Manager Project

Gordon Johnson

Address: *** ********, ***** *******, **** & Wear, NE30 3DG

Tel: 077**-****** Email: ac3n98@r.postjobfree.com

Profile

A tenacious, technically minded and commercially astute project professional, skilled at using, waterfall, Agile, Lean and Six Sigma techniques (AgilePM & PRINCE2 Practitioner). Utilises a common sense approach to enable successful delivery of highly technical IT projects. Key skills include; detailed planning, risk management, contingency planning, stakeholder management, decision-making and reporting. An effective leader of project teams enabling them to achieve their potential and goals.

Seeking a role as a Project or Delivery Manager in the North of England.

Key Achievements and Attributes

Project Management: Experience of using Agile and PRINCE2 methodology to deliver projects on time and to budget. Skilled at managing a portfolio of projects simultaneously, maintaining an optimum focus on each delivery.

Stakeholder Management: Forges strong working relationships with clients and project teams through effective communication strategies and by gaining credibility and trust by delivering on promises.

LEAN / Continuous Improvement: Led a team of PMO specialists to achieve Continuous Improvement Bronze Accreditation (Six Sigma/Lean). During a 20 week phase targeted waste and inefficiencies, proactively introduced process improvements, key achievement; 20% reduction in effort to project weekly project financial reports. Team communications improved by introduction of daily Scrum and collaborative use of a Performance Board.

Risk Management: Successfully delivered a high profile Data Centre WAN Services rationalisation for Lloyds Banking Group. Agile based planning and effective risk management ensured that the Release Schedule was maintained and that the customer experienced no service impact during the planned changes.

Complex Technical Delivery: DWP Account BTGS: Delivered a project to set up an alarm monitoring capability to support managed voice, data and IP Contact Centre service to 5000 devices. Bespoke solution to create full integration of Cisco, 3Com, Cisco works, SMARTS. Developed standard process documentation and work instructions. Recruited and trained team members.

Team Leadership: Experience of leading project multi discipline matrix teams and line management of technical and project management specialists.

Employment Experience

Feb 2017 - Date Senior Project Manager, Perfect Image – IT Solutions LTD

Leadership of a team of Project Managers and Product Owners covering both Agile and Waterfall project delivery. Team provides PMO and Product Owner services to the delivery teams in Perfect Image. Responsible for standardising project delivery methodology and implementing quality measures over all project portfolios; Software Development, ERP, SharePoint, D365, Infrastructure and Cloud services.

Key achievements in role:

Standardised a company wide project methodology, full life cycle covering; project initiation, governance, risk and issue management, change management, reporting / tracking and project closure.

Introduced project improvement review based on Continuous Improvement LEAN techniques to identify waste and implement corrective measures.

Established a delivery model for CRM / D365 customisations using AgilePM (DSDM) team organisation to focus on outcomes with a view to delivering value / benefit early in the delivery cycle by requirements prioritisation, time boxing delivery and incremental release of features live.

Planning and delivery of the first phase of a 3-year infrastructure programme, WAN, fibre optic, LAN, Wifi, IP Telephony, established, blueprint, budget, approach, scheduling and governance.

Dec 2015 – Jan 2017 Senior Project Manager, Hewlett Packard Enterprise

Management of a portfolio of concurrent work steams building back end data centre infrastructure to deliver a Cloud based managed service to the Ministry of Defence. Portfolio projects include Iaas, Paas and SaaS elements of the service. The platform supports 5000 concurrent users.

Direct client facing role, owned the relationship with the customer at portfolio level, progress reporting, risk / issues and change management.

Cross portfolio planning and scheduling ensuring time box schedules align with portfolio level plan and key dependencies are serviced cross programme.

Commercial responsibility to ensure payment milestones agreed and signed off with the client.

Jul 2015 – Dec 2015 Voluntary Redundancy

Feb 2015 – Jul 2015 Business Change Project Manager, British Telecom

Managed product launches into the Global Services Product Portfolio; responsible for a £2.5m CAPEX budget per year.

Managed a multi discipline matrix team.

Maintained Agile product release schedule and Backlog.

Carried out business case analysis, financial management, and product launch readiness and benefit alignment to user story.

Stakeholder management; this included liaising with senior leadership teams, product managers, technical architects and external suppliers.

Optimisation of resources to meet product release pipeline.

Feb 2013 – Feb 2015 Regional Manager - Project Control Services, British Telecom

Leadership of a team of Project Control Management Specialists.

Resource management and forecasting (work packaged resource model),

Monitored the project portfolio to ensure resources were available and were aligned at the correct phase of delivery lifecycle.

Managed the performance and development of team members.

Maximised efficiency through introduction of LEAN Continuous Improvement, streamlining PMO processes.

2005 – 2013 Project Manager, British Telecom

Responsible for delivering a portfolio of ‘in life’ changes to high value managed service contracts.

Full lifecycle delivery, RFC to handover to service.

Matrix management of cross-functional teams.

Responsible for risk management (including contingency planning).

Project lead on the rollout of a £600k project focused on WAN transformation across Lloyds banking Group (ADSL Back-Up Circuits to 1027 sites). Conducted the full project lifecycle (including planning, scoping, requirement capture, proof of concept, pilot and mobilisation).

Data Centre WAN rationalisation for Lloyds Banking group (migration of 3rd party gateways Agile Delivery).

WAN refresh to 2043 Lloyds Banking sites over 18 months. Owner of; Change Management Triage scoped and costed RFCs; delivered complex (non blueprint) site migrations; managed technical issues and snagging.

Responsible for the full lifecycle delivery of the Halifax Bank of Scotland ‘business as usual portfolio’, with an operational budget of £900k.

Implemented a proactive alarm team to support a managed voice/data/IPCC service to DWP Account. Challenging technical delivery integrating multi-vendor equipment (Cisco, 3Com, Cisco Works and SMARTs).

Previous Employment History

Network Manager: Pfizer (1999 – 2005)

Customer Support Engineer (3rd line)s: NTL Teesside (1996 – 1998)

Apprentice/ Technician / Project Office / Junior Bid Manager: British Railway Telecommunications (1987 – 1996)

Education & Qualifications

Agile Practitioner: (Registration Number 039*****-**-L195)

PRINCE2 Practitioner: (Registration Number P2R/274155)

MSP Foundation: (Registration Number MSPR/056525)

CISCO CCNA Certificate: (reference CSCO10224793)

HND in Communications Engineering: Newcastle College (1997)

Certificate of Merit Information Technology: University of Sunderland (1993)

ONC in Electrical and Electronic Engineering: North Tyneside College (1992)

Other Information

SC Level Security Clearance (valid until 21/12/2020)

Excellent references available on request

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