Accounts Receivable Manager

PAMELA E. BARTLETT

***** ********* ***** *******, ******** 20735 301-***-**** ac2hai@r.postjobfree.com

BACKGROUND

Self-motivated and results-driven administrative executive with extensive expertise in organizational leadership, project management, personnel supervision, account collections, and office management. Remarkably organized and effective in the management key initiatives and critical projects.

SUMMARY

More than 15+ years in successful development employing various in-house collection methods.

Developed innovative policies, approaches and effective integration of pre and post legal activities within collections.

Strong invoice management, month-end closings and financial analysis.

Detailed oriented with a keen ability to recognize discrepancies.

Skilled in organizational, time management and problem resolution.

Exceptional research, analytical and customer service aptitudes.

Visionary in developing in-service and new-hire training programs.

CORE SKILLS

Excellent problem solver Efficient recovery methods with proven results Driven team leader

Great interpersonal skills Superior client service Effective talent manager

SOFTWARE SKILLS

Microsoft Office (Excel, Access, Outlook, etc.) Kronos -Workday ACCPAC – Sage 2011

Lexis-Nexis Dun & Bradstreet EDI Billing Systems

Oracle ADP Certent

PROFESSIONAL EXPERIENCE

Senior Manager of AR/Billing and Admin

Integreon Managed Solutions Inc. Arlington, VA September 2005-August 2017

Effectively managed the company’s collections on highly profiled accounts as well as those with potential risk.

Developed and monitored company policies and procedures to ensure appropriate security safeguards for uploaded and processed client credit card payments.

Established and maintained client proprietary portals which housed key confidential company specific information.

Led all aspects of office administration including office location maintenance, employee relations, and facility hardware maintenance.

Oversaw the daily operations of the accounts payable and payroll functions including the preparation of employee payroll runs and processing of accounts payable checks.

Successfully managed the company’s stock options program.

Evaluated and recorded all accounts receivable reports from Oracle and ACCPAC.

Maintained Sage IT system integrity and directed required software updates.

Grew staff of 10.

Accounts Receivable Manager- Manager of Financial Transactions North America

Onsite3 E-Discovery-Integreon Managed Solutions Inc. Arlington, VA

Manage a broad scope of internal processes encompassing daily operations and client services.

Primary liaison between customers, senior management, sales, and project managers relating to accounts issues and other complexities.

Evaluate credit of new and existing accounts to minimize company risk for client-base of more than 200.

Prepare and distribute various management reports in a consistent and timely manner.

Administer accounts receivable processes for adherence to timely and accurate billing, cash application and collection of open invoices.

Perform account maintenance, review billing and monitor collections practices.

Routinely review and refine departmental processes to maximize efficiency.

Provide customer service resolutions to ensure timely customer remittance.

Review customer account activities, revising credit status limits accordingly.

Oversee and approve customer credits and re-billings, ensuring consistent communication with delinquent accounts.

Supervise and plan work priorities, assign and review workflow, providing instruction and resolving concerns when required.

Continually monitor accounts receivable activities, including A/R aging, producing timely reports of such activities.

Schedule and process accounts payable transactions.

Prepared monthly sales commission reports for payroll.

Reduced DSO from 95 days to 73 days within 6 month period.

Director of Collections

The Recovar Group, LLC Rockville, MD March, 1999 – June, 2005

Maintained diverse client portfolio including several of the nation’s largest shipping, advertising companies.

Supervised a staff of 15, including key positions such as research analysts, account managers, and paralegals.

Performed due diligence for profitable business initiatives.

Oversaw the daily operations of incoming files as well as monitoring current active files for over $1 million of debt.

Enforced pre-judgment and post judgment payment arrangements for over 30,000 debtors.

Exercised professional judgement and skepticism to select cases for litigation based on the most profitable outcome.

Actively participated in the recruitment of new clientele.

Conducted weekly meetings with staff and CEO to enhance employee morale.

Performed various human resource functions such as hiring new employees, annual performance reviews, and staff development initiatives.

Served as material witness for several litigation proceedings.

Director of Account Management

The Recovar Group, LLC Rockville, MD

Developed processes to support account management internal communication and reporting.

Lead the development of account management to support the profit and revenue growth.

Manage the critical aspects of new accounts transition period.

Reviewed and executed all client contracts and written payment agreements.

Supervised staff, performing due diligence on incoming files to determine correct legal entities.

Reviewed account managers accounts, advising alternatives to receive payments.

Senior Collection Analyst

Carey International Washington, DC June, 1997-February, 1999

Managed collection portfolio of several prominent fortune 500 companies.

Ensured timely monthly reporting to upper management on portfolio status.

Developed key control reports to monitor the profitability/ operations of the business.

Facilitated a process for expediting the receipt of cash from debtors as well as posting corresponding adjustment entries to the general ledger.

Served as a liaison between upper level management and staff employees.

Actively participated in staff development initiatives as supervisor.

Utilized problem-solving skills to create added value for company’s business processes.

Conducted reviews of outstanding receivables for several of the company’s franchises.

Performed due diligence on accounts applying for credit.

EDUCATION

University of Long Island, Greenvale, New York

Bachelor of Arts, Education

REFERENCES

Available upon request

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