Shawntel Coulter
*** *. ****** ******* **. ***** 312-***-**** ac3hm8@r.postjobfree.com
Objective
Looking to obtain a position where I can grow and gain knowledge and experience as a Customer Service Representative for a reputable company with potential growth.
Education
DeVry University, Completed Courses in Computer Information Systems & Computer Forensics
The College of Office Technology, Diploma in Microcomputer Business Systems
Skills & Abilities
ERP systems: JDE, ORACLE, SAP, AS400
65wpm 10 Key (14000) KPH
Efficient in Microsoft Office Suites, Email, Lotus Notes, Salesforce
Excellent Customer Service Skills, Live Chat Agent
Experience
Elkay Manufacturing, Oakbrook IL (Contract through All about People) Sept 2016-May-2017 Warranty Service-Dispatching
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
Responsible for payment remittance for services rendered per invoice. Strong interaction with customers regarding payments; late and short paid invoices, researching and follow up on contract and invoice charges per invoiced services
Responsible for entering and dispatching warranty and service request per consumer, sales representative or plumber; Dispatch technicians for service while communicating with outsourcing company
Provide accurate information to customers, reps and management regarding services and repair via phone or email; 25-75 inbound/outbound calls regarding status updates, follow up with technicians per service and product information, Point of contact for customer follow-up
Entering parts, replacement units; providing tracking and status update for customers, vendors or reps; Scheduling pickups and sending bill of lading to customers for inoperable units with various trucking companies
Kuriyama of America, Schaumburg IL (Contract through Aerotek) April 2016-July 2016
Customer Service/Inside Sales
Responsible for order entry; Receiving orders by phone, email or fax
50-100 inbound/outbound calls per day; Providing product information and sales
Assisting customer in selection with various products across various product lines
Resolved order relations regarding pricing, shipping or delivery
Scheduling pickup and deliveries with various trucking companies
Bretford Manufacturing, Franklin Park, IL (Contract through Aerotek) May 2015-Oct 2015
Customer Order Support
Responsible for scanning, coordinating and maintaining the workflow of all documents received via fax and email
Accurately and timely index and process all documents and other correspondences
Responsible for entering orders and providing order status, shipping information, order expedites, order changes, and respond to change order requests from customers via email, phone or Live Chat
25-50 Inbound/outbound calls per day; Provided accurate product information per customer request
Responsible for daily order status updates, printing daily pro-actives from manufacturing and corresponding with customers via email
Chem-Plate Ind. Elk Grove Village, IL (Contract through Advanced Resources) July 2014 May 2015
Order Entry Operator
Inputting information per purchase order into Visual Shop production data base
Ensuring processes and specs for each part are accurate by referring to Microsoft Excel Spec Log and AS400 system
Ensuring parts are being shipped to correct plant per purchase order
Ensuring all information is accurate per purchase order (quantity, weight, shipping info, part descriptions, and serial numbers etc.)
Corresponding through email with department managers regarding new parts and processes
North Shore Senior Center, Northfield IL Jan 2010- Apr 2014
Data Entry Specialist/ Finance
Inputting and retrieving alphabetical and numerical information in prescribed format, by utilizing the knowledge of various computer software packages such as: CDS, CIMIS, etc.
Responsible for accurately entering information and scanning documents for processing
25-50 calls per day with updating demographic information; Maintaining client’s confidential information
Cross-referencing data to ensure accuracy and completeness
Extracting information and generating reports as requested
Billing state for services rendered and creating reports for billing inquiries
Castle Credit Corporation, Chicago, Il. Aug 2007 – June 2009
Data Entry/Application Processing
Retrieving applications via fax and entering data into Castle Credit System
Entering information for credit report from the credit bureaus (Equifax, Trans-union, Experian)
Entering information and submitting credit applications for approval