. Specialties include Microsoft Server administration, DNS configuration, MS Exchange Admin, Cisco network administration and Backup Engineering. Past roles have included incident management, customer support, Data Retention Engineering and Network/Infrastructure Engineering. Formerly held Microsoft Exchange, IIS, and Site Server certifications, as well as Fiber Optics Technician certification with the Fiber Optics Association of America. Trained Radio Frequency Communications Technician (mobile and wideband radio/satellite transmissions) with the US Air Force Reserve; currently studying to obtain Cisco Certified Network Associates (CCNA) certification.

QUALIFICATIONS & EXPERIENCE

Network Development & Administration ~ Infrastructure Installation & Maintenance ~ Server Development, Administration & Maintenance ~ Help Desk Supervision ~ Tier 2 & 3 Technical/Client Support ~ Client Management ~ Data Retention & Disaster Recovery Solutions ~ VMware ~ Accreditation Processing ~ Windows Server (Active Directory, Exchange & IIS) ~ Linux Red Hat & Unix Solaris ~ Cisco IOS ~ DNS ~ Routing Protocols (BGP, EIGRP, OSPF) ~ Video Teleconferencing ~ Satellite & Radio Communications ~ Windows Desktop ~ Mac OS ~ Mobile Device Configuration ~ Microsoft Office Suite ~ Microsoft Access Database Administration ~ PC & Peripheral Configuration & Maintenance

CERTIFICATIONS

CompTIA A+ (Active)

CompTIA Security+ (Active)

Axelos ITIL Foundation in IT Service Management (Active)

SECURITY CLEARANCES

DOD Secret Clearance (Active; 04/2009 – Present)

SCI Top Secret Clearance (Inactive; 1997-2002)

EDUCATION & TRAINING

Middle Georgia Technical College 2011

Coursework in A.S., Network Specialist curriculum; Principal’s Honor Roll

Windows Server 2008 Administrator

Microcomputer Install & Maintenance (A+ Prep)

Operating Systems Concepts (A+ Prep)

Networking Fundamentals (Network+ Prep)

XHTML Fundamentals

Intro to LAN & WAN (CCNA Prep)

Intro to LANs and Routing Protocols (CCNA Prep)

Comprehensive Microsoft Database Techniques

Program Design & Development

U.S. Air Force Air Education & Training Command 2010

Radio Frequency Transmission Systems Apprentice Course

IT Fundamentals & Maintenance Course; Distinguished Graduate

U.S. Marine Corps Communications-Electronics School 2002

Information Systems Security Management Course

U.S. Marine Corps Combat & Development Command 1997

Small Computer Systems Specialist Course

TSYS - Total System Services; Operations Analyst II March 2016 – Dec 2017

Columbus, GA

Monitor and analyze network, server, application and mainframe technologies, focusing on alerts and service outage indicators.

Engage and manage resolution of technical incidents, focusing on service restoration and incident reporting.

Drafted various documents detailing client-based applications and technical procedures.

Co-developed an Incident Management training class increasing workgroup’s skillset and improving incident management practices, response & resolution times.

Create, track and manage support tickets using IBM Control Desk.

Demonstrate proficiency in Virtual Desktop, Windows, Linux, Cisco IOS, CA Spectrum, HP OpenManager, Dynatrace, Splunk, and other monitoring and support applications.

US Air Force Reserve; Cyber Transport Systems Technician 2015 - Present

Robins AFB, GA

Monitor AFRC data networks, focusing on system availability, events, and outages.

Engage, escalate and manage data network incidents, while tracking and documenting progress & resolution using Remedy ticketing system.

Support organizational training objectives, like planning and implementing a data network training environment.

Constructed Virtual Windows server testing environment, employing VMware, Microsoft Hyper-V, and Windows Server 2012 (Active Directory, DNS, DHCP).

Own and manage additional organizational duties as needed.

Train team members as needed or requested.

Intercontinental Exchange; Operations Support Analyst 2014 - 2015

Atlanta, GA

Provided support for server-based post-trade stock exchange networks.

Engaged, escalated and managed organizational incidents; tracked and documented progress & resolution.

Initiated and supported disaster recovery efforts resulting in minimized downtime and client impact.

Created, tracked & managed support tickets using ServiceNow ticketing software.

Drafted and published organizational procedures and support documentation.

Demonstrated proficiency in Linux Red Hat OS, HP OpenView, Citrix and Tidal monitoring & support technologies.

US Air Force Reserve; Radio Frequency Communications Technician 2009 - 2015

Robins AFB, GA

Generate and submit personnel and equipment accreditation packages granting access to secured networks.

Train personnel on various IP-based and radio frequency communication devices, increasing the unit’s knowledgebase and improving (minimizing) personnel’s equipment installation and network access times in communication scenarios.

Participated in Unit Capability Inspection, serving as 1 of 3 RF technicians; set up various line of sight, two-way and satellite communicating radio interfaces, ensuring dependable communication and eliminating downtime.

Serve as sole IT Technician, researching and procuring updated software for operation & configuration of communication devices, creating standard & current images for computer assets which ensures all necessary programs are available for device operation, and installing mandated images and firmware upgrades for DOD communication assets ensuring unit meets baseline standards.

(Professional Experience continued on next page…)

Data Network Chief; Administration & Operations Chief; Sergeant (USMC) 2004 - 2005

7th Communications Battalion, Okinawa, Japan

Served as Data Network Chief for a rapid response communications unit, responsible for network planning and installation; supervised a 5-man shop and ensured network communication and client systems operability within a 12-hour timeframe.

Served as unit’s Chief Operations and Administration Technician (Platoon Sergeant), responsible for the coordination of troop & equipment movement in rapid response missions. Tasks also included physical site planning and coordination of site construction. Served as senior supervisor over a 13-man unit whose primary task was the movement and construction of a complete communications package within a 12- 24 hour timeframe.

Configured and maintained various infrastructure & network technologies, like MS servers, Cisco routers & switches and Cyberguard firewalls.

Implemented Symantec System Center in order to minimize client & server vulnerabilities and manage virus and malware protection.

Coordinated video teleconferences and developed a system of redundant step-sites to increase capabilities in the case of primary step-site unavailability.

Data Network & Help Desk Technician; Sergeant (USMC) 2001 - 2004

MATSG-21, Pensacola, FL

Configured and trained personnel on the unit’s ArcServeIT backup software, increasing knowledgebase. Also developed data retention and disaster recovery standard operating procedures (SOPs), increasing network reliability and minimizing downtime in the case of a network disaster.

Performed mandated conversion to Backup Exec data backup & restoration software. Developed installation and configuration SOP to ensure unit’s reinstallation and reconfiguration capabilities.

Implemented daily and weekly network auditing practices, a process that allowed the unit to foresee any network disasters before they occurred, optimizing network reliability and minimizing downtime.

Served as unit’s Terminal Area Security Officer (TASO), submitting requests for personnel’s 3270 database access and permissions.

Served as unit’s primary Microsoft Access database administrator, troubleshooting and maintaining unit’s database for student class assignments, duty station orders and FOUO information.

Coordinated and setup necessary equipment for unit presentations, periods of instruction, award ceremonies and event support, including audio\video, two-way radio and computer presentation equipment.

Technical Support Technician; Corporal (USMC) 2000 - 2001

Marine Forces Pacific Command, Camp Smith, HI

Researched and implemented a secondary, Unix-based Domain Name Service server for redundant DNS resolution.

Served as primary disaster recovery and network backup technician, creating backup schemes & rotation and developing SOPs for disaster recovery.

Served on unit’s site indexing (Microsoft Site Server) development team, creating a system of indexing pertinent information through the unit’s website and indexing public shared folders on the organization’s email exchange system.

Served as a junior Help Desk Supervisor, supervising a 12-man shop in client support, Microsoft domain user administration, Exchange administration, and project support.

Was promoted to Advanced Technical Support technician, focusing on server administration & maintenance, new technology development & implementation, and baseline & upgrade/update compliance.

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