Customer Service Microsoft Office

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Ms Villia Chrylann Claudius

Mobile: 047*******

Email: ac3h6v@r.postjobfree.com

OBJECTIVE

To constantly improve my people skills in administration, customer service and front desk skills in an organization with opportunity to learn and grow.

PROFILE

Innovative, professional and proficient administrator with over 20 years of experience.

Proficient in Microsoft Office Suite; Excel, Word and Outlook.

Good organisational and time management skills.

Effective communication (verbal & written).

Proactive with ability to take initiative.

EMPLOYMENT HISTORY

Grace Incorporated Pty. Ltd. Jan 2016 - Current

Position: Executive Assistant to Director - part time position. Duties / Key responsibilities

Providing administrative support to the director.

Organising meeting with international clients and suppliers.

Assist with the preparations of sales, travel and expense reports.

Travel itinerary, booking tickets and hotels for the director. Notable Accomplishments

Updated the filing system and created a database for international customers. Fravashi Academy - http:www.fravashiacademy.com Or http:www//fia.edu.in June 2012 - May 2015 Position: Providing Administrative support to the Deputy Principle of the Pre-Primary Section Duties / Key responsibilities

Organising and scheduling meetings and respond to correspondence in a timely manner.

Liaise with the Department of Education to meet specified guidelines.

Maintaining a filing system for students, staff and government policies.

Manage administration tasks such as: compiling agendas, recording minutes and follow-ups.

Induction for new staff.

Notable Accomplishments

Updated the manual call log register to an automated system. This process brought in efficiency and improved the turnaround time, resulting in the administration team exceeding the set Service Level Agreements.

Took initiative to organise a fifteen minute meeting at the start of each day with all administration staff to set priorities, to set long and short term tasks.

Al Kamda General Trading – Dubai United Arab Emirates - www.alkamda.com Jan 2002 - Sep 2011 Position: Secretary for After Sales Customer Service Division Duties / Key responsibilities

Manage a high-volume workload within a deadline-driven environment.

Liaising with Sales and Technical teams

Data entry for all new customers and serial numbers for equipment installed.

Ensure the right service representative would be assigned to challenging calls.

Ensure that all the technicians are fully equipped and effective in the field.

Manage administration tasks for committee meetings, including compiling agenda and minutes. 2

Taking inventory and keeping a record of the spare parts.

Ordering and tracking stocked spares.

Processing orders: from preparing of quotes, right up to receiving of the payment Notable Accomplishments

Created a new follow-up system for overdue payments, this resulted in an improvement in collections and in turn resulted in improved profitability.

Implemented a new service standard that helped the company attain a high customer service rating.

Created a new system to track the warranty for each customer and all their equipment. This resulted in a higher standard of after sales service.

Ramalayam Hospital- www.hospitalkhoj.com/hospitals/nashik/ramalayam-hospital June 1998 - Dec 2001 Position: Business Administrator

Duties / Key responsibilities

First point of contact, for patients, executive clients and service providers.

Manager administrative requirements of corporate clients, ensuring a high standard of patient care.

Scheduling appointments for doctors

Ensure preparation of all relevant patient reports, laboratory test results, correspondence, referrals and x-rays for doctor’s rounds and theatre procedures.

Ensure completion and availability of the interim/final discharge summary and clinical classification forms.

Undertake all patients clerical tasks associated with intra and inter hospital transfers/discharges. Update inpatient status and notify consultant as relevant.

Liaising with admissions regarding the availability of beds, ensuring patient bed movements are updated as required.

Receive and dispatch all patient records to and from the ward using appropriate procedures.

Maintain and ensure security and confidentiality of the paper-based medical records.

In the absence of the personal assistant to Director, I would take on responsibility of the position (as higher duties). Technicom Telecommunications June 1996 – June1998

Position: Business Administrator

Duties / Key responsibilities

Receiving / directing phone calls and general administration duties.

Preparing quotations and delegating technicians.

All general administrative duties as required from meet and greet to invoicing EDUCATION & TRAINING

2013 - Customer focused and marketing 2 Day Workshop 2007 - Team building, Decision Making & Problem Solving 2 Day Workshop 2002 - Time Management 1 Day Workshop

1986 - Diploma in shorthand and typing (Secretarial duties) 1984 - ‘O’ Levels

REFEREES

Renald Cox - Director of Grace Incorporated Pty. Ltd. Perth Mobile: 042******* Email: ac3h6v@r.postjobfree.com

Leon D’Penha - General Manager of Al Kamda General Trading, Dubai Mobile: 041******* Email: ac3h6v@r.postjobfree.com

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